71 results found
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Send multiple property quotes to a lead in one email from calendar
Currently you can send multiple property options to someone via the calendar but you cant present them with an offer or quote, just links to those properties. Its a bit time consuming and could be streamlined if we could create a Quote prior to the email stage. Essentially, from the calendar we generate the multiple property options to send via email but an additional step is allowed where we can go into each property to create a quote. Then we can send it all in one email.
12 votes -
Support sending text alongside photos to Airbnb guests
As a PM, for Airbnb, I would like to send text alongside photo attachment in PMP Inbox. As of now, they can’t go together, and only photo goes through to Airbnb.
10 votesThe Aribnb API does not support sending text as an attachment, they only support images. So what you can do is take a photo of the text you want to send and send the photo as an attachment.
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Integration with Igloohome and Schlage
Both of these locks are becoming quite popular. I would prefer to integrate with Hostfully rather than each individual OTA
7 votesPlease contact those providers and ask them to create an integration to Hostfully, as those particular integrations are typically implemented by the providers. Igloohome used to be an integrated partners, so they would probably welcome being a connected partner again.
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Create owner’s app
I’m an owner and much prefer to use mobile apps already on my phone than log into a website anytime I want to view my property information. I was informed that the mobile app is only for property managers. I would love to have a mobile app for owners!
6 votesWe are rewriting the owner portal to be fully mobile response and translatable. At this plan there is no plan to make an actual mobile app for owners.
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Have ability to Pre-approve Vrbo inquiries in Inbox
I want to pre-approve Vrbo inquiries, similar to what it works for Airbnb's.
3 votesVrbo's API does not support this functionality at this time, so we can not support this on our end. We can re-open this once they provide support, if they ever do. Thanks.
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Add Pre-Booking Message Field and Sync it with Airbnb
I want to have the Pre-Booking Message field set up in Hostfully and be synced with Airbnb.
3 votes -
Incorporate Airbnb reviews under DBS
incorporate both reviews to be synced. it would help your customers out tremendously!
2 votesAirbnb does not provide an API for reviews gathering.
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Support SMS two-way for Service Provider and Owner
It's supported for SMS two-way messaging and the SMS sent from Hostfully to the Service Provider's mobile device is all good. However, when the Service Provider replies to that SMS, we don't see it in the Hostfully Inbox or on our phone number because it only works for guests.
The ability to see replies from Cleaners in the Inbox would be helpful for team communication. We can see everything in one inbox.
2 votesThe communication platform we use for sending SMS forces us to use numbers that are registered number in a particular country and does not allow responses to be sent to these numbers. This is a spam prevention restriction, and the SMS protocol does not allow specifying a different "reply-to" number, like the email protocol does. So unfortunately, this feature request can not be entertained. We recommend using messages via the Hostfully inbox instead.
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Use company's number for SMS
Phone # for SMS
2 votesUnfortunately, it is not possible to send an SMS on behalf of someone else (using someone else's number.
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Booking.com - only confirm booking when guest paid
So far I have had 4 reservations on booking.com. All 4 of them failed payment. I was only able to save 1 of the 4 by sending them a payment link for them to pay. the other 3 reservations never paid and blocked my calendar for their reservation dates until I was able to get them canceled the following day.
It'd be great if you can add a setting for the hosts to choose either they want to "increase the conversion rate". We only want to have booking confirmation once guest paid.
2 votesUnfortunately, this is not the way Booking.com functions and this is out of our control.
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Rentals United booking details
When a booking comes via Rentals United, details do not reflect the actual booking source or correct price - default Hostfully calendar prices are inserted, requiring manual overwriting and potentially confusing the owner. Can you make the numbers and source sync accurately?
2 votes -
Improvement on auto-refund security deposit flow.
The automatic refund was not triggered due to multiple reasons: The transaction was created many days after the lead creation and the transaction was not a Stripe transaction.
So in case SD is collected days after booked/ created date, there is no transaction found to be refunded.
And for BDC payment, SD will not be auto refunded if payment is handled by BDC or even with payment processor integration if the payment is collected out of that point.
I think expanding the sear for transaction to refund would be much more helpful to improve this flow.
2 votesAt this point, the auto-refund feature only works with Stripe transactions, and we do not intend to have this changed at the moment.
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Add a field for number of children to Property settings
I would like to have a separate field to set the number of children allowed to stay in my properties
2 votesWe can not support this feature request because channels do not support it - for example, the Airbnb API allows PMs to say that a listing is not suitable for children or infants, but does not allow specifying that some of the reserved spots can only be filled by children.
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Support syncing Property internal name from Main settings to Property name field in Vrbo.
In Vrbo, we have Property name field which is for internal use where you can tell your listings apart.
But somehow Hostfully overrides this field by Public name from Property Description and it's really hard for us to differentiate our listings.
If there is anyway to change that, it would be great. Thank you.
2 votesBy definition, the internal name is meant to be internal, and not to be synch'ed on channels.
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Automated refund for security deposit
There's the option to automatically refund security deposit. However, I don't charge deposits, I only authorized them in Stripe, so I don't need this feature.
It would be relevant to have a tick box to use or not this feature. Right now we can only choose the delay for refund.2 votesIf you do not use security deposits, the system will not attempt to automate a refund and you will not have to deal with this feature.
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2 votes
Vrbo does not provide an API to synchronise reviews automatically.
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Do not require booking agent to sign the rental agreement when booking for a guest
When a booking agent, or any other team member, books a reservation on behalf of a guest, like if they take the guest info and credit card info over the phone, it requires the booking agent to sign the rental conditions on behalf of the guest.
It would be very useful to not require the booking agent to sign it and to leave unsigned, so the guest would have to sign it when they receive the link in the booking confirmation message.
Currently, if the booking agent signs on behalf of the guest, the guest does not have ability to…2 votesThis is not the way the system is designed to work. The booking agent can create a quote in less than 1 minute and send a payment link to the guest, for them to book (so guest don't share their credit card information, can agree to the rental agreement and sign it).
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Send RemoteLock PIN to Breezeway
Breezeway has the ability to send guests the electronic door pin via text, however, Hostfully isn't currently sending the PIN info to Breezeway.
Can the integration be updated to send the relevant reservation details INCLUDING pin?
2 votesPlease contact Breezeway to request this improvement, as they control their integration to the Hostfully platform.
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Check-Ins/Check-Outs Rules
The turnover is not working for us. We prefer to set like a rule that after a check-out to not accept check-ins and another for not check-outs on a check-in day...
A TURNOVER complete block a full day before check-in and a full day after a check-out which means, having a booking on Nov 2-5, 2023, and having a 1-day TURNOVER will accept a check-in on the 7th and we are fine to accept a booking on the next day. We just do not want to have a booking on the same days of check-outs with all of our listings.…
2 votesWe are closing this because it is a bug report really, and we are passing this to our QA department. Thank you.
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Small & Light Font
Almost impossible to read this font, not only is it so small but it’s so light that it makes it almost impossible to read.
2 votes
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