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  1. 1 vote

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    Keith shared this idea  · 
  2. 1 vote

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    Keith supported this idea  · 
    Keith shared this idea  · 
  3. 10 votes

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    Keith commented  · 

    I find this odd also. it should just be part of the "rent"

    Alternatively, we should be able to assign this to a field.

    In our case, the rate multiplier offsets the platform cost, we deduct this prior to computing our split with the hosts.

    so for us I'd like this rate multiplier to be a "platform fee". but I agree "rate multiplier" is bad.

  4. 13 votes

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    Keith commented  · 

    I'm not sure the value of this option specifically, but here are my asks :

    1) I'd like to create multiple templates and have them cycled through for specific guests.

    in other words, template one is used for the first time we review that guest. Template 2 for the 2nd time we review the same guest...etc...

    as it is, they keep getting the same review for repeated stays which doesn't look personalized.

    Optionally (in addition) would like the option to create sets. randomly choose one of set 1, and one of set 2.

    I'd also like reviews to be based on our star ratings for the guest based on the "internal guest notes" tab.

    Otherwise I see no value in this internal guests notes.. but I figured the idea was that we review them there and those stars get posted.

    Notes would be for private messages and the review template text would go to the public review.

    If we don't fill that out by the time the review triggers then it's the generic review .

  5. 18 votes

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    Keith commented  · 

    Thinking more about this, I think the ideal solution is forthe PM to be able to configure the price shown to the owner.

    In our case, they get [rent - (platform fee + channel price adjustment)]

    if we can have 2 columns (include/exclude) with all the compnents that might go into price, then PM's could just check the components they want to include or exclude from the computation.

    ideally this would be done at the account level with an override by owner and/or by property.

    This would make this the most configurable and flexible.

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    Keith commented  · 

    we use the channel price adjustment feature to account for the platform fees.
    it should be possible for hostfully to reduce the rent by this amount (if set to do so by the manager)

    We don't make the booking value visible to owners for this reason, and send them a monthly statement, but they really would like to know as reservations come in how much money they're making.

    Keith supported this idea  · 
  6. 53 votes

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    Keith commented  · 

    In addition, if we could use variables int he subject lines that would reduce the number of templates we have.. many have the same content but we need more identifiable headlines like: "your stay at <<property_name>>"

    Keith supported this idea  · 
  7. 7 votes

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  8. 6 votes

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    Keith supported this idea  · 
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    Keith commented  · 

    While hotels.com isn't specifically listed, I thought that it was part of VRBO expanded distribution network:

    https://help.vrbo.com/articles/What-is-the-Expanded-Distribution-Network

    In looking further, I don't see any of our vrbo listings on hotels.com so this may be either a function of getting vrbo to market them or maybe hostfully does have to implement a separate hotels.com API.

  9. 5 votes

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  10. 3 votes

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  11. 19 votes

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  12. 4 votes

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  13. 5 votes

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  14. 15 votes

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  15. 2 votes

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    Keith commented  · 

    agree.. the commission rate should stick with the commission at the time the booking money was handled.

    I can see some challenges here.. does the commission change on a given date? does it apply to existing future bookings or just new bookings?

    I think this is a bit of a complex task.

    We do our own owner billing so we handle this in our system, and once a booking is processed it's commission rate is computed then and not recomputed later.

    not sure how hostfully would manage this for a wider variety of use cases.

  16. 8 votes

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    Keith commented  · 

    I think this is supported already.

    I have this enabled in my stripe.. I pay extra for radar and have the following radar rules:
    Request 3DS if 3D Secure is recommended for card
    Request 3DS if 3D Secure is supported for card

    Allow if payment matches one or more values in default Stripe allow lists
    Allow if payment is not high risk, is authenticated with 3D Secure and has a liability shift

    I have deactivated ALL other rules including the risk_score ones.. Since doing so have had 0 chargebacks.
    Only a couple times were legitimate bookers stopped and they used a different card which supported 3dsecure

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  17. 3 votes

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  18. 19 votes

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  19. 6 votes

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  20. 3 votes

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