Settings and activity
45 results found
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62 votes
An error occurred while saving the comment An error occurred while saving the comment 
Kelly
commented
My cleaning team also depended on being able to see all their properties and what there weeks/months looked like via a stacked calendar.
An error occurred while saving the comment Kelly
commented
A read-only stacked and individial calendar view is extremely important and helpful for my cleaners who clean multiple properties to be able to see a stacked calendar of all their properties and how that looks for them on a weekly/monthly basis. It helps us plan our weeks in advance and know when we might need extra hands far in advance in order to secure that help
Service Providers need to know which house to prioritize if they have three cleans - example, if there are three check outs and two of those properties have a same day flip (checkout/in) and the third does not, then the two houses that do have priority.
All my service providers are extremely unhappy with this update.
Please bring back the calendar view so they can see the reservation, how many guests and if there is a pet.
Kelly
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2 votes
This is coming in one of the next releases.
Kelly
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75 votesKelly
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40 votes
Custom date ranges are planned for our next version of the Analytics page.
Kelly
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3 votesKelly
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20 votesKelly
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60 votesKelly
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1 voteKelly
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33 votes
An error occurred while saving the comment Kelly
commented
I just found a $500 reservation that went through and for whatever reason their payment went through on VRBO's end (so they got their service fee) but failed through Stripe. After calling VRBO, Stripe and Hostfully, I'm just screwed out of the money as the guest is no longer responding to messages.
VRBO blamed Stripe and Hostfully, Stripe blamed Hostfully and Hostfuly said VRBO requested that Hostfully NOT decline VRBO reservation that the payment failed.
I have triggers in place for the email notifications for reminders of payment due to myself and guests but that doesn't work for reservations that happen less than 24 hours prior to check-in.
I'm so upset that these big companies can not help with this. They all get paid, I am out $500. :(
Hostfully's response
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It is currently not possible to decline reservations upon failed payments. We used to decline the reservation when the payment failed, but (per Vrbo's recommendation) made this change to help increase your conversion rate.The unpaid Vrbo reservation will show in Hostfully and prevent other guests from booking the same dates. Just like reservations from Booking.com, direct reservations, and other channels in which your payment processor is used, it is your responsibility to recognize the unpaid reservation and request payment by viewing the booking in the pipeline or canceling the reservation if the guest does not want to continue.
The beauty of our pipeline is that it makes it easy for you to track guests that are not fully paid, and follow up with them accordingly. Here is an article on monitoring outstanding balances with more information on how to recognize reservations with overdue payments:
Good news, we have an existing request [Automatically cancel the reservation when payment fails] for this from our customer base and I've added your vote to it for our product team to see 👀. I've also subscribed you to the idea so you will receive future notifications on it.We encourage you to take a look around the Uservoice site and vote on other ideas you are interested in if you'd like to influence our road map.
I hope this helps clarify! Is there anything else I can help you with right now? 😊Kelly
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2 votes
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9 votes
There are a lot of tools for shortening URLs out there such as https://bitly.com/ - you can create 10 urls per month for free so you can pretty much get all the ones you need.
Kelly
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16 votesKelly
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6 votesKelly
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27 votesKelly
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10 votesKelly
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9 votesKelly
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15 votes
We're reviewing this, but please be aware that the system provides a great way to handle reservations with pets. Please see documentation at https://help.hostfully.com/en/articles/6812445-how-to-create-an-optional-pet-fee
An error occurred while saving the comment Kelly
commented
I agree it would be helpful to be able to add a pet waiver trigger, for example, to those who are bringing a pet.
An error occurred while saving the comment Kelly
commented
THIS WOULD BE GREAT~
Kelly
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30 votesKelly
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1 voteKelly
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8 votesKelly
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This is great news, Alice. Is there a way to add the calendar to my website? I am having problems with this. I am trying to create a hub for my service providers where this calendar can live easily without too many clicks to get to each calendar.
This is one troubleshooting suggestion on WIX:
My iFrame isn't displaying the website
Some sites have security policies that forbid them from being embedded on external platforms (such as Wix). These sites might not appear in the Editor and / or your live site after you paste the link into the HTML element.
The links in my iFrame are not working
In most cases, links don't work if they're set to open in a new tab or window.
The website in my iFrame is not responsive to different screen sizes
The iFrame itself is not responsive. This might make your website not responsive to different screen sizes, even if it's defined in the code.