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442 results found

  1. Service hub available on desktop

    It will helpfull to have desktop providers version as the mobile app doesn't make sense for the way our employees manage their schedule with multiple vacation rentals all using different systems.

    11 votes

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    1 comment  ·  Service Hub  ·  Admin →
    completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

    Great news! The Hostfully App is now available on the Mac App Store for macOS 15 and up.

    You can easily download it here to log in to your Hostfully PMP or Service Hub account and get the same features as you would get on your iOS app but on your big monitor!

    For more details, you can refer to this article: https://help.hostfully.com/en/articles/8092195-download-and-log-in-to-the-hostfully-app#h_da3c7a6db5

    P.S. We are still working on the Hostfully App for Windows. Stay tuned!

  2. Become a (channel) partner with Staywithstay.com (Scott McGillivray).

    Scott McGillivray is an HGTV host who has a channel platform called Staywithstay.com. It's a funnel for direct bookings that takes advantage of his massive social media audience, marketing team, HGTV, and direct marketing campaigns. Hostaway, Guesty, and Ownerrez have all partnered to simplify managing your listings and communication.

    2 votes

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    0 comments  ·  Channels  ·  Admin →

  3. Let Cleaners View Booking Calendar in Service Hub

    We’d love to see a feature added to the new Service Provider Hub that allows service providers (like cleaners, handymen, etc.) to view a read-only booking calendar showing check-in/check-out dates and guest count, without revealing guest names, contact info, or pricing. With the new app they are only able to view dots for assigned jobs and can no longer see all bookings. ( I put new view and old view screenshots below)

    Previously, this was possible in the web-based version of the service provider portal, and it helped cleaners better plan around guest stays, even if they weren’t assigned a…

    62 votes

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    completed  ·  13 comments  ·  Service Hub  ·  Admin →

  4. Enhanced Report - Support Booking.com Rate Plan Name

    For Booking.com reservations, support showing rate plan name in Enhanced Report / Booking Report.

    That'd be crucial for operational process

    1 vote

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    0 comments  ·  Reports and Analytics  ·  Admin →
    completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

    Hi everyone! Now you can pull Booking.com rate plan name and rate plan ID to your reports with our 2 new variables:

    • RATE_PLAN_NAME
    • RATE_PLAN_ID

    To understand more about our variables/fields in Enhanced Reports, please refer to this article: http://help.hostfully.com/en/articles/6572868-understand-the-enhanced-reporting-s-field-glossary#h_20a2ab6860

    Thanks for your patience while we worked on this!

  5. Service Provider is able to view the Property Maintenance Instructions note

    The Service Provider is able to view the Property Maintenance Instructions note in the property details in the Service Hub

    2 votes

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    completed  ·  0 comments  ·  Service Hub  ·  Admin →

  6. Analytics- reporting needs to be improved to run reports based upon comparative years, months, user defined periods like quickbooks

    Improve the user interface and information display as well as ability to print of all analytics data. Allow the user to choose the periods with calendar dropdown. you should be able to see year over multiple year changes.

    1 vote

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    completed  ·  0 comments  ·  Reports and Analytics  ·  Admin →

  7. Ignore tax charge feature should apply for all the Taxes

    Currently, the feature Ignore tax charge feature is only applied to the Rental Tax. It should be applied to all the taxes in the setting.

    3 votes

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    1 comment  ·  Property settings  ·  Admin →

  8. weekly discounts for Pricelab / Hostfully users

    I would love to have Weekly / Monthly discounts API between pricelabs and hostfully

    2 votes

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    0 comments  ·  API  ·  Admin →

  9. Not sending amenities related to enhanced cleaning to Vrbo

    I recently received a Vrbo listing audit file that flagged the following warnings:

    CLEANINGDISINFECTION is no longer supported.
    ENHANCED    CLEANINGPRACTICES is no longer supported.
    COMMON    SURFACEDISINFECTANTCLEANED is no longer supported.

    To avoid these warnings, I’d like Hostfully to align with Vrbo’s updates by removing or discontinuing support for these amenities. This will ensure property managers no longer receive these notifications.

    4 votes

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    completed  ·  1 comment  ·  Channels  ·  Admin →

  10. Support WEBP

    1 vote

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    completed  ·  1 comment  ·  Direct Booking Site  ·  Admin →

  11. Ability to set preferred name as sender of messages

    On Airbnb they have the optional field under personal info called "preferred name" and this is what they display about me to the guests - this is the field I would like used

    6 votes

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    0 comments  ·  Inbox  ·  Admin →
    completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

    Hi everyone!

    After checking, we would like to confirm that, even though Hostfully Inbox shows your legal name as the sender, Airbnb guests will still see your preferred name in the Airbnb Inbox, if you set it up there.

    Rest assured that they won't be able to see your legal name.

    If you have any questions, feel free to reach out to our support team. Happy hosting!

  12. Translate feature for listing descriptions

    Automatically translate feature for Hostfully => Property Settings => Description

    1 vote

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    0 comments  ·  Property settings  ·  Admin →

  13. Enhanced Photo Gallery Layout for Property Listings

    Currently, the property photo section displays images vertically, one below the other. While functional, this layout can make it difficult to view the overall sequence or organisation of photos.

    We propose implementing a gallery-style view, where 4-5 photos are displayed per row. This change would allow users to better visualise the sequence of images, organise them more efficiently, and easily select multiple photos for deletion or editing in bulk.

    This enhancement would streamline the photo management process and improve the overall user experience.

    4 votes

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    0 comments  ·  Property settings  ·  Admin →

  14. integration with Sifely

    I'd like to have integration capabilities between Hostfully and Sifely Smart Locks. We use Sifely's lock systems to manage access to our properties, and I am interested in automating the process of generating and sending passcodes to guests.

    Currently, we manually generate a passcode for our guests after they complete the necessary pre-arrival forms and rental agreements through Hostfully. We would like to streamline this process by having Sifely automatically generate and send passcodes once Hostfully confirms the completion of these documents.

    Company's link: https://www.sifely.com/integration

    1 vote

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    0 comments  ·  Integrations  ·  Admin →

  15. Service providers easy calendar

    The Service provider could have the ability to see the work he has to do in all the apartments on a daily basis and to be able to see a monthly calendar for a better overview and planning

    1 vote

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    0 comments  ·  Service Hub  ·  Admin →

  16. Align Common Space Handling with Airbnb Changes

    Currently, photos and beds assigned to the Common Space room type are not displaying correctly on Airbnb. This is due to Airbnb’s decision to sunset support for the common_space designation by July 2025.

    Please help update the common space mapping to align with Airbnb's update.

    6 votes

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    0 comments  ·  Channels  ·  Admin →

  17. Allow discount code creation via API

    I would like to create a form that guests fill out at checkout, indicating that they completed basic checkout tasks in exchange for a discount code for a future stay. I have someone ready to build the application, we just need access to create a discount code via API.

    7 votes

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    completed  ·  1 comment  ·  API  ·  Admin →

  18. Select Lead Source for Manual Bookings

    It would be great to select a lead source when manually entering a booking rather than it just saying it is from Hostfully. For example, a booking from a lead from FurnishedFinder and a booking from a lead from word of mouth both show up as "Hostfully" booking, whereas we would like to differentiate the groups to know specifically where our bookings are coming from.

    6 votes

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    1 comment  ·  API  ·  Admin →
    completed  ·  AdminDuc Tu (Admin, Hostfully) responded

    The exact source can also be sent via "referrer" or "notes" or "exterNotes" for better reference.


    https://dev.hostfully.com/reference/createlead

  19. [MOBILE] Capitalize letter V for Las Vegas when filtering locations in DBS

    When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".

    Please fix it as I just want it to look professional without errors.

    1 vote

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    completed  ·  0 comments  ·  Mobile App  ·  Admin →

  20. Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

    Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

    8 votes

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    2 comments  ·  Inbox  ·  Admin →
    completed  ·  AdminPhoenix Huynh (Product Ops Mgr, Hostfully) responded

    Hi all,


    We have it updated.

    • If there is no previous message in the thread - the messaging channel would be default to the one based on the lead
    • If there is a previous message in the thread - the messaging channel would be default to the one based on the last messaging channel used in that last message

    Thanks to your contribution and support!

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