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  1. I would love to have Weekly / Monthly discounts API between pricelabs and hostfully

    2 votes

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    0 comments  ·  API  ·  Admin →
  2. I recently received a Vrbo listing audit file that flagged the following warnings:

    CLEANINGDISINFECTION is no longer supported.
    ENHANCED
    CLEANINGPRACTICES is no longer supported.
    COMMON
    SURFACEDISINFECTANTCLEANED is no longer supported.

    To avoid these warnings, I’d like Hostfully to align with Vrbo’s updates by removing or discontinuing support for these amenities. This will ensure property managers no longer receive these notifications.

    4 votes

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    completed  ·  1 comment  ·  Channels  ·  Admin →
  3. 1 vote

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  4. I'd like to have integration capabilities between Hostfully and Sifely Smart Locks. We use Sifely's lock systems to manage access to our properties, and I am interested in automating the process of generating and sending passcodes to guests.

    Currently, we manually generate a passcode for our guests after they complete the necessary pre-arrival forms and rental agreements through Hostfully. We would like to streamline this process by having Sifely automatically generate and send passcodes once Hostfully confirms the completion of these documents.

    Company's link: https://www.sifely.com/integration

    1 vote

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  5. The Service provider could have the ability to see the work he has to do in all the apartments on a daily basis and to be able to see a monthly calendar for a better overview and planning

    1 vote

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    0 comments  ·  Service Hub  ·  Admin →
  6. It would be great to select a lead source when manually entering a booking rather than it just saying it is from Hostfully. For example, a booking from a lead from FurnishedFinder and a booking from a lead from word of mouth both show up as "Hostfully" booking, whereas we would like to differentiate the groups to know specifically where our bookings are coming from.

    6 votes

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    1 comment  ·  API  ·  Admin →

    The exact source can also be sent via "referrer" or "notes" or "exterNotes" for better reference.


    https://dev.hostfully.com/reference/createlead

  7. When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".

    Please fix it as I just want it to look professional without errors.

    1 vote

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    completed  ·  0 comments  ·  Mobile App  ·  Admin →
  8. Even if the cleaning fee amount is $0, it still shows up as a line item in the order. We would like the ability to remove it.

    1 vote

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  9. Airbnb discontinue the functionality to preapprove with date blocking, Hostfully should remove the option to "preapprove with hold" to align with their system

    4 votes

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    completed  ·  0 comments  ·  Channels  ·  Admin →
  10. 2 votes

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    0 comments  ·  Mobile App  ·  Admin →
  11. When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".

    Please fix it as I just want it to look professional without errors.

    3 votes

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  12. We set up this event in Google Analytics as instructed, but it has not tracked any conversions. So I think we're still stuck. Is there anything else we can do?

    4 votes

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  13. The photos from Hostfully can be mapped to Airbnb even though it's not a sleep area so the work "Where you'll sleep" could be a bit confused, I think it would be better if we can change it to something like "Map to Airbnb" only or remove the "sleep portion".

    3 votes

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    The new v3 photo manager now supports the new "Map to room" as available on Airbnb. Please contact our team for early access if interested.

  14. At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

    65 votes

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    10 comments  ·  Inbox  ·  Admin →
  15. 2 votes

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  16. Load the inbox messages much faster

    1 vote

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    0 comments  ·  API  ·  Admin →
  17. As a property manager, upon receiving a Booking.com reservation, there are occasions when the credit card may fail to charge for various reasons. However, I face limitations in reporting an invalid card to request a new one from the guest or to request cancellation due to an invalid credit card. This limitation arises because I lack access to the credit card's CVC code, which is now transmitted via API and cannot be viewed on the Extranet anymore.

    https://partner.booking.com/en-gb/help/policies-payments/guest-payments/handling-invalid-credit-cards

    I'd like to ensure that when a reservation is received via Booking.com and the payment fails, the credit card details are reported…

    6 votes

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    completed  ·  0 comments  ·  Channels  ·  Admin →
  18. Have an integrations Partner who can integrate with Lockly Locks

    1 vote

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    completed  ·  0 comments  ·  Integrations  ·  Admin →
  19. Sometimes we need to claim money from a guest who does not follow the house rules. For example, we may need to claim extra cleaning fees for a pet and show that pets were not allowed on the furniture.

    Although the house rules are included in the pre-arrival form for guests to check and agree with, there is no way for us to obtain a PDF of it like the rental agreement. This makes it difficult to provide evidence that the guest agreed to our house rules in order to claim the money.

    Therefore, having the ability to download the…

    3 votes

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    This is accessible under Reports > Enhanced Reports > Logistics Report. Run a Pre-Arrival Form report and you will have the output available in PDF (see attached)

  20. We enter adjustments that are $0 but now can't.

    Sometimes we log repairs that we've done for free just to reinforce the value of hiring us, that there are extras that we do that owners don't have to hire a handyman for. For owners that think self managing is easier, this is a way for us to convey that.

    We also sometimes log $0 as a placeholder so we don't forget to add something and then go back and update later. Lastly, it's another way if we have petty cash for a particular house to log those charges against that…

    2 votes

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    1 comment  ·  Other  ·  Admin →
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