254 results found
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Creating a Trigger for an Owner Cancelled block
Is there anyway in which an "event" such as "Owner Cancels Blocked Dates" can be added to Triggers and Templates?
When a guest cancels a reservation we receive an email notification through a Trigger. However, when an Owner cancels a block we don't receive a notification. Twice we have had an owner cancel without letting us know so we did not cancel our housekeeping service for the owner stay.
10 votes -
1 vote
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trigger by non response time
This is for auto replies that kick in by a time based trigger of non response to a guest inquiry. This is for Guest inquiries and also current guests.
For example if a booking agent is really busy and 30 min has gone by and they have not responded to an inquiry. Then the auto reply would kick in so that the guest would get a response.
Ideally we could set the time frame. 30 min is just an example.
It helps a lot for OTAs like AirBnb that track how quickly we reply to inquiries.
9 votes -
Auto Reply Feature
An auto reply is a template reply that is automatically sent back to a guest inquiry or comment via the inbox. This is an important feature for guest customer service on a direct booking website. It is possibly even more important on third party OTAs like AirBnb that track host response times as host response time is one SEO metric and affects the host's listing search rank position on the OTAs. When we get over night inquiries for example, it is helpful to have an auto reply that tells inquiring guests that we got their message and will be in…
13 votes -
Add option to automatically create cleaning tasks each time a new reservation is made
Add option to be able to automatically create cleaning tasks on the check out date each time a new reservation is made. Ideally should be able to send to cleaners enabled on that specific property in serial or parallel until someone accepts to do that specific task.
1 vote -
API Updates
Would it be possible to provide a query parameter of propertyUID for the orders endpoint?
Right now the leads endpoint has partial/limited order information, so its difficult to pull all information regarding the actual order transaction that is occurring per property..
1 vote -
Edit reservation - along with the Send Message button add "Send email"
Add a send email button that would open an email to send addressed to the guests primary and secondary email address.
1 vote -
Customized reporting with itemizations for each reservation
Jane with Papagayo Luxury rentals would like to be able to create a custom report that shows the itemized revenue amounts. The challenge is that each reservation may or may not have a series of fees attached to it, including an agent commission, a booking platform commission, etc. She would also need to be able to enter in custom fees as separate categories and add them to the report as different line items.
6 votes -
Include Contact Name in Calendar Report
Jane from Papagayo Luxury rentals would like a way to send a calendar report to agents that also includes the name of the reservation holders. The primary use case is to share availability with those who are not using the PMP. Ideally she could adjust the date range to show multiple months, and also specify certain properties (with tagging).
3 votes -
Phone number invalid in UK format for guests
I'm unable to manually enter a phone number for a guest that is a UK format.
11 digits eg. 07000 0000001 vote -
Read-only stacked calendar
Basically the first step would be access to the stacked calendar. I would love options. For example, I would like a calendar that reflects blocked and rented but does not show details like renter names or $$$. This would be for the homeowners. Another option would be as it shows now where it shows just the blocked and rented dates and will show names when you hover on it (i.e. for concierge and the housekeeping staff). Another option could be one that just shows blocked regardless of if it is rental or personal use (usable to send to potential guests…
1 vote -
Send a pre-arrival form from the Pipeline
Send a pre-arrival form from the Pipeline to get guest information.
1 vote -
Filter by tag in "Our Properties"
The search field in the page:
https://www.orbirental.com/properties.jsp
Should give the ability to filter by tag and not only by property name.
Otherwise the tag is useless.2 votes -
Sorting properties by Accounting ID and tag in "Our Properties"
This would be extremely useful because the actual sort order by
property name can mix properties of different geographical areas but
similar name.2 votes -
More robust CRM management tool
allowing you to track customer details, previous stays and pricing, preferences etc. Also allowing you to make bookings by searching existing customers instead of having to type in all details again.
4 votes -
Allow user to set exact location for listings
This is a setting supported by HomeAway and Orbirental should provide a way to set this.
1 vote -
1 vote
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Add minimum age of renter into Rules and Policies
Homeaway defaults to 18 years old as minimum age to rent when our company policy is 25 years of age.
1 vote -
Being able to capture client information for outside bookings/leads and show client names on calendar view (Google calander).
Being able to capture client information for outside bookings/leads and show client names on calendar view (Google calendar). Currently these show as Blocked Users. Also be able to generate customer satisfaction review emails from these outside clients/leads after they have checked out. This client information should also be captured in a database and autofil feature would be beneficial.
1 vote -
Provide an in-depth user guide
There doesn't seem to be any resource for this.
1 vote
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