Settings and activity
69 results found
-
5 votes
An error occurred while saving the comment An error occurred while saving the comment 
Deana Steele
commented
Agreed.
If the stay is ACTIVE
send message at 5pm on Friday
one time only
OR
weekly until departureI use this feature to let our guests know about the farmer's market but they do not need this message every week, just the first week.
BUT I would need the weekly garbage reminder.
A designated time to send the message is important to me as well
Deana Steele
supported this idea
·
-
4 votes
Thanks for your feedback - we can certainly address the labelling of blocks with creator name and creation time in a first phase.
An error occurred while saving the comment Deana Steele
commented
agreed. and activity history in general would be helpful all around for pipeline, property updates, changes to enhanced reporting etc
Deana Steele
supported this idea
·
-
10 votes
We are planning to offer the 'order adjustment' feature that will let you add a charge or a refund to any order (Airbnb or other channel), with an adjustment type (rent, tax, fee, service, resolution).
The order adjustment will then show up in your enhanced reports under the corresponding type (rent, tax, fee) into your Financial reports, Fee reports and Owner reports.
Along with the creation of order adjustments, you will be able to create a manual transactions that reflect the payment or the refund of your order adjustments, if your guest paid outside of your default payment service provider. This will insure accurate accountability in your transaction report.
An error occurred while saving the comment Deana Steele
commented
Often on Airbnb we send special offers to Guests. Airbnb blends the cleaning fee into the accommodation total.
if Airbnb doesn't collect a cleaning fee, my {ORDER FEE} is $0.
so if I want to create a formula to subtract the cleaning fee from the {ACCOM_RATE} nothing will happen because your system recognizes the {ORDER FEE} is $0.
This means I would have to create a custom formula and a custom report for EVERY SINGLE LISTING because the cleaning fees are different.
The simplest solution is to allow the user to EDIT THE RESERVATION DATA once it's been imported to Hostfully. Currently your system will not allow me to edit the Rent or Fees.
I have been able to easily do this in Guesty, once the reservation is created I could update the price details in the platform.
If I am unable to do this the Owner Reporting is fully inaccurate.
The Accommodation Fare is incorrect
The Cleaning Fee is incorrect
The Management Fee is incorrectRendering the report absolutely useless via the Hostfully Platform
Adjusting a CSV is a manual process that I am paying Hostfully to take off my to do list. The fact that I can upload the edited CSV to the portal is another issue. Sending owners to their email inbox and not the portal is not ideal.
The latest update from the team is over 12 months ago and the help team doesn't seem to have a solution either. I am chasing my tail over here
Deana Steele
supported this idea
·
-
41 votesDeana Steele
supported this idea
·
-
5 votesDeana Steele
supported this idea
·
-
2 votes
An error occurred while saving the comment Deana Steele
commented
Can we please add an option to the drop down for the trigger of when a reservation is cancelled. (see attached)
Some cleaners bill us for not enough notice if a job is cancelled AND I would hate for a cleaner to walk in on a guest mid stay because they had an old job living on the calendar
Deana Steele
supported this idea
·
-
6 votes
We are planning to add specific trigger events for this, so this should cover this use case.
An error occurred while saving the comment Deana Steele
commented
+1 My current solution for this is very clumsy and painful so I look forward tot he update
Deana Steele
supported this idea
·
-
6 votes
This is a great suggestion and we're designing support for it.
Deana Steele
supported this idea
·
-
6 votes
This feature will be provided when we release the Onwer Portal v2 this quarter.
Deana Steele
supported this idea
·
-
20 votesDeana Steele
supported this idea
·
-
31 votes
An error occurred while saving the comment Deana Steele
commented
This has not been resolved and seems very simple. I need more control over the inputs.
It would be nice to have more inputs like owner address as well
Deana Steele
supported this idea
·
-
15 votesDeana Steele
supported this idea
·
-
14 votes
An error occurred while saving the comment Deana Steele
commented
This is 3 years old but a goodie!
The template variable should allow for {last_four_digits_guest_phone_number} to either auto-populate the PIN code or just to use in a template.I'm new here so not even sure if this will get a reply or should I create a new "idea" to bring it to the top.
Deana Steele
supported this idea
·
-
4 votes
An error occurred while saving the comment Deana Steele
commented
+1 this would be helpful to allow a little sales copy to highlight each property when using the available property list to send guests
Deana Steele
supported this idea
·
-
30 votes
An error occurred while saving the comment Deana Steele
commented
+1 sort feature for all columns including a bulk edit/delete toggle for each.
Deana Steele
supported this idea
·
-
8 votesDeana Steele
supported this idea
·
-
22 votesDeana Steele
supported this idea
·
An error occurred while saving the comment Deana Steele
commented
+1 on this. Very important sales tool I need to implement like yesterday
-
7 votes
An error occurred while saving the comment Deana Steele
commented
This doesn't seem to be resolved yet.
When the guest extends, the original job that was created by a trigger does not update which then means the cleaner notified trigger is not resent with the new job date.
This still requires two manual adjustments. One to update the job date and one to notify the cleaner.
We can sell upwards of 75% extensions to our guests depending on the season leaving us with too much manual work for the investment in a PMS to help me automate.
Deana Steele
supported this idea
·
-
11 votesDeana Steele
supported this idea
·
-
10 votesDeana Steele
supported this idea
·
Yes I am +1 on this. I need a complex condition to send once per stay or send each week on this day at this time during the stay