Auto Reply Feature
An auto reply is a template reply that is automatically sent back to a guest inquiry or comment via the inbox. This is an important feature for guest customer service on a direct booking website. It is possibly even more important on third party OTAs like AirBnb that track host response times as host response time is one SEO metric and affects the host's listing search rank position on the OTAs. When we get over night inquiries for example, it is helpful to have an auto reply that tells inquiring guests that we got their message and will be in touch asap.
Anonymous
shared this idea
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Amanda Maldonado
commented
I couldn't be more furious this is a basic function any PMS should have.
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Kana Gordon commented
It would be useful to be able to send an auto reply whenever a guest sends a message.
This is an important feature for guest customer service on a direct booking website. It is possibly even more important on third party OTAs like AirBnb that track host response times as host response time is one SEO metric and affects the host's listing search rank position on the OTAs. When we get over night inquiries for example, it is helpful to have an auto reply that tells inquiring guests that we got their message and will be in touch asap. -
Infinity Apartments
commented
This should be first priority for every host, all hosts are penalised for not responding within a set time and it's even more important for direct bookings.