272 results found
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Import Airbnb messages from secondary guest to Hostfully Inbox
At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.
65 votesThis feature is now released to production.
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Separate Inbox thread per booking for guests with multiple bookings
At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.
I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.
125 votesThis feature has now been released.
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Support more Booking.com amenities
Support more amenities for booking.com
28 votesThis feature has been released to production.
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Capitalize letter V for Las Vegas when filtering locations in DBS
When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".
Please fix it as I just want it to look professional without errors.
3 votes -
Two factor authentication
I would like Hostfully to have two factor authentication to enhance my account security. Also, I want to have access to user level log so I could see the IP addresses that logged in and what exactly they clicked on in case the account is hacked.
28 votesThis is now released to production. Please find the documentation here.
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"Request to book" button instead of "Book now" when property has "booking request" mode
When a property has booking mode as Inquiry, from direct booking site or booking widget, option shows as "Get a quote".
However, when a property has booking mode as Booking Request or Instand Booking, this option shows as "Book now".
But for Booking Request mode, when continuing to proceed with a booking, there is a small note at the top of the page that states, "guest must wait for the property manager to accept it and payment will be processed accordingly." which is quite confused and guest can easily miss that note.
I think it would be much more clear…
24 votesThis feature has been released to production.
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Support Airbnb offline fees mapping
When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."
It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb
15 votes -
5 votes
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Remove cleaning fee from order if it is $0
Even if the cleaning fee amount is $0, it still shows up as a line item in the order. We would like the ability to remove it.
1 vote -
Shorten the Property Direct Booking URL
Recently, the Property Direct Booking URLs are too long.
For example:It does not look nice when being generated and makes the guests confused
3 votes -
Improve loading time for direct booking site
Loading time is slow. This is specially noticeable with the images, that don’t seem to show until the rest of the site resources are loaded (we already optimized the size of the images, that doesn’t seem to be the reason). When looking at the loading times in the web browser inspector I see that around 2 full seconds of the loading time is loading many javascript files. The images are loaded at the very end of that process, after around 3 seconds of loading time, and until then all you see are gray rectangles.
32 votesThe new direct booking site is now live and blazing fast.
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Ability to send Airbnb messages as coming from PM or owner
I want the messages from PMP to Airbnb guests to look like they are coming from my company, not from the owner account.
At the moment, messages sent from PMP are always shown as they're from Airbnb owner account,.44 votesThis feature is now released to production.
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Adjust Neighbourhood spelling showing on new DBS
On new DBS, it spells Neighbourhood. While I understand that in the United States, there is a preference for "neighborhood" over "neighbourhood", "neighbourhood" is not a spelling mistake, but it might give a confusion and misunderstanding that it's spelled wrongly.
It'd be nice if we can adjust Neighborhood
5 votes -
Import Airbnb co-host messages to Inbox
As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well
It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.
If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.
82 votes -
VRBO Listing Description Improvements
When hostfully is integrated with VRBO, the listing description is all out of order. The notes section is at the top, which should be at the bottom like Airbnb. Several fields, are noted through the listing description in a weird order without a headline and it doesn't make any sense. The fields for the neighborhood, interaction, access and transit are described throughout the VRBO listing with no headline and in a very weird order. Those fields should only communicate with Airbnb, since there is no equivalent for VRBO. It creates a very confusing VRBO listing.
19 votes -
"Issue a refund" option should not disappear when a security deposit refund is refunded or scheduled
I want the option "Issue a refund" option to remain when a security deposit refund is refunded or scheduled, so that I can issue a different/ larger amount (cleaning fee refund, extra guest fee refund, etc.) without having to do that from Stripe/PayPal directly.
3 votesThis is now the case in our redesigned order view page
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Direct booking site support for multiple languages
I want to have the option to translate the direct booking site in france
10 votesThe new Direct Booking Site is now available in: English, Spanish, French, Portuguese, German and Polish.
Please let us know what other language would be important for you.
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2 votes
This is released today.
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Bulk edit the price and min stay per night
So we can now view the price and minimum stay per night in the new calendar beta. Great! But can we edit it for one or multiple properties at once?
YES! This is coming in our 2nd version of the new Central Calendar !
47 votesThe feature is now available in beta and will be available to all users very shortly.
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Preserve pricing when modifying existing bookings (i.e. adding guests or additional nights)
We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.
Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.
For example:
Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.
The lodging is capable of housing six, but…
65 votesThis fixed is not live in production. Thank you for your patience.
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