182 results found
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Change Inbox to separate messages by lead/reservation rather than email address
Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.
For instance:
John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .
John Smith then changes his mind and books property B.
John Smith receives our automated confirmation email for property B, which pulls in variables…
49 votesThis will get released shortly. Currently in beta.
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Handle Booking.com guest portal messaging in Hostfully's Inbox
Handle Booking.com guest portal messaging through Hostfully's Inbox so that I can consolidate all guest communication to one location - the Hostfully Inbox.
Currently I am able to handle all Booking.com guest email communication through the Hostfully Inbox. But if the guest sends a message through the Booking.com guest portal then I have to check for guest messages in Booking.com or my email.
31 votes -
Support line breaks (spacing) in SMS messages
As a PM I would like to have my text messages separated by “returns” on the keyboard. Right now, I can enter returns in SMS templates, but when I click save then the system deletes them and make it difficult for guests to read my SMS messages.
19 votesThis change has been released to production.
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Notifications via email when a guest books a service via the upsell flow during the booking process
As a property manager, I want to be notified when a guest books a service as an upsell through the PMP upsell flow during the booking process.
16 votesThis feature has been released today.
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auto-assign leads to the team member of your choice
Currently we can only enable lead auto-assignment to booking agents.
This feature does not work if my team is only made of managers.
Ideally I should be able to select any team member I want to auto-assign leads to, and this per property.2 votesThis has been released live.
Here is a video explaining this feature:
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Allow control over system template automation
System templates are sent automatically to our Booking.com guests but some of them are irrelevant to our business or sent when they are not needed.
When a guest has paid via Booking.com virtual card, Hostfully has seen this as unpaid and sent the guest a payment link. The guest then paid twice. We then lost money refunding him.
Its also wasting our time trying to reassure people that they don't owe money or that we aren't trying to con them.We need to have more control over these and should be able to turn off the automatic feature.
51 votesThis feature has now be deployed to production. Users can now turn off the messages automatically sent by the systems using a toggle control on the System Templates page.
Note that templates which do not show a toggle button do not get sent automatically, but are templates for messages sent by property managers.
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Bunk Beds as 2 Beds
Currently, Hostfully's API considers bunk beds to be 1 bed. This maps to Airbnb as 1 bed and Vrbo as 2. It seems like an easy fix to have Hostfully's API actually show bunk beds as 2 beds in their interface.
11 votesEntering this as a bug in our bug tracking system and closing this, as this is not a feature request. Thank you for reporting, this will get fixed shortly.
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Templates: Allow variables in the subject line
I'd like to be able to use variables in the subject line. Right now it's not possible.
12 votesThanks for your interest in this feature. Good news - we now support variables in the subject line of the message.
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Adjust calendar to be consistently Sun-Sat
The new calendar view is Monday first, then Sunday last. But it's always been Sunday first, Saturday last. When drilling into reservation details, it's also Sunday first. Please adjust to be consistent and stick with Sunday first. It's very confusing.
5 votesThis was released yesterday on 2/21
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Pre Arrival Form -only ask for either Government ID or Passport
I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.
- idea from Ryan tothindustriesinc@gmail.com
23 votesThis has been completed. The form now only refers to government IDs, whether they are a passport or any other official government ID. This should remove the confusion associated with mentioning passports.
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'Duplicate' button for recreating a custom report
'Duplicate' button for recreating a custom report that may need to be duplicated. This is an easier customer experience than our current process of using the URL and replacing text within that URL to duplicate a report. Some of are not tech savvy and we need to consider this when making a process for user's to follow. The current process is too development minded and it can be simpler and more customer focused.
2 votesThis is live: for each customized report you create, you can now duplicate it.
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Update Amenities to Reflect Airbnb's Entire New List
With amenties being such a huge search filter being used, the API connection on Hostfully should reflect every Airbnb amenity since their new updated list a few months ago.
18 votes -
single property calendar feedback
it would be really nice to have the direct link to the property listing page back again at the top right.
it is impossible to see the dates of a month when these are booked. See screenshot attached. It would be good to show the dates above the booked dates
back-to-back booking does not always have the white space in between. see screenshot attached
mouse over shows Channel, Guest Name, # adults and price. It would be nice to have check in/out date mentioned as well.
Hope this helps ;)
3 votesThe direct link to property listing page is now back on the single property calendar!
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See up to 1 year in advance
I love the new Central Calendar. I would like to see out for 12 months, rather than 6.
3 votes -
Make the calendar truly full screen (kill the "scroll within a scroll")
It's not truly full screen now, which leaves you with the "scroll within a scroll" (i.e. there are two righthand scroll bars, one for the browser and one for the calendar). Those are always a pain to work with, and make it difficult to find the bottom (left-right) scroll bar.
That would also make it possible to remove the silly dead space at the top where it says "[Agency] Properties Calendar"
2 votes -
Automated responses to Airbnb inquiries
It would be so wonderful to have the option for an automated response to inquiries. I came from Hospitality.com and REALLY got used to my inquires having an automatic response from me and not having to stress about that response time. I'm desperately missing that feature and hope it can be added to Hostfully in the near future. Thank you!
3 votesThis is now in prodction.
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Filter of the report
The first issue I have is with the date range on the owner statement report. I found out it is based on check in not check out date, which is the industry standard for property management. This needs to be fixed. When I choose 4/1 to 4/30, it should be guests that checked out between those dates. This is how the owners are paid for the month, based on check outs.
13 votesForgot to update this ticket, but this was released in February 2023.
Now in Enhanced Reports, you can setup the date type filter where you can choose on what type of date you want your report to be based off: check-in date, check-out date, occupancy date, etc
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On enhanced reports allow use to report blocked nights (so we can show owners)
Show blocked nights by owners and for maintenance on enhanced reports. We can then clearly see that while occupancy may be low that if the owner blocked 7 nights it shows on the report.
2 votesThis is now available in the Occupancy reports, new tab under Enhanced Reports
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Change the wording in Pipeline from "days" to "nights"
This is a minor annoyance, but should be a quick fix.
In the Pipeline, the guests stay is labelled a "x days" however, length of stay in a short term accommodation is pretty much universally referred to as "x nights."
Again, it's not critical, but seeing "x days" does throw me off a little. It would be an improvement if the cell was labeled "nights"
7 votesThis has been completed. Thank you for the suggestion.
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Jump to date with available from selection
Great improvement with the new calendar!
When selecting the "available from" field and leaving the "available to" field empty, it would be great when the calendar jumps to this date.
It jumps back to current date.Tested in Edge browser
2 votes
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