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52 results found

  1. Modification of scheduled messages

    85 votes

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    planned  ·  14 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    Agreed! Hostfully reps ask us to come in here and upvote. I imagine only a small percentage of us take the time to do this which means it's important enough to the business operation to request this. This is one very annoying feature I miss from my previous PMS software that costs us admin time and mental bandwidth

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    Deana Steele commented  · 

    I agree. We often have to personalize these scheduled messages so the guest isn't confused when receiving a canned message.

    Deana Steele supported this idea  · 

  2. Make owner stays distinct from owner blocks to support reservation scheduled tasks (cleanings, communication)

    85 votes

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    received  ·  21 comments  ·  Property Management Platform » Owner Portal  ·  Admin →
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    Deana Steele commented  · 

    Any movement on this? I am looking for full automation and this is one of those manual edits for our admin to catch and edit

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    Deana Steele commented  · 

    do we have an update for this? Owners ask me direct to block dates, would like one of the options on top right to read "owner block" next to NEW/ON HOLD/BOOKED/BLOCKED please

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    Deana Steele commented  · 

    +1 My current solution for this is very clumsy and painful so I look forward tot he update

    Deana Steele supported this idea  · 

  3. Schedule a message for a specific time

    19 votes

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    4 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    +1 on all of the items below. I would like the option to choose if the message is recurring or once. If a guest is with us for 2 weeks I want to send one message on Friday at 4pm and not every Friday

    Deana Steele supported this idea  · 

  4. Credit card processing fee only applies to RENT but not to Total amount

    44 votes

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    planned  ·  11 comments  ·  Property Management Platform » Property settings  ·  Admin →
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    Deana Steele commented  · 

    @Hostfully @Michele has there been any consideration on this? I see the fix as a simple option to check off to in the fees pages. Do you want the fee to apply to only rent, only fees or grant total

    Deana Steele supported this idea  · 
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    Deana Steele commented  · 

    Yes the stripe fee needs to be calculated on the entire amount AND the stripe fee itself.

    "To include the Stripe fee in the final charge, calculate the gross amount, taking into consideration that increasing the final amount ALSO increases the Stripe fee: the Stripe fee is a flat fee plus a percentage of the total charge."

    in my case the flat fee is $0.30 plus 2.9% f the total charge

    how can we solve this problem?

  5. Allow Triggers to be sent on certain days of the week as a complex condition

    8 votes

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    received  ·  3 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    Yes I am +1 on this. I need a complex condition to send once per stay or send each week on this day at this time during the stay

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    Deana Steele commented  · 

    Agreed.

    If the stay is ACTIVE
    send message at 5pm on Friday
    one time only
    OR
    weekly until departure

    I use this feature to let our guests know about the farmer's market but they do not need this message every week, just the first week.

    BUT I would need the weekly garbage reminder.

    A designated time to send the message is important to me as well

    Deana Steele supported this idea  · 

  6. Remove & archive blocks rather than delete them, add change-log feature to blocks

    7 votes

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    3 comments  ·  Property Management Platform » Calendar  ·  Admin →
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    Deana Steele commented  · 

    agreed. and activity history in general would be helpful all around for pipeline, property updates, changes to enhanced reporting etc

    Deana Steele supported this idea  · 

  7. Customized Permissions for Team Members

    57 votes

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    planned  ·  16 comments  ·  Property Management Platform » Agency Settings  ·  Admin →
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    Deana Steele supported this idea  · 

  8. Allow multiple owner access per property

    84 votes

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    planned  ·  7 comments  ·  Property Management Platform » Owner Portal  ·  Admin →
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    Deana Steele supported this idea  · 

  9. Managers need the ability to update Owner information.

    57 votes

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    under review  ·  9 comments  ·  Property Management Platform » Owner Portal  ·  Admin →
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    Deana Steele commented  · 

    This has not been resolved and seems very simple. I need more control over the inputs.

    It would be nice to have more inputs like owner address as well

    Deana Steele supported this idea  · 

  10. The ability to print the calendar from the Owner Portal

    17 votes

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    under review  ·  1 comment  ·  Property Management Platform » Owner Portal  ·  Admin →
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    Deana Steele supported this idea  · 

  11. Add variable for last 4 digits of the guest phone number

    17 votes

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    under review  ·  8 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    This is 3 years old but a goodie!


    The template variable should allow for {last_four_digits_guest_phone_number} to either auto-populate the PIN code or just to use in a template.

    I'm new here so not even sure if this will get a reply or should I create a new "idea" to bring it to the top.

    Deana Steele supported this idea  · 

  12. Add "Short Description" as an available field in Custom Templates.

    4 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    +1 this would be helpful to allow a little sales copy to highlight each property when using the available property list to send guests

    Deana Steele supported this idea  · 

  13. Sort custom templates and triggers

    61 votes

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    planned  ·  14 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    +1 sort feature for all columns including a bulk edit/delete toggle for each.

    Deana Steele supported this idea  · 

  14. Support for ACH payments

    13 votes

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    received  ·  5 comments  ·  Property Management Platform » Payments  ·  Admin →
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    Deana Steele supported this idea  · 

  15. Create a trigger for gap days

    66 votes

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    planned  ·  21 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 
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    Deana Steele commented  · 

    +1 on this. Very important sales tool I need to implement like yesterday

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    Deana Steele commented  · 

    Yes! This is critical to my business. The number of upsells we convert from these automated messages is sorely missed from my previous PMS, Guesty.

    Rule: If there is x number of days available before check in send message x number of days prior to arrival

    Rule: If there is x number of days available after check out, send message x number of days prior to departure

    Additional features for complex conditions:
    If the guest is staying min x numbers of days send this message

  16. trigger new job from existing reservation changes

    17 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele commented  · 

    This doesn't seem to be resolved yet.

    When the guest extends, the original job that was created by a trigger does not update which then means the cleaner notified trigger is not resent with the new job date.

    This still requires two manual adjustments. One to update the job date and one to notify the cleaner.

    We can sell upwards of 75% extensions to our guests depending on the season leaving us with too much manual work for the investment in a PMS to help me automate.

    Deana Steele supported this idea  · 

  17. Create extra condition in TRIGGER so you can tell system NOT to send IF something has already been received.

    15 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  18. Notification for failed trigger

    95 votes

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    started  ·  5 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  19. create the same trigger as send channel message and email message at once.

    11 votes

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    2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 

  20. Add function to duplicate triggers & templates

    76 votes

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    planned  ·  4 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Deana Steele supported this idea  · 
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