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59 results found

  1. Managers need the ability to update Owner information.

    62 votes

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    under review  ·  9 comments  ·  Property Management Platform » Owner Portal  ·  Admin →
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    Deana Steele commented  · 

    This has not been resolved and seems very simple. I need more control over the inputs.

    It would be nice to have more inputs like owner address as well

    Deana Steele supported this idea  · 

  2. The ability to print the calendar from the Owner Portal

    17 votes

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    under review  ·  1 comment  ·  Property Management Platform » Owner Portal  ·  Admin →
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    Deana Steele supported this idea  · 

  3. Add variable for last 4 digits of the guest phone number

    19 votes

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    under review  ·  8 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    This is 3 years old but a goodie!


    The template variable should allow for {last_four_digits_guest_phone_number} to either auto-populate the PIN code or just to use in a template.

    I'm new here so not even sure if this will get a reply or should I create a new "idea" to bring it to the top.

    Deana Steele supported this idea  · 

  4. Add "Short Description" as an available field in Custom Templates.

    4 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    +1 this would be helpful to allow a little sales copy to highlight each property when using the available property list to send guests

    Deana Steele supported this idea  · 

  5. Sort custom templates and triggers

    66 votes

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    started  ·  15 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    +1 sort feature for all columns including a bulk edit/delete toggle for each.

    Deana Steele supported this idea  · 

  6. Support for ACH payments

    15 votes

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    received  ·  5 comments  ·  Property Management Platform » Payments  ·  Admin →
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    Deana Steele supported this idea  · 

  7. Create a trigger for gap days

    86 votes

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    planned  ·  25 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 
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    Deana Steele commented  · 

    +1 on this. Very important sales tool I need to implement like yesterday

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    Deana Steele commented  · 

    Yes! This is critical to my business. The number of upsells we convert from these automated messages is sorely missed from my previous PMS, Guesty.

    Rule: If there is x number of days available before check in send message x number of days prior to arrival

    Rule: If there is x number of days available after check out, send message x number of days prior to departure

    Additional features for complex conditions:
    If the guest is staying min x numbers of days send this message

  8. trigger new job from existing reservation changes

    17 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    This doesn't seem to be resolved yet.

    When the guest extends, the original job that was created by a trigger does not update which then means the cleaner notified trigger is not resent with the new job date.

    This still requires two manual adjustments. One to update the job date and one to notify the cleaner.

    We can sell upwards of 75% extensions to our guests depending on the season leaving us with too much manual work for the investment in a PMS to help me automate.

    Deana Steele supported this idea  · 

  9. Create extra condition in TRIGGER so you can tell system NOT to send IF something has already been received.

    16 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  10. Notification for failed trigger

    103 votes

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    started  ·  5 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  11. create the same trigger as send channel message and email message at once.

    15 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  12. Add function to duplicate triggers & templates

    86 votes

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    6 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    started  ·  AdminDaniel Skrypuch (Admin, Hostfully) responded

    Hi everyone,


    Thank you for voting on the idea to duplicate templates and triggers. I'm excited to share that this feature is currently under development.


    In the coming weeks, we’re opening a beta (early access release) to a select group of customers. If you’d like early access, just reply with “I’m in”. When it’s ready in the next few weeks, we’ll enable it on your account.


    What’s included in the beta?


    We’ve added new functionality to Templates & Triggers to help you save time. In this beta, you’ll get early access to:


    * new variables in custom templates

    * new triggers

    * auto-translations

    * improved search, navigation, and filtering

    * much more


    Your existing templates and triggers will continue to work as they do today and will be automatically migrated. As part of the beta, we’d ask that you:


    * use the feature in your normal workflow where it makes…

    Deana Steele supported this idea  · 

  13. See Which Triggers Associated With a Property

    11 votes

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    4 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  14. View Property Name In Scheduled Messages and Message Log Tabs

    17 votes

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    under review  ·  3 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  15. Add property name as a variable to REVIEWS

    3 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  16. Improve booking updated trigger condition

    30 votes

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    12 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    planned  ·  AdminAlice (Director of Product, Hostfully) responded

    We will have a new trigger entitled "Booking updated | date change" that will only fire if the booking has a change of check-in or checkout date. Then we'll also have the breakdown of "Booking updated | check-in date" and "Booking updated | checkout date" to dissociate between a change on check-in date vs checkout date.

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    Deana Steele commented  · 

    Has this been resolved? I am encountering this issue. We have had guest extensions, not only is the job that was created NOT adjusting to the new date, the cleaner is also not being notified of the change.

    I believe the initial trigger to create the job needs refinement so the cleaner notification can then trigger to send a message about an change

    Deana Steele supported this idea  · 

  17. Modifiy [$PROPERTY_LIST$]

    3 votes

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    1 comment  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  18. ability to put a time on when SMS messages can be sent/received

    4 votes

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    1 comment  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  19. Add Pets as a Complex Condition in Messaging Triggers

    18 votes

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    5 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  20. Adding a complex condition to the triggers for last minute bookings. So, Booking confirmed-> when booking starts within _____ days/hours.

    27 votes

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    0 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 
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