59 results found
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Send multiple property quotes to a lead in one email from calendar
Currently you can send multiple property options to someone via the calendar but you cant present them with an offer or quote, just links to those properties. Its a bit time consuming and could be streamlined if we could create a Quote prior to the email stage. Essentially, from the calendar we generate the multiple property options to send via email but an additional step is allowed where we can go into each property to create a quote. Then we can send it all in one email.
12 votes -
Support sending text alongside photos to Airbnb guests
As a PM, for Airbnb, I would like to send text alongside photo attachment in PMP Inbox. As of now, they can’t go together, and only photo goes through to Airbnb.
10 votesThe Aribnb API does not support sending text as an attachment, they only support images. So what you can do is take a photo of the text you want to send and send the photo as an attachment.
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Integration with Igloohome and Schlage
Both of these locks are becoming quite popular. I would prefer to integrate with Hostfully rather than each individual OTA
7 votesPlease contact those providers and ask them to create an integration to Hostfully, as those particular integrations are typically implemented by the providers. Igloohome used to be an integrated partners, so they would probably welcome being a connected partner again.
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Create owner’s app
I’m an owner and much prefer to use mobile apps already on my phone than log into a website anytime I want to view my property information. I was informed that the mobile app is only for property managers. I would love to have a mobile app for owners!
6 votesWe are rewriting the owner portal to be fully mobile response and translatable. At this plan there is no plan to make an actual mobile app for owners.
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Add Pre-Booking Message Field and Sync it with Airbnb
I want to have the Pre-Booking Message field set up in Hostfully and be synced with Airbnb.
3 votes -
Booking.com - only confirm booking when guest paid
So far I have had 4 reservations on booking.com. All 4 of them failed payment. I was only able to save 1 of the 4 by sending them a payment link for them to pay. the other 3 reservations never paid and blocked my calendar for their reservation dates until I was able to get them canceled the following day.
It'd be great if you can add a setting for the hosts to choose either they want to "increase the conversion rate". We only want to have booking confirmation once guest paid.
2 votesUnfortunately, this is not the way Booking.com functions and this is out of our control.
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Improvement on auto-refund security deposit flow.
The automatic refund was not triggered due to multiple reasons: The transaction was created many days after the lead creation and the transaction was not a Stripe transaction.
So in case SD is collected days after booked/ created date, there is no transaction found to be refunded.
And for BDC payment, SD will not be auto refunded if payment is handled by BDC or even with payment processor integration if the payment is collected out of that point.
I think expanding the sear for transaction to refund would be much more helpful to improve this flow.
2 votesAt this point, the auto-refund feature only works with Stripe transactions, and we do not intend to have this changed at the moment.
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Add a field for number of children to Property settings
I would like to have a separate field to set the number of children allowed to stay in my properties
2 votesWe can not support this feature request because channels do not support it - for example, the Airbnb API allows PMs to say that a listing is not suitable for children or infants, but does not allow specifying that some of the reserved spots can only be filled by children.
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Support syncing Property internal name from Main settings to Property name field in Vrbo.
In Vrbo, we have Property name field which is for internal use where you can tell your listings apart.
But somehow Hostfully overrides this field by Public name from Property Description and it's really hard for us to differentiate our listings.
If there is anyway to change that, it would be great. Thank you.
2 votesBy definition, the internal name is meant to be internal, and not to be synch'ed on channels.
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2 votes
Vrbo does not provide an API to synchronise reviews automatically.
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Do not require booking agent to sign the rental agreement when booking for a guest
When a booking agent, or any other team member, books a reservation on behalf of a guest, like if they take the guest info and credit card info over the phone, it requires the booking agent to sign the rental conditions on behalf of the guest.
It would be very useful to not require the booking agent to sign it and to leave unsigned, so the guest would have to sign it when they receive the link in the booking confirmation message.
Currently, if the booking agent signs on behalf of the guest, the guest does not have ability to…2 votesThis is not the way the system is designed to work. The booking agent can create a quote in less than 1 minute and send a payment link to the guest, for them to book (so guest don't share their credit card information, can agree to the rental agreement and sign it).
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Send RemoteLock PIN to Breezeway
Breezeway has the ability to send guests the electronic door pin via text, however, Hostfully isn't currently sending the PIN info to Breezeway.
Can the integration be updated to send the relevant reservation details INCLUDING pin?
2 votesPlease contact Breezeway to request this improvement, as they control their integration to the Hostfully platform.
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Check-Ins/Check-Outs Rules
The turnover is not working for us. We prefer to set like a rule that after a check-out to not accept check-ins and another for not check-outs on a check-in day...
A TURNOVER complete block a full day before check-in and a full day after a check-out which means, having a booking on Nov 2-5, 2023, and having a 1-day TURNOVER will accept a check-in on the 7th and we are fine to accept a booking on the next day. We just do not want to have a booking on the same days of check-outs with all of our listings.…
2 votesWe are closing this because it is a bug report really, and we are passing this to our QA department. Thank you.
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Small & Light Font
Almost impossible to read this font, not only is it so small but it’s so light that it makes it almost impossible to read.
2 votes -
Enhancement so seasonal pricing in price periods will not be overrided with integration to Wheelhouse
When you set price periods e.g Low Season stay of more than 30 days discount, this is not overridden by integrations such as Wheelhouse.
2 votes -
Booking calendar widgets show a gray color for available dates and blue for taken
Booking calendar widgets show a gray color for available dates and blue for taken in my mind this is confusing, gray is often associated with something no available so its confusing.
2 votes -
Define the sequence how descriptions are shown on the direct booking site
We want to have the possibility to define how the description fields are shown on the direct booking site. Something like how you can define the sequence of the photos
2 votes -
Triggered Booking Confirmation sent out to VRBO manually added guest email.
Triggered Booking Confirmation sent out to VRBO manually added guest email.
2 votes -
Allow upload custom data from guests
To prevent charge backs, we take a copy of payment card (guest can cover card number except last 4 digits). We are unable to add this as a custom field on the guest info / pre arrival form as upload fields are not an accepted format (only text).
2 votes -
URL link to share reviews
I just want a link I can use to direct folks who have stayed in the home but haven't actually booked it (friends and family) to leave a review of the home they stayed in.
1 voteAll review URLs are always associated with a booking. If you want to add reviews from friends and family, you can simply collect their review manually, and then go to the Property Settings page for the associated property, go to the Reviews tab, and paste the review you collected by clicking the Create New button.
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