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Property Management Platform - Web

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254 results found

  1. I would like Hostfully to have two factor authentication to enhance my account security. Also, I want to have access to user level log so I could see the IP addresses that logged in and what exactly they clicked on in case the account is hacked.

    28 votes

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    3 comments  ·  Other  ·  Admin →
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  2. 5 votes

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    completed  ·  4 comments  ·  Payments  ·  Admin →
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  3. 3 votes

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  4. Loading time is slow. This is specially noticeable with the images, that don’t seem to show until the rest of the site resources are loaded (we already optimized the size of the images, that doesn’t seem to be the reason). When looking at the loading times in the web browser inspector I see that around 2 full seconds of the loading time is loading many javascript files. The images are loaded at the very end of that process, after around 3 seconds of loading time, and until then all you see are gray rectangles.

    32 votes

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  5. I want to have the option to translate the direct booking site in france

    10 votes

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    The new Direct Booking Site is now available in: English, Spanish, French, Portuguese, German and Polish.

    Please let us know what other language would be important for you.

  6. 2 votes

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    0 comments  ·  Payments  ·  Admin →
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  7. So we can now view the price and minimum stay per night in the new calendar beta. Great! But can we edit it for one or multiple properties at once?

    YES! This is coming in our 2nd version of the new Central Calendar !

    47 votes

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    12 comments  ·  Calendar  ·  Admin →
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  8. We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.

    Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.

    For example:

    Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.

    The lodging is capable of housing six, but…

    65 votes

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    9 comments  ·  Calendar  ·  Admin →
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  9. PM would like to add receipts of ongoing or one time adjustments to owner portal and owner reporting

    19 votes

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    completed  ·  1 comment  ·  Owner Portal  ·  Admin →
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  10. Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.

    Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.

    There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me…

    76 votes

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    completed  ·  5 comments  ·  Inbox  ·  Admin →
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  11. Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables…

    48 votes

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    7 comments  ·  Inbox  ·  Admin →
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  12. Having a "back to today's date" button when looking at some dates would be sueful. We can come back to today's date in a click.

    7 votes

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    0 comments  ·  Calendar  ·  Admin →
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  13. My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    41 votes

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  14. There is a duplicated navigation bar element in the DOM structure of a web application. This duplication is evident as redundant HTML elements, particularly within a div element tagged with classes sc-bkldj bgNFhC, leading to a repeated header element that includes navigation links and branding images.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  15. I'd like to receive all financial updates on Airbnb bookings from the Airbnb Resolutions Center on the order in Hostfully so financials can be in synch for bookings and reporting.

    Problem Statement:

    Right now, if a guest is refunded or funds are collected from a guest using the Airbnb resolution center, then Hostfully does not receive that information for updating bookings and therefore Reporting. This causes a gap in reporting and makes it hard to reconcile.

    47 votes

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    completed  ·  1 comment  ·  Channels  ·  Admin →
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  16. On the summary, we should be able to see check-ins and check-outs information for the day and next couple of days. Why do I have the info (see photo) check in today, posted 3 days ago? This is a past event and should not appear. Make a lot of confusion.
    It should similar or what Airbnb offers.
    Besides that, info for check in and check out, should be shown with different colors, to be easier to identify.

    2 votes

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    completed  ·  0 comments  ·  Dashboard  ·  Admin →
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  17. I want to put a map on the direct booking site page. Customers are looking for a varied number of places however the page does not give that option except to do a search by city.

    2 votes

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  18. Currently when a new inquiry comes into my Dashboard, I click on the assign to me button and I get redirected to the Pipeline where I can take a follow up action
    Or, if it's a new booking request, I click on the 'review' button and I get redirected to the Inbox where I can pre-approve / approve / decline. This is not very consistent in terms of userflow.
    As a PM, I need to process new leads more efficiently: review/assign/take action, all this without leaving the dashboard page and optionally applying actions in bulk.

    6 votes

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    completed  ·  3 comments  ·  Dashboard  ·  Admin →
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  19. We'd love to see the Pricing and details like min stay, etc. on Mobile app, like the Web ver.

    2 votes

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    0 comments  ·  Mobile  ·  Admin →
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    This is available on the app on the single property calendar view.

    You'll see price & min stay per night there.

    You can even update price & min stay by applying a long press on any day, and change the values from there.

  20. It would be better if the owners can also see the rates on the calendar for their listings.

    23 votes

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    1 comment  ·  Calendar  ·  Admin →
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