Settings and activity
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1 vote
Kelly
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An error occurred while saving the comment Kelly
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There are a lot of tools for shortening URLs out there such as https://bitly.com/ - you can create 10 urls per month for free so you can pretty much get all the ones you need.
Kelly
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7 votesKelly
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14 votesKelly
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6 votesKelly
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16 votesKelly
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9 votesKelly
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8 votesKelly
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11 votes
We're reviewing this, but please be aware that the system provides a great way to handle reservations with pets. Please see documentation at https://help.hostfully.com/en/articles/6812445-how-to-create-an-optional-pet-fee
An error occurred while saving the comment Kelly
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I agree it would be helpful to be able to add a pet waiver trigger, for example, to those who are bringing a pet.
An error occurred while saving the comment Kelly
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THIS WOULD BE GREAT~
Kelly
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17 votesKelly
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1 voteKelly
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8 votesKelly
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5 votesKelly
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16 votesKelly
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5 votesKelly
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17 votesKelly
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9 votesKelly
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8 votesKelly
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I just found a $500 reservation that went through and for whatever reason their payment went through on VRBO's end (so they got their service fee) but failed through Stripe. After calling VRBO, Stripe and Hostfully, I'm just screwed out of the money as the guest is no longer responding to messages.
VRBO blamed Stripe and Hostfully, Stripe blamed Hostfully and Hostfuly said VRBO requested that Hostfully NOT decline VRBO reservation that the payment failed.
I have triggers in place for the email notifications for reminders of payment due to myself and guests but that doesn't work for reservations that happen less than 24 hours prior to check-in.
I'm so upset that these big companies can not help with this. They all get paid, I am out $500. :(
Hostfully's response
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It is currently not possible to decline reservations upon failed payments. We used to decline the reservation when the payment failed, but (per Vrbo's recommendation) made this change to help increase your conversion rate.
The unpaid Vrbo reservation will show in Hostfully and prevent other guests from booking the same dates. Just like reservations from Booking.com, direct reservations, and other channels in which your payment processor is used, it is your responsibility to recognize the unpaid reservation and request payment by viewing the booking in the pipeline or canceling the reservation if the guest does not want to continue.
The beauty of our pipeline is that it makes it easy for you to track guests that are not fully paid, and follow up with them accordingly. Here is an article on monitoring outstanding balances with more information on how to recognize reservations with overdue payments:
Good news, we have an existing request [Automatically cancel the reservation when payment fails] for this from our customer base and I've added your vote to it for our product team to see 👀. I've also subscribed you to the idea so you will receive future notifications on it.
We encourage you to take a look around the Uservoice site and vote on other ideas you are interested in if you'd like to influence our road map.
I hope this helps clarify! Is there anything else I can help you with right now? 😊