71 results found
-
Support Booking.com "Smart flex" type of reservation
Support Booking.com "Smart flex" type of reservation
1 voteI will close this ticket, as this is already tracked as a bug on our system and will be fixed/released next week.
-
Offer other options for white labeling instead of just Cloudflare.
Cloudflare does not have Customer Service team that can be reached out, so it's difficult to check when there is any issue. 34SP is a great one you can consider.
1 voteThanks for submitting this idea.
Your statement is not accurate though. Cloudflare does provide a support channel for paid accounts. It does not for free accounts, which is understandable.
One more thing: Hostfully does not require users to use Cloudflare - it is rather a suggestion, because they provide SSL proxying capabilities for free. But Hostfully users are free to use any other service if they want to. Using Cloudflare is not a requirement.
So this makes this idea not really relevant, as there is not really anything we need to do on our side to implement other providers.
-
1 vote
Vrbo and Airbnb do not provide any API for this at this point.
-
Incorporate Airbnb reviews under DBS
incorporate both reviews to be synced. it would help your customers out tremendously!
2 votesAirbnb does not provide an API for reviews gathering.
-
Support SMS two-way for Service Provider and Owner
It's supported for SMS two-way messaging and the SMS sent from Hostfully to the Service Provider's mobile device is all good. However, when the Service Provider replies to that SMS, we don't see it in the Hostfully Inbox or on our phone number because it only works for guests.
The ability to see replies from Cleaners in the Inbox would be helpful for team communication. We can see everything in one inbox.
2 votesThe communication platform we use for sending SMS forces us to use numbers that are registered number in a particular country and does not allow responses to be sent to these numbers. This is a spam prevention restriction, and the SMS protocol does not allow specifying a different "reply-to" number, like the email protocol does. So unfortunately, this feature request can not be entertained. We recommend using messages via the Hostfully inbox instead.
-
Mobile app sound notification
Is it possible to have sound notifications on the mobile app when there is a new message of any kind (inquiry, request, booking, etc.)?
1 voteSound notifications are controlled at the phone level, not at the app level.
-
On the Channel Managers, when you click on Toggle All: to On, and it turns on all properties, it goes back to Off.
It is confusing that the Toggle All button goes back to, or stays at Off, even after you click on it to Toggle all to on. Can it just stay at on if all are on?
1 voteThis is by design. The toggle is a way to force all properties to ON, and not to show the status of all properties.
-
1 vote
This is not supported.
-
URL link to share reviews
I just want a link I can use to direct folks who have stayed in the home but haven't actually booked it (friends and family) to leave a review of the home they stayed in.
1 voteAll review URLs are always associated with a booking. If you want to add reviews from friends and family, you can simply collect their review manually, and then go to the Property Settings page for the associated property, go to the Reviews tab, and paste the review you collected by clicking the Create New button.
-
Use company's number for SMS
Phone # for SMS
2 votesUnfortunately, it is not possible to send an SMS on behalf of someone else (using someone else's number.
-
Be able to add the option to "unsubscribe" from the emails
Have an "unsubscribe" link on templates to send emails to past guests asking them to rebook
1 voteThis requirement is interesting but does not really apply here. Emails sent to guest from the platform are related to the booking process - booking confirmations, reminders to pay balances, etc and not marketing emails.
If you send marketing emails to your list, the CRM software you use typically provides options to include opting out options.
-
Booking.com - only confirm booking when guest paid
So far I have had 4 reservations on booking.com. All 4 of them failed payment. I was only able to save 1 of the 4 by sending them a payment link for them to pay. the other 3 reservations never paid and blocked my calendar for their reservation dates until I was able to get them canceled the following day.
It'd be great if you can add a setting for the hosts to choose either they want to "increase the conversion rate". We only want to have booking confirmation once guest paid.
2 votesUnfortunately, this is not the way Booking.com functions and this is out of our control.
-
The time zone in the Inbox needs to be based on where the property is
In the Inbox, it is currently by design that the system displays the timezone of the person who is checking. The PM would like to request the Inbox to show the timezone based on the property's location.
1 voteIt does not make sense in the Inbox, to show the property timezone.
-
Have ability to Pre-approve Vrbo inquiries in Inbox
I want to pre-approve Vrbo inquiries, similar to what it works for Airbnb's.
3 votesVrbo's API does not support this functionality at this time, so we can not support this on our end. We can re-open this once they provide support, if they ever do. Thanks.
-
Rentals United booking details
When a booking comes via Rentals United, details do not reflect the actual booking source or correct price - default Hostfully calendar prices are inserted, requiring manual overwriting and potentially confusing the owner. Can you make the numbers and source sync accurately?
2 votes -
Have option to update listing descriptions and photo orders automatically
I want the listing descriptions and photo orders to be updated automatically on a daily basic so I can get more traffic.
1 vote -
In Calendar booked days should be red (or crossed out) not green
To me 'green' means 'free'. I find it very confusing that a calendar has white 'available' dates and 'green booked dates'. It should be the other way around or the booked dates should be red or crossed out (like AirBnB), or this example. Orange in this case is even "in option" and red is booked.
1 voteThis is not a Hostfully calendar, you are confusing with another product. Closing this.
-
Have option to hide total prices in Booking widget
I want my guests to get a quote without seeing the total prices after selecting the dates in the Booking widget.
1 voteI do not think we'd ever want to support this feature.
-
1 vote
This specific amenity is provided by Airbnb, and only allow users to select / unselect. We do not control it. Please speak to Airbnb directly about it. Thanks.
-
Improvement on auto-refund security deposit flow.
The automatic refund was not triggered due to multiple reasons: The transaction was created many days after the lead creation and the transaction was not a Stripe transaction.
So in case SD is collected days after booked/ created date, there is no transaction found to be refunded.
And for BDC payment, SD will not be auto refunded if payment is handled by BDC or even with payment processor integration if the payment is collected out of that point.
I think expanding the sear for transaction to refund would be much more helpful to improve this flow.
2 votesAt this point, the auto-refund feature only works with Stripe transactions, and we do not intend to have this changed at the moment.
- Don't see your idea?