98 results found
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Import Airbnb reviews to Vrbo
We want to import Airbnb reviews to Vrbo. I spoke with the VRBO market manager and they said some platforms have that feature.
3 votesThis suggestion is actually against Airbnb's Terms of Service, so we will not be able to implement it, unless their policies change in the future. For now, we have to decline this. Thank you for suggesting.
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Condition for security deposits paid for triggers
Condition for security deposits paid for triggers
3 votesThis condition does not make sense. If you require a security deposit, then the Booking Confirmed condition will only be met when the SD is paid for.
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SMS - change sender number
When SMS is sent to guest, the sender number is Hostfully number. If there is any way Property Manager can change that to our phone number, it would be great
1 voteUnfortunately, the communication platform does not support this capability.
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Allow to modify Agency Commission while setting Pricing Periods.
Add a field to allow updating the agency commission while setting pricing periods.
6 votesThis is no longer relevant, as we' decommissioned Pricing Periods.
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Able to change the number of guests for Booking.com reservations
Able to change the number of guests for Booking.com reservations
1 voteUnfortunately, as of today, Booking.com does not provide an API to allow us to send # of guest alterations from the platform.
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Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
2 votesWe can not reproduce this problem.
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Sync button for all channels at once
Sync button for all channels at once
1 voteThis is not a feature we can provide because we are constrained by API call quotas from channel partners.
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More frequent sync with Booking.com
Make the sync with BDC more frequent. Currently, there is a 2 min sync frequency with Booking.com.
1 voteOur synchronization frequency is fine.
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Full use on the App
It would be great if i could access ALL features from the App. Having full access to all features on both the website and mobile app would provide greater flexibility and convenience, especially when you're on the go. Expanding functionality to include trigger adjustments, channel syncing, and template editing within the app could enhance productivity and ensure seamless management from any device.
1 voteWe will never provide the same feature set on the mobile app as what is available on the weball.
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Guest portal testing environment for property managers
I need to be able to view, test, edit, and access the guest portal as a property manager, to view the messages, and the various sections that my guests are viewing, so that I can adapt my messaging, or help them navigate those sections.
1 voteClosing this since we removed the guest portal, which will soon be replaced by the Guest Experience portal.
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Unification of Terms: Rental Conditions and Rental Agreement
Currently, the text used as the rental agreement (referred to as such in the triggers and templates section) is placed under the "Rental Conditions" section of the property settings. To enhance consistency and clarity across the platform, we suggest unifying the terminology.
Using "Rental Agreement" consistently throughout the platform will streamline navigation, improve searches, and create a more cohesive user experience.
1 voteRental Conditions is the general topic, which can contain multiple rental agreements.
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Sort scheduled messages by guest and show them in the inbox for that specific guest
sort scheduled messages by guest and show them in the inbox for that specific guest
1 voteThe next version of Scheduled Messages will allow users to search guests by name or email
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Use same email to be added to another pmp account and be able to see information on my pmp account.
I have a host account in hostfully but have another coallegue that wants me to collaborate with one of his listings. He also have hostfully and cant add me. I think is because we both have hostfully accounts but I need to be able to see his hostfully callendar at least bc i run his cleanings. It would be very helpful bc some hosts collaborate with each other and I need to see his bookings
1 votePlease use the Service Provider mobile app for this situation, this will allow you to see the PM's bookings.
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Template variable for Airbnb's Check in Option
I need the code to be stored both in the Airbnb instructions and in a variable in Hostfully. I don’t want to have to change it in both the Airbnb instructions and a separate variable whenever the code is updated.
1 voteAirbnb does not provide an API for this.
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Support Booking.com "Smart flex" type of reservation
Support Booking.com "Smart flex" type of reservation
1 voteI will close this ticket, as this is already tracked as a bug on our system and will be fixed/released next week.
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Extra service showing on Payment checkout flow
From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.
3 votesActually, the service is only added if you select it - so from a usability standpoint, it makes more sense to pre-select the "1" so that the guest actually adds 1 item when they select it. If it was "0", the "select" button would not work and require more clicks.
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Have ability to customize the confirmation page of pre-arrival/payment page.
I would like to be able to customize the confirmation page after guests completed the pre-arrival forms or completed the payments.
Because I don't want to ask the guests to create account at this point, I can send emails later to them to register if needed.
3 votesWe are removing the ask for guests to create a Hostfully account on the checkout page. Since that was the main reason for the request, we'll discard it for now.
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A monthly email survey sent to PMs to gather feedback and vote on new feature suggestions
I want to receive a monthly email survey from Hostfully to gather my feedback and vote on new feature suggestions.
1 voteGreat idea - this is called Uservoice.
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Offer other options for white labeling instead of just Cloudflare.
Cloudflare does not have Customer Service team that can be reached out, so it's difficult to check when there is any issue. 34SP is a great one you can consider.
1 voteThanks for submitting this idea.
Your statement is not accurate though. Cloudflare does provide a support channel for paid accounts. It does not for free accounts, which is understandable.
One more thing: Hostfully does not require users to use Cloudflare - it is rather a suggestion, because they provide SSL proxying capabilities for free. But Hostfully users are free to use any other service if they want to. Using Cloudflare is not a requirement.
So this makes this idea not really relevant, as there is not really anything we need to do on our side to implement other providers.
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Incorporate Airbnb reviews under DBS
incorporate both reviews to be synced. it would help your customers out tremendously!
2 votesAirbnb does not provide an API for reviews gathering.
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