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186 results found

  1. As an agency, you can choose to opt-out of lead assignments.
    With this option, leads will never be assigned to anyone, and any PM (with the right property permission) will be able to manage leads at any time.

    79 votes

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  2. I looked for phone apps to help me and there are absolutely none that are simple and clear like yours.
    And since i use yours on my desktop i would love t to continue with you. Have it all sinked. Especially that I am not often
    in front of my desktop. But more with my phone. Definitely looking forward to having it!!!

    76 votes

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    completed  ·  34 comments  ·  Mobile  ·  Admin →
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  3. Owners often want to know financial information about bookings on demand. I am requesting an additional toggle on/off setting in the Owner tab of the Property page so agencies can choose whether this information shows on the Owners Portal calendar or not.

    58 votes

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  4. I would LOVE a stacked calendar that shows not only the availability, but also the rate and minimum stay. It would be so useful and time efficient for me to have all my properties in one screen with availability, rate and minimum stay. If I could also edit the rate and minimum stay from there it would be wonderful. If not, at least I would like to be able to see all this info in one screen.

    56 votes

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    29 comments  ·  Calendar  ·  Admin →
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  5. System templates are sent automatically to our Booking.com guests but some of them are irrelevant to our business or sent when they are not needed.
    When a guest has paid via Booking.com virtual card, Hostfully has seen this as unpaid and sent the guest a payment link. The guest then paid twice. We then lost money refunding him.
    Its also wasting our time trying to reassure people that they don't owe money or that we aren't trying to con them.

    We need to have more control over these and should be able to turn off the automatic feature.

    51 votes

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    This feature has now be deployed to production. Users can now turn off the messages automatically sent by the systems using a toggle control on the System Templates page.


    Note that templates which do not show a toggle button do not get sent automatically, but are templates for messages sent by property managers.

  6. Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables…

    49 votes

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    7 comments  ·  Inbox  ·  Admin →
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  7. A "Refund Days" setting of X day to automatically refund the security deposti. The agent would see an alert in the pipeline and system email that an auto refund is set to occur in X days. The agent would have the options to: deny the auto refund, change the refund amount along with a note to the guest, approve and note to the guest, or ignore.

    43 votes

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    4 comments  ·  Payments  ·  Admin →
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    This feature is live for Stripe users. Please let us know how it works for you. More automation, more time for hospitality!

  8. Airbnb has a new option to add photos to a "where you'll sleep" section. As a PM, having the ability to add photos to that section helps me improve my listing and set expectations.

    As a traveler, it provides me more details on the sleeping arrangements.

    I am not currently able to use this section with a full sync from Hostfully to Airbnb as Hostfully does not support it in the API. The only option I have right now, is to do a partial sync or not use that functionality on Airbnb.

    37 votes

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    1 comment  ·  Channels  ·  Admin →
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    completed  ·  Michele responded

    Hi everyone! Thank you so much for writing in about Airbnb's "where you'll sleep" feature.  We just released the enhancement today.


    To use this feature, make sure Airbnb is turned on at the Channels and Property level. Then go to the Property and the Photos tab.


    From there, you can enable the "where you'll sleep" option and then map it to the room in the drop-down list. Please see the screen shot attached.


    Hostfully yours!

    Michele



  9. I saw that there was a similar request which was marked completed because SOME messages can be RESENT from the Message Log.
    However, I would like to be able to send Templates manually INITIALLY.
    Also, not ALL messages are being logged in the Message Log.

    35 votes

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  10. Right now if I want to edit the trigger I have to create a new one and then delete the old one it would be much simpler just to edit the old one

    32 votes

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  11. Trigger to send out a message/SMS to all guests on a certain day. (Example: wishing a happy holiday, scheduling maintenance reminder, etc)

    32 votes

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    "Day of the week" triggers have been released to production in the Hostfully Platform. Find them as one of the trigger options in the Complex Triggers section.


    Because they are part of Complex Triggers, they can also be combined with other trigger conditions.

  12. Handle Booking.com guest portal messaging through Hostfully's Inbox so that I can consolidate all guest communication to one location - the Hostfully Inbox.

    Currently I am able to handle all Booking.com guest email communication through the Hostfully Inbox. But if the guest sends a message through the Booking.com guest portal then I have to check for guest messages in Booking.com or my email.

    31 votes

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    completed  ·  0 comments  ·  Inbox  ·  Admin →
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  13. Please allow the option to make one-time use discount codes. This means that it is a specific code that only can be used one time by one person. For instance if you want to give someone a special discount code that you don't want them sharing with all their friends or the whole internet. It is used once and can't be used again.

    29 votes

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  14. There should be a way to require/not require the Upload a government-approved identification (especialy if the guest is booking directly with me through Hostfully/Orbirental and not outside channels). This is optional to our guests. This is not optional for me as a host as if I need to take legal action, I don't have proof that the person is who they say they are when it comes to the rental agreement.
    This would help "automate" the whole process (the main reason I am using software to aid in the creation of these bookings).

    29 votes

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  15. I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.

    23 votes

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    This has been completed. The form now only refers to government IDs, whether they are a passport or any other official government ID. This should remove the confusion associated with mentioning passports.

  16. A way to (after setting the template) set the trigger to send the mail only if there's a balance pending.

    22 votes

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  17. Allow SMS triggered messages to guests route back to my phone, so texting is allowed.

    21 votes

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  18. Here is the ideal scenario.

    Guest books and receives a welcome message and an arrival form. In the message, it lets him know that the access code will be sent upon completion of the arrival form.

    Once the guest completes the arrival form, I would have created a trigger for arrival form completion (which doesn't currently exist) and the guest will receive the access information.

    This flow makes a lot of sense. That would make the interaction a little more organic ensuring that the guest cooperates and fills out the arrival form.

    I hope this feature would be easy to…

    20 votes

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  19. As a PM I would like to have my text messages separated by “returns” on the keyboard. Right now, I can enter returns in SMS templates, but when I click save then the system deletes them and make it difficult for guests to read my SMS messages.

    19 votes

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  20. I OFTEN have guest confused on our direct booking page "but it said (from) $123 a night, but when I clicked the dates it's $350 a night." *the somehow MISS the "from."

    I answer "Yes- you are seeing the LOWEST pricing (I use Beyond pricing) for a random Sunday or Monday night."

    Is there a way to show the average daily rate vs the LOWEST price on our entire calendar. This has happened multiple times in the last week. Jumping from our lowest price of the season (shown on the booking page) to a holiday rate in the quote is…

    19 votes

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