Settings and activity
65 results found
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14 votes
Keith
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4 votesKeith
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8 votesKeith
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6 votesKeith
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5 votesKeith
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2 votesKeith
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5 votes
An error occurred while saving the comment Keith
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22 votesKeith
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6 votes
This is a great suggestion and we're designing support for it.
Keith
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3 votesKeith
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3 votes
An error occurred while saving the comment Keith
commented
The entire inbox is frustrating..
I want to see the listing related to every message I get. and sometimes the same guest has booked 2 different place and I have no idea which message thread a message relates to
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8 votesKeith
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5 votes
An error occurred while saving the comment Keith
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I just went through this with Hostfully. . My issue was support for 3D Secure in stripe.
If you pay extra for stripe "radar" then you can enable/require 3D Secure and only accept transactions with "liability shift"
This is the "chargeback protection" you're referring to.
Here's the summary of what I've learned:
for direct payment collection, 3D secure is enabled in the Hostfully/Stripe integration, you just need to add Radar and enable the 3D Secure rules.for VRBO/Booking.com, etc. where the credit card info is passed through, these transaction may not be 3D Secure because the authenticity of the origin of the card number isn't known at the time of processing by stripe.
The solution I was given was to not process pass-through credit cards and, instead, separately send a payment due request to the guest after the reservation is made. This would collect the payment through Hostfully workflow and it would use the 3D Secure rules.
I think enabling apple pay would be more difficult as it would require each of us PM's to do something on our end as well.
I use whitelisted domains and so the whitelisted domain is the one I'd want associated with my transactions.IMHO, apple pay should be a separate request as it's likely much more complicated.
https://support.stripe.com/questions/enable-apple-pay-on-your-stripe-account
Keith
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3 votes
An error occurred while saving the comment Keith
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I tink even on airbnb itself, attachments are separate from the message, so this is probably a function of the Airbnb API,
But hostfully could likely collect them together from us and then send them to airbnb messaging separately.
Personally, I'm not sure how much time this saves given they'd look like separate things to the airbnb guest.
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12 votes
This is currently planned for Q2-Q3 2023
Keith
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5 votesKeith
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2 votesKeith
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5 votesKeith
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17 votesKeith
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2 votes
An error occurred while saving the comment Keith
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So many improvements need to be made to the direct booking site, but this really should be on the top of the list.
Keith
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We should be able to search by ANY of the relevant guest information.. Phone number, email, Name, or check-in date range.