Settings and activity
59 results found
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75 votes
An error occurred while saving the comment An error occurred while saving the comment 
Deana Steele
commented
I agree. We often have to personalize these scheduled messages so the guest isn't confused when receiving a canned message.
Deana Steele
supported this idea
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24 votes
We are planning to add specific trigger events for this, so this should cover this use case.
An error occurred while saving the comment Deana Steele
commented
Any movement on this? I am looking for full automation and this is one of those manual edits for our admin to catch and edit
An error occurred while saving the comment Deana Steele
commented
do we have an update for this? Owners ask me direct to block dates, would like one of the options on top right to read "owner block" next to NEW/ON HOLD/BOOKED/BLOCKED please
An error occurred while saving the comment Deana Steele
commented
+1 My current solution for this is very clumsy and painful so I look forward tot he update
Deana Steele
supported this idea
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16 votes
An error occurred while saving the comment Deana Steele
commented
+1 on all of the items below. I would like the option to choose if the message is recurring or once. If a guest is with us for 2 weeks I want to send one message on Friday at 4pm and not every Friday
Deana Steele
supported this idea
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42 votes
An error occurred while saving the comment Deana Steele
commented
@Hostfully @Michele has there been any consideration on this? I see the fix as a simple option to check off to in the fees pages. Do you want the fee to apply to only rent, only fees or grant total
Deana Steele
supported this idea
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An error occurred while saving the comment Deana Steele
commented
Yes the stripe fee needs to be calculated on the entire amount AND the stripe fee itself.
"To include the Stripe fee in the final charge, calculate the gross amount, taking into consideration that increasing the final amount ALSO increases the Stripe fee: the Stripe fee is a flat fee plus a percentage of the total charge."
in my case the flat fee is $0.30 plus 2.9% f the total charge
how can we solve this problem?
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6 votes
An error occurred while saving the comment Deana Steele
commented
Yes I am +1 on this. I need a complex condition to send once per stay or send each week on this day at this time during the stay
An error occurred while saving the comment Deana Steele
commented
Agreed.
If the stay is ACTIVE
send message at 5pm on Friday
one time only
OR
weekly until departureI use this feature to let our guests know about the farmer's market but they do not need this message every week, just the first week.
BUT I would need the weekly garbage reminder.
A designated time to send the message is important to me as well
Deana Steele
supported this idea
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6 votes
Thanks for your feedback - we can certainly address the labelling of blocks with creator name and creation time in a first phase.
An error occurred while saving the comment Deana Steele
commented
agreed. and activity history in general would be helpful all around for pipeline, property updates, changes to enhanced reporting etc
Deana Steele
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5 votesDeana Steele
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9 votes
This is a great suggestion and we're designing support for it.
Deana Steele
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22 votesDeana Steele
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53 votesDeana Steele
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49 votes
An error occurred while saving the comment Deana Steele
commented
This has not been resolved and seems very simple. I need more control over the inputs.
It would be nice to have more inputs like owner address as well
Deana Steele
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17 votesDeana Steele
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17 votes
An error occurred while saving the comment Deana Steele
commented
This is 3 years old but a goodie!
The template variable should allow for {last_four_digits_guest_phone_number} to either auto-populate the PIN code or just to use in a template.I'm new here so not even sure if this will get a reply or should I create a new "idea" to bring it to the top.
Deana Steele
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4 votes
An error occurred while saving the comment Deana Steele
commented
+1 this would be helpful to allow a little sales copy to highlight each property when using the available property list to send guests
Deana Steele
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55 votes
An error occurred while saving the comment Deana Steele
commented
+1 sort feature for all columns including a bulk edit/delete toggle for each.
Deana Steele
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11 votesDeana Steele
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34 votesDeana Steele
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An error occurred while saving the comment Deana Steele
commented
+1 on this. Very important sales tool I need to implement like yesterday
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15 votes
An error occurred while saving the comment Deana Steele
commented
This doesn't seem to be resolved yet.
When the guest extends, the original job that was created by a trigger does not update which then means the cleaner notified trigger is not resent with the new job date.
This still requires two manual adjustments. One to update the job date and one to notify the cleaner.
We can sell upwards of 75% extensions to our guests depending on the season leaving us with too much manual work for the investment in a PMS to help me automate.
Deana Steele
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13 votesDeana Steele
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86 votesDeana Steele
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Agreed! Hostfully reps ask us to come in here and upvote. I imagine only a small percentage of us take the time to do this which means it's important enough to the business operation to request this. This is one very annoying feature I miss from my previous PMS software that costs us admin time and mental bandwidth