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  1. As a paying customer I need to have the information about my subscription charges, I need to understand when is the subscription expiring, what is my balance and how much extra I am paying for adding the properties. By not having a transparent information and not having access to it, I don't have trust to the platform, it is difficult to plan and budget my expenses. It benefits both users and platform to have transparency and
    honesty. This is critical information that should be easily accessible to the users

    5 votes

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  2. I want to create 25 one-time discount codes for a value of $25 (example) and would like to avoid having to do it one at a time

    6 votes

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  3. We enter adjustments that are $0 but now can't.

    Sometimes we log repairs that we've done for free just to reinforce the value of hiring us, that there are extras that we do that owners don't have to hire a handyman for. For owners that think self managing is easier, this is a way for us to convey that.

    We also sometimes log $0 as a placeholder so we don't forget to add something and then go back and update later. Lastly, it's another way if we have petty cash for a particular house to log those charges against that…

    2 votes

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  4. 1 vote

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  5. Add the ability for guest's to have to sign or initial the rental conditions within the document (such as if you have a specific section you want them to note), not just the overall document.

    And/Or the ability to add multiple required signed forms such as adding a liability form for kayaks/bikes/etc.

    2 votes

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  6. Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
    Thank you!

    10 votes

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  7. When a reservation is modified to new check-in and check-out dates, guests will receive a balance request, pay via the payment link and need to sign again. When it is completed, we expect the rental condition will have the following information correctly:

    1/ New check-in and check-out dates
    2/ New total of nights
    3/ Signature from the last transaction made from payment link

    26 votes

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  8. It could be really helpful to have some editing abilities for the agency logo.

    1 vote

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  9. Be able to select AM/PM time or military time for the agency settings

    6 votes

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  10. I want to be able to see who/when the blocks were created or deleted by in the UI.

    1 vote

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  11. We're using the discount code option of the direct booking site with all of our direct bookings. We have several discount codes out in the marketplace that we give to our partners for their members to use to book a stay at our properties. We would like to be able to track each Guest's booking back to the partner organization they came from, which we can not do currently. We could easily accomplish this if the "Discount Code" entered during check out was included with each Guests Booking Profile and available as a variable data report for us to drop…

    2 votes

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  12. I would like to have my agency address not being generated in Rental conditions or have option to hide it for security reason.

    7 votes

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  13. PM is listed as the primary host on an account, should their name appear in messages to guests? Bayside Hospitality Solutions is primary host/co-host on several listings. The messages she sends via HF appear to be coming from the owners, but when she sends messages via Airbnb, her name appears.

    Is this expected behavior?

    1 vote

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  14. When I add the cleaning fee as a management fee- the guest does not see this fee in the booking quote when searching for a stay. The management fee is evenly spread across the nightly fee to give a total. This makes it more appealing for bookings. The reason I want the management fee to be taken out of the nightly rate for the owner's report is because that is how my cleaning fee is taken out of the nightly rate in the formula for my property owner statement

    1 vote

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  15. 1 vote

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  16. Recent changes to the UI for owner adjustments is overall good, but there's two changes that are not good and I'd like you to pass this feedback to your product team.

    We NEED the column for Notes to be visible in the table, as it was before the latest update. We use Name to categorize the expense and Notes to spell out what it was. Now I have to painfully click into each row to see if I logged something properly. This is a huge time suck by hiding that.

    1 vote

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  17. To reduce the number of clicks, and back/forth navigation, it would be optimal to have a left navigation pane on the PMP so that the user doesn't have to click on the drop-down menu each time we want to go into another category. Idea from: str@nopaliproperties.com

    2 votes

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  18. It would be great to have variables collecting information from the splash screen feature. This way introduction messages can be personalized for all guests based on the information they provide, this would make the guidebook personalized for everybody and not only for guests with secure links (ie. instead of the introduction saying "Hey there" could say "Hey Marcos" based on the first name they provide on the splash screen)

    1 vote

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  19. In the CRM feature where I can look at a guest profile, in the Guest History section, please add a time stamp next to the date. When we have guests submit multiple quote requests on our website, it’s helpful to be able to see which order they came through so that I know which is most recent.

    1 vote

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  20. Add a Don’t Email check box on a customer profile that would prevent them from getting messages. This could be very helpful when doing admin changes on a booking and you don’t want it to trigger emails.

    1 vote

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