Settings and activity
287 results found
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12 votes
Keith
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30 votes
An error occurred while saving the comment An error occurred while saving the comment Keith
commented
this is especially problematic given it's not whitelabeled.
there are many many holes in whitelabeling .. this whole whitelabel system needs to be polished.
An error occurred while saving the comment Keith
commented
Either remove or whitelabel/brand these
Keith
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42 votes
An error occurred while saving the comment Keith
commented
In addition, given some states, like California, give guests a 24 hour cancellation period, we'd like the initial payment to be an authorization which automatically processes 24 hours later if the booking wasn't canceled.
As it is, we have to pay stripe fees on cancellations which gets costly.
Keith
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An error occurred while saving the comment Keith
commented
I think this is generally a good idea, but I don't think these transactions will be protected by 3D secure liability shift which we require on all our transactions to avoid chargebacks.
If they are protected then we definitely would like to auto process the balance, but I'm pretty sure the guest needs to confirm the payment to have this protection.
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48 votesKeith
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12 votes
An error occurred while saving the comment Keith
commented
What we need here is a flag (or a different kind of owner block)
Owner stay = cleaning,
Owner block = maintenance or something that doesn't require cleaning.we need the same for manager blocks, we need to tag blocks we create as needing cleaning or not.
If syncing with cleaning integrations (operto, etc.) this should sync as a stay,
Keith
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58 votes
We now support Booking.com multi-room reservations for both multi-unit AND master/sub-unit properties!
This feature is in beta, if you would like to be added to our beta program, please respond to this message. Folks who already responded to my previous announcement have been added to the beta program already.
When added to the beta, only new multi-room reservations imported from Booking.com will display in our redesigned format.
An error occurred while saving the comment Keith
commented
beta please
An error occurred while saving the comment Keith
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I'm open to beta.
An error occurred while saving the comment Keith
commented
This problem is more critical than just calendar visualizations.
The orders and reports and revenue reports are all wrong.
it looks like we got paid a bunch of extra money for a single reservation and our hosts will think we're stealing from them, or worse, we might think we owe a guest money when we don't.
This needs to be a higher priority.
Keith
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2 votesKeith
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2 votesKeith
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2 votesKeith
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4 votesKeith
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2 votesKeith
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2 votesKeith
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2 votesKeith
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61 votes
An error occurred while saving the comment Keith
commented
Yes, custom is good, but since hostfully processes the transaction for our side off the booking (not the vrbo fees), what we really need is for them to do an Auth hold on stripe then confirm the authorization after a free cancellation period.
Then we don't pay fees until after the free cancellation period and these transactions are still protected by 3dsecure/2fa if you have that mandatory in your stripe account.
Keith
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1 vote
An error occurred while saving the comment Keith
commented
what you describe is extending the stay directly. they make a new reservation as a direct booking.
I think what you want is:
if airbnb, then use airbnb alteration to extend stay.and if booking.com use booking extend stay.
my personal preferences is to pocket the platform fees when guests extend. The platform isn't doing work so why should they get a commission on a guest wanting to enjoy our hospitality more.
So I charge them the same rate they paid on the platform and share the spoils with my owners. -
8 votesKeith
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3 votesKeith
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6 votesKeith
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2 votesKeith
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2 votesKeith
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Per an email today, it seems this portal is being temporarily removed along with all such messaging but something "coming in the last half of 2025" is going to replace it so hopefully we'll have more control over how that messaging happens with whatever the new thing is.