477 results found

1. Use standard chat message alignment in the Mobile App Inbox

   Currently, messages in the Mobile App Inbox are displayed with the opposite alignment of what users expect.

   Messages sent by the user are left-aligned, while received messages are right-aligned. This is inconsistent with the standard UI pattern used by most messaging applications (such as WhatsApp, iMessage, Messenger), where:

   Sent messages appear on the right.

   Received messages appear on the left.

   4 votes

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   completed  ·  0 comments  ·  Mobile App  ·  Delete…  ·  Admin →

2. Let Cleaners View Booking Calendar in Service Hub

   We’d love to see a feature added to the new Service Provider Hub that allows service providers (like cleaners, handymen, etc.) to view a read-only booking calendar showing check-in/check-out dates and guest count, without revealing guest names, contact info, or pricing. With the new app they are only able to view dots for assigned jobs and can no longer see all bookings. ( I put new view and old view screenshots below)

   Previously, this was possible in the web-based version of the service provider portal, and it helped cleaners better plan around guest stays, even if they weren’t assigned a job yet. This would be especially useful for accounts that work with just one cleaner or maintenance person who needs visibility into upcoming activity at the property to schedule tasks accordingly.

   Why this matters:
   • Avoids needing full associate access (which may be too much)
   • Helps service providers proactively plan around guest stays
   • Reduces owner/manager workload by giving providers limited visibility
   • Increases usability and trust in the Service Provider Hub

   We’d love to see this feature brought back in a safe and secure way!

   We’d love to see a feature added to the new Service Provider Hub that allows service providers (like cleaners, handymen, etc.) to view a read-only booking calendar showing check-in/check-out dates and guest count, without revealing guest names, contact info, or pricing. With the new app they are only able to view dots for assigned jobs and can no longer see all bookings. ( I put new view and old view screenshots below)

   Previously, this was possible in the web-based version of the service provider portal, and it helped cleaners better plan around guest stays, even if they weren’t assigned a… more

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   62 votes

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   completed  ·  13 comments  ·  Service Hub  ·  Delete…  ·  Admin →

3. Option to remove “Avg / night” green price bubble from website/map view

   PM would like to request the ability to remove or hide the green “Avg / night” price bubble that appears on the website map/listing view.

   Currently, this element is system-generated and there is no option in settings to disable it. In some cases, it affects the visual presentation of the listings and we would like more flexibility to control whether this pricing badge is shown or hidden.

   3 votes

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   1 comment  ·  Direct Booking Site  ·  Delete…  ·  Admin →
   completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

   Hi everyone! The option to "hide price when guest does not enter dates" is now back! You can find it by going to your Agency Settings > Direct Booking Website > Widget options: Hide price when guest does not enter date.

   For more details, you can refer to this help article: http://help.hostfully.com/en/articles/4487522-activate-hostfully-channel#h_9414b297bc

4. Add filter for Active vs Inactive Properties

   Introduce a filter option that allows users to view:

   Active properties only
   Inactive properties only
   All properties

   2 votes

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   completed  ·  1 comment  ·  Mobile App  ·  Delete…  ·  Admin →

5. Retry Sending Messages

   Add the ability to retry sending a message directly within the app when a message fails to send.

   1 vote

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   completed  ·  0 comments  ·  Mobile App  ·  Delete…  ·  Admin →

6. Vrbo calendar should be open to book for tonight

   When connected to Hostfully, Vrbo does not do same-day bookings.
   But we noticed we can book properties for tonight in Vrbo, so this looks more like a limitation when channels are mapped.

   2 votes

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   1 comment  ·  Channels  ·  Delete…  ·  Admin →
   completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

   Hi everyone! Good news: now you can set up in Hostfully to allow same-day bookings on Vrbo!

   In Hostfully, if your Booking Lead Time is from 0 to 12 hours: your Vrbo guests can make same-day reservations!

   For further details, you can refer to this article: https://help.hostfully.com/en/articles/3623706-set-up-booking-lead-time#h_769c55a962

7. Automatically charge of Stripe balance payments (second payment) for Vrbo and booking.com reservations
   65 votes

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   10 comments  ·  Payments  ·  Delete…  ·  Admin →
   completed  ·  AdminAlice (Director of Product, Hostfully) responded

   this was released in March 2026

8. Service hub available on desktop

   It will helpfull to have desktop providers version as the mobile app doesn't make sense for the way our employees manage their schedule with multiple vacation rentals all using different systems.

   11 votes

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   1 comment  ·  Service Hub  ·  Delete…  ·  Admin →
   completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

   Great news! The Hostfully App is now available on the Mac App Store for macOS 15 and up.

   You can easily download it here to log in to your Hostfully PMP or Service Hub account and get the same features as you would get on your iOS app but on your big monitor!

   For more details, you can refer to this article: https://help.hostfully.com/en/articles/8092195-download-and-log-in-to-the-hostfully-app#h_da3c7a6db5

   P.S. We are still working on the Hostfully App for Windows. Stay tuned!

9. Pet options for DBS

   Allow the optional pet fee for direct booking site, working the same as it does with Airbnb channel, instead of creating a service for pet

   15 votes

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   3 comments  ·  Property settings  ·  Delete…  ·  Admin →
   completed  ·  AdminBrock Currie (Admin, Hostfully) responded

   In the newly released version of the Direct Booking Site, property managers can now automatically include pet fees in the reservation price when a guest adds a pet to their booking.

10. Show travelstaytion bookings as travelstaytion bookings in central calendar

    At the moment, travelstaytion reservations show as the same as direct bookings in the central calendar. I would like to be shown different so we can distinguish them also there.

    10 votes

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    3 comments  ·  Calendar  ·  Delete…  ·  Admin →
    completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

    Good news: TravelStaytion bookings are now displayed in Dark Gray color, which is different from direct bookings. Thanks for your patience while we work on this improvement!

    For more details, you can refer to this article: https://help.hostfully.com/en/articles/2627154-utilize-the-hostfully-central-calendar#h_00f6bd05ac

11. Remove the "Sign Up For A Free Hostfully Account Here" from the direct reservation confirmation

    big issue with the guests because whenever they make a direct reservation, the confirmation shows in big letters "Sign Up For A Free Hostfully Account Here".
    This confuses the guests and they have to clarify each time they don't actually need to register for any account since they are only booking a reservation.

    31 votes

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    5 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
    completed  ·  AdminEric Andersen (VP, Operations, Hostfully) responded

    We have removed all references to the guest portal.

12. Import Airbnb messages from secondary guest to Hostfully Inbox

    At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

    65 votes

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    10 comments  ·  Inbox  ·  Delete…  ·  Admin →
    completed  ·  Steph responded

    This feature is now released to production.

13. Add Request to Book for Booking.com

    Right now only instant book is available. PMs would like to use a booking request flow instead.

    28 votes

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    1 comment  ·  Property settings  ·  Delete…  ·  Admin →
    completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

    Great news! You can now set Request to Book for Booking.com!

    Currently, this option is limited to:

    • New properties on Booking.com (i.e., listings that are newly introduced and meet Booking.com’s eligibility requirements). Existing listings already set up with Instant Booking cannot be switched to RTB.
    • Specific property types where guests rent the entire place, including: Holiday homes, Apartments, Villas.
    • If you are using master - subunits, or multi-unit listing, the option to set "Booking Request" is only visible in the top-level property (e.g. master unit). Still, all the child listings will inherit the same booking setting as that of your top-level property.

    For more details, please refer to this article: https://help.hostfully.com/en/articles/12118899-handle-booking-requests-from-booking-com

14. Allow property settings mobile edit

    On mobile app, it doesn't appear you can alter the "only check in on" days like you can on desktop. It would be good to have this possibility like under the property page, main settings.

    6 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
    completed  ·  AdminDaniel Skrypuch (Admin, Hostfully) responded

    This has been released! To get to it, go to Menu > Properties > Select a Property > Select the Vertical Ellipsis in the top right corner

15. Separate Inbox thread per booking for guests with multiple bookings

    At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    125 votes

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    13 comments  ·  Inbox  ·  Delete…  ·  Admin →
    completed  ·  Steph responded

    This feature has now been released.

16. Add a new listing discount for Airbnb in Hostfully

    It would be convenient to be able to apply the new listing discount for Airbnb in Hostfully, the way we can do it for Vrbo. This functionality is available in other PMSs and it just makes it simple to activate it in Hostfully.

    1 vote

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    completed  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →

17. The "Fee's Total" should be "Fees Total" on the Mobile App

    It should be Fees with no apostrophe as it is not possessive.

    1 vote

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
    completed  ·  AdminAlice (Director of Product, Hostfully) responded

    This is available in v25.12.1 of the mobile app.

18. Customizable date range for Analytics page

    in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    66 votes

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    8 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
    completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

    You asked, we delivered! 🚀 You can now view Analytics data for any date range, not just the limited set of pre-selected date ranges.

    Important note: Custom ranges can span up to 3 months max.

    Check it out: http://help.hostfully.com/en/articles/9037774-get-an-overview-of-your-business-performance-with-analytics#h_04835562c6

19. Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

    Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

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    8 votes

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    3 comments  ·  Inbox  ·  Delete…  ·  Admin →
    completed  ·  Phoenix Huynh responded

    Hi all,

    We have it updated.

    • If there is no previous message in the thread - the messaging channel would be default to the one based on the lead
    • If there is a previous message in the thread - the messaging channel would be default to the one based on the last messaging channel used in that last message

    Thanks to your contribution and support!

20. Fully support Airbnb photo tours with all room types

    AIrbnb now has PHOTO TOUR.

    In Hostfully it appears to map from "Where you will Sleep" in a photo.
    Which is very confusing as it's no longer just where you will sleep. (hence why I wasn't using it).
    It is now a way to setup the Photo Tour.
    If you set it up directly on Airbnb, the next sync will override it and it will be undone.
    Every ROOM must have a photo tagged to it before Airbnb will show the actual Photo Tour.
    Can you update the description to show Photo Tour Mapping not where you will sleep and make sure the dropdown matches the possibilities in Airbnb. TY!!

    AIrbnb now has PHOTO TOUR.

    In Hostfully it appears to map from "Where you will Sleep" in a photo.
    Which is very confusing as it's no longer just where you will sleep. (hence why I wasn't using it).
    It is now a way to setup the Photo Tour.
    If you set it up directly on Airbnb, the next sync will override it and it will be undone.
    Every ROOM must have a photo tagged to it before Airbnb will show the actual Photo Tour.
    Can you update the description to show Photo Tour Mapping not where you will sleep and… more

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    37 votes

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    8 comments  ·  Property settings  ·  Delete…  ·  Admin →
    completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

    Great news! Hostfully now supports all Airbnb room types when adding new rooms - right from within the platform.

    Previously, certain room types had to be created directly on Airbnb. Now, when you add a new room in Hostfully, you'll see the full list of Airbnb-supported room types available to choose from and can easily set up Airbnb Photo Tour in Hostfully!

    More details on how to manage your Airbnb Photo Tour here: https://help.hostfully.com/en/articles/6590229-manage-your-photo-tour-on-airbnb