Service Providers- PM's need notification when a job is 'declined' or pending
When a job is scheduled, Service Provider/Cleaner gets email with option to View, Accept or Decline.
Currently, only when the Accept option is chosen, will an email generate to give the PM get a notification.
Can you please add a function so PM's receive an email when a Service Provider "Declines" a job ?
Why? So PM's can assure the job is assigned or reassigned appropriately. When many properites & jobs scheduled, how do we check declined and unassigned jobs?
Part 2: Can support add a function /section that displays "Declined and Unassigned jobs?
Lorraine Luongo
shared this idea
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Daniel Ruttle
commented
In addition to this - I would also add that the app vs desktop are inconsistent in terms of accepted jobs and the coloured dots. We mainly use the desktop and it would be helpful if it operated the same way as the app does, so we can quickly see at a glance if there are any jobs not accepted yet, that need follow up. Its also confusing that the same colour means different things depending ifg you are looking at the app vs desktop.
Main Calendar (Desktop):
Blue dots = all jobs (both new and accepted)
Green dots = completed jobs only
You have to click each job to see if it's "NEW" or "SCHEDULED" which is time consuming and not great for catching unscheduled jobsMobile App:
Blue dots = newly created jobs (not accepted)
Green dots = scheduled/accepted jobs
Purple dots = completed jobsThe app is much more helpful, but we need this in the main calendar!!
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Martin Poitras
commented
Basic normal and necessary thing! ask in 2021 and now we are in 2025...
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Logan Leske commented
Our cleaners are not always available at the specific time requested in the job. Presently they cannot "Propose new time" or "request change" to job. They can only decline (and then separately email me) resulting in me needing to delete the old job and create a brand new one. Service providers should be able to "propose changes" to jobs.
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Minh
commented
Service Providers - PM needs notification when a job is completed:
David Blablock: resteasyrentals@gmail.com