143 results found
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Identifying Vrbo Online and Offline Bookings in PMP Lead Modal or Calendar
I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.
Current Situation:
Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.
Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.
Feature Request:
As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…
21 votes -
Support more Booking.com amenities
Support more amenities for booking.com
27 votes -
Phone field mandatory on our Direct Booking site.
Make Phone field mandatory on our Direct Booking site.
24 votes -
Remove option "Preapprove with Hold" in PMP
Airbnb discontinue the functionality to preapprove with date blocking, Hostfully should remove the option to "preapprove with hold" to align with their system
4 votes -
Support Airbnb offline fees mapping
When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."
It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb
14 votes -
Emails when we get a Hostfully lead/inquiry
When I get a lead or inquiry through channels, I get an email notifying me. However, when I get a lead or inquiry for a direct booking with Hostfully, I don't get notified of this. How is that possible. Is there a way that we can get a text or email when we get a lead/inquiry for a direct booking with Hostfully?
6 votes -
Alerts for channel sync error
I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.
14 votes -
It appears the transit field is mapping to directions field in airbnb which is completely different scope between the 2 platforms.
I did and they said it was a platform issue. It’s grayed out and cannot be updated in Airbnb. I’ll just have to remove the info for now to get around it and try between the 2 systems to display best info to guests.
5 votes -
Rate multiplier incorrectly applying to all past and future Airbnb bookings
When we import Airbnb leads, the base rent is calculated so that base rent + rate multiplier equals the rent total from Airbnb.
True, we could apply this only to future leads, not past leads, but I don’t see why this would cause an issue to this PM since the total rent is the same.
It can be treated as a feature request, UV
2 votes -
Allow Co-host payment on Hostfully
Allow Co-host payments on Airbnb for being shown at Order Details
2 votes -
8 votes
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Custom Cancellation for VRBO
Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
38 votes -
Remove LEID from Hostfully account
Current Situation:
Currently, to remove a LEID from our account in Hostfully, property managers must contact Support. This process can be time-consuming and requires manual intervention, which can delay operations and lead to inefficiencies.
Requested Feature:
I propose that Hostfully implements a feature that allows users to directly remove LEIDs from their accounts within the platform. This functionality would empower users to manage their LEIDs independently, without the need to go through Support.
Benefits:
Streamlined Operations: Users can manage LEIDs quickly and efficiently, without waiting for Support.
Increased Autonomy: Provides users more control over their account settings, enhancing user satisfaction…
2 votes -
Support seasonal cancellation policies
VRBO has a new feature where you can have different cancellation policies for different times of the year. How to a use this feature with Hostfully. VRBO won't let me edit the cancellation policy. It would be great to have ability to create cancellation policies for different period.
5 votes -
Booking.com commission saved on lead level
Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.
6 votes -
VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
7 votes -
Sending notification to PM when the Booking.com connection went failed
When the connection between our platform and Booking.com fails, it can lead to disruptions in property availability, pricing, and booking management. This issue can result in lost reservations, inaccurate listings, and ultimately, a negative impact on revenue and customer satisfaction.
To mitigate these risks, it's essential to implement a notification system that alerts the Property Manager (PM) immediately when a connection failure occurs. By providing real-time updates, the PM can take swift action to troubleshoot and resolve the issue, ensuring that the property remains competitive and accessible to potential guests.
1 vote -
Support AIR_CONDITION_WINDOW for HVMB
Support more amenity mapping for Marriott AC
Currently, AC in Hostfully is mapped to AIR_CONDITION, which is translated into "Air Conditioning Central" on Marriott. (which all of their properties feature centralized air conditioning)
However, this may not be correct for all PMs, as they can also have other type of AC, like window or standalone AC, of mapping type AIRCONDITIONWINDOW.
In order to support this, Hostfully should have another mapping type to Marriott AIRCONDITIONWINDOW.
1 vote -
Extra hours field for late check-out in the booking flow
Ability for the guests to select amount of extra hours for their stay during the booking flow with an extra hours field
1 voteNote that the platform already provides a way to do this by using services can you can propose for purchase to guests during the check-out flow: see https://help.hostfully.com/en/articles/2899851-upselling-items-from-your-direct-website-checkout-flow
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Capture Guest physical address during booking process to add to profile
I want to be able to later report on what parts of the country guests are coming from so that I can then spend $ on ads in those areas. (this won’t work for Airbnb bookings)
4 votes
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