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52 results found

  1. If we had a bot in guidebooks or messaging we could have instant answers to:
    Can I check in early?
    Can I check out late?
    Do you provide coffee?
    etc.

    16 votes

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    1 comment  ·  Inbox  ·  Admin →
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  2. Have the option to mark as unread the messages int he inbox.

    7 votes

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    planned  ·  1 comment  ·  Inbox  ·  Admin →
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  3. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    49 votes

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    under review  ·  7 comments  ·  Inbox  ·  Admin →
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  4. As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

    13 votes

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    planned  ·  0 comments  ·  Inbox  ·  Admin →
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  5. Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

    10 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  6. I would like to have the message with early checkin request from Booking.com guests showing up in Hostfully inbox so I can manage them in one place. Currently, it shows in Booking.com inbox, but Hostfully inbox.

    There is an original message from the guest, and that does not appear in the Inbox. It seems like it may be related to a special request (about an early check in)

    "I'd like to request check-in at x - x (checkin date). Is it ok?"

    2 votes

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  7. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    2 votes

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  8. At the moment, regardless of the logo dimension uploaded in Agency Settings, the logo pulled by variable [$AGENCY_LOGO$] looks small in Inbox. The frame is fixed and can't be resized.

    I want to be able to enlarge the logo. Currently I need to manually copy and paste the logo to each template to be able to resize it.

    3 votes

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  9. At the moment, it's not possible to download the conversation on Inbox.

    We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking

    2 votes

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  10. We'd love to archive a message on inbox. For now, it's not possible.

    6 votes

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    planned  ·  3 comments  ·  Inbox  ·  Admin →
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  11. At the moment, I have to go through my inbox list on the left then scroll back up to see the message! It's annoying scrolling down then up. I just wish that it freezes the left side and the top and have the ability to scroll only within the message.
    I know about the filtering function but it doesn't really helps solve my concern.

    2 votes

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  12. I'd like to send a mass message to all guests who are currently in-house. I live in a place where earthquakes are something usual, and I'd like to send a message to every guest who is in-house whenever an earthquake happens

    1 vote

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  13. The most useful inbox filter would be conversations where guests have sent messages to us, but we haven't replied yet. Sometimes these get buried, and it requires going through every single thread to look it over. Ideally this would be set up so that automated messages from triggers/templates did not count as replies from us.

    Or possible this could be set up through a totally different field. For example, each message thread could have a status box next to it. Whenever a guest sent a message, it could update that status box to say "Needs attention" in yellow. Then if…

    2 votes

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  14. Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.

    Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.

    We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…

    6 votes

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  15. I would like to have the ability to receive attachments from guests through the inbox.

    7 votes

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  16. It looks like we had an Airbnb message that may have errored because the word "google" was in the message and it was not yet a confirmed reservation. The error message would be more helpful if it describes what the problem is.

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  17. When I accepted Airbnb booking request from Inbox, the lead status in Hostfully did not change. So I tried to accept it again and got the error message "AxiosError: Request failed with status code 400".

    After checking with Support, we figured out it's because payment was pending from guest.

    So if the message is made more clear for future errors, it would be more understandable and helpful.

    2 votes

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  18. I have a lot of groups for my properties, and sometimes I can't remember which guest is in which apartment on the property. So If I could search by Tag, Group, or multiple properties, that would help
    At the moment, on Inbox or Pipeline, you can only filter All or a single property:

    1 vote

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  19. When I receive a Vrbo inquiry, it shows in Inbox as a guest message, which is not linked to any lead (since no checkin/checkout dates are provided) - that's by design. I want the template picker in Inbox to display in this user case so that I can pick any templates and communicate with guests.

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  20. Because some property managers are not the OWNERS of the listing, it is misleading when we are working on managing and respond to guests but it’s the owner name that shows up and not the person managing or handling the account.

    Every message we send without Hostfully shows the owners name as though the message is coming from them - but it is NOT.
    The owners have asked why we aren’t getting the credit or using our name when responding to my guests and I told them your program doesn’t have that option.

    3 votes

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    under review  ·  0 comments  ·  Inbox  ·  Admin →
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