Customized reporting with itemizations for each reservation
Jane with Papagayo Luxury rentals would like to be able to create a custom report that shows the itemized revenue amounts. The challenge is that each reservation may or may not have a series of fees attached to it, including an agent commission, a booking platform commission, etc. She would also need to be able to enter in custom fees as separate categories and add them to the report as different line items.
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Anonymous commented
This is 100% necessary. I am not sure how reporting and owner portals can be at all useful if we are unable to customize reports to reflect pricing, fee and tax structures that are so unique from one another depending on what city you are in or what your business model is.
For example, in Texas, cleaning fees are taxable and a part of gross revenue, which is where management fees are generated. The fact the management fees only read off of the rental rate basically makes the entire report useless. In addition, we charge other fees that need to be called out on line items depending on the home (such as linen delivery, ect).
Hostfully has a huge benefit in having a owner portal, which many other PMS options do not without paying for a ton of stuff you don't need. I think that making the small changes of letting us do some formula driven fee customizations would really set Hostfully apart from competition when it comes to smaller/mid tier companies who value that type of automation for their business. The reporting and analytics that could come out of that are a goldmine of differential functionality for the platform that focuses on meeting the needs of property managers who manage multiple properties and clients!