62 results found
-
Support SMS two-way for Service Provider and Owner
It's supported for SMS two-way messaging and the SMS sent from Hostfully to the Service Provider's mobile device is all good. However, when the Service Provider replies to that SMS, we don't see it in the Hostfully Inbox or on our phone number because it only works for guests.
The ability to see replies from Cleaners in the Inbox would be helpful for team communication. We can see everything in one inbox.
2 votesThe communication platform we use for sending SMS forces us to use numbers that are registered number in a particular country and does not allow responses to be sent to these numbers. This is a spam prevention restriction, and the SMS protocol does not allow specifying a different "reply-to" number, like the email protocol does. So unfortunately, this feature request can not be entertained. We recommend using messages via the Hostfully inbox instead.
-
Rentals United booking details
When a booking comes via Rentals United, details do not reflect the actual booking source or correct price - default Hostfully calendar prices are inserted, requiring manual overwriting and potentially confusing the owner. Can you make the numbers and source sync accurately?
2 votes -
Use company's number for SMS
Phone # for SMS
2 votesUnfortunately, it is not possible to send an SMS on behalf of someone else (using someone else's number.
-
Have option to update listing descriptions and photo orders automatically
I want the listing descriptions and photo orders to be updated automatically on a daily basic so I can get more traffic.
1 vote -
URL link to share reviews
I just want a link I can use to direct folks who have stayed in the home but haven't actually booked it (friends and family) to leave a review of the home they stayed in.
1 voteAll review URLs are always associated with a booking. If you want to add reviews from friends and family, you can simply collect their review manually, and then go to the Property Settings page for the associated property, go to the Reviews tab, and paste the review you collected by clicking the Create New button.
-
Booking.com - only confirm booking when guest paid
So far I have had 4 reservations on booking.com. All 4 of them failed payment. I was only able to save 1 of the 4 by sending them a payment link for them to pay. the other 3 reservations never paid and blocked my calendar for their reservation dates until I was able to get them canceled the following day.
It'd be great if you can add a setting for the hosts to choose either they want to "increase the conversion rate". We only want to have booking confirmation once guest paid.
2 votesUnfortunately, this is not the way Booking.com functions and this is out of our control.
-
In Calendar booked days should be red (or crossed out) not green
To me 'green' means 'free'. I find it very confusing that a calendar has white 'available' dates and 'green booked dates'. It should be the other way around or the booked dates should be red or crossed out (like AirBnB), or this example. Orange in this case is even "in option" and red is booked.
1 voteThis is not a Hostfully calendar, you are confusing with another product. Closing this.
-
Be able to add the option to "unsubscribe" from the emails
Have an "unsubscribe" link on templates to send emails to past guests asking them to rebook
1 voteThis requirement is interesting but does not really apply here. Emails sent to guest from the platform are related to the booking process - booking confirmations, reminders to pay balances, etc and not marketing emails.
If you send marketing emails to your list, the CRM software you use typically provides options to include opting out options.
-
The time zone in the Inbox needs to be based on where the property is
In the Inbox, it is currently by design that the system displays the timezone of the person who is checking. The PM would like to request the Inbox to show the timezone based on the property's location.
1 voteIt does not make sense in the Inbox, to show the property timezone.
-
Improvement on auto-refund security deposit flow.
The automatic refund was not triggered due to multiple reasons: The transaction was created many days after the lead creation and the transaction was not a Stripe transaction.
So in case SD is collected days after booked/ created date, there is no transaction found to be refunded.
And for BDC payment, SD will not be auto refunded if payment is handled by BDC or even with payment processor integration if the payment is collected out of that point.
I think expanding the sear for transaction to refund would be much more helpful to improve this flow.
2 votesAt this point, the auto-refund feature only works with Stripe transactions, and we do not intend to have this changed at the moment.
-
Add a field for number of children to Property settings
I would like to have a separate field to set the number of children allowed to stay in my properties
2 votesWe can not support this feature request because channels do not support it - for example, the Airbnb API allows PMs to say that a listing is not suitable for children or infants, but does not allow specifying that some of the reserved spots can only be filled by children.
-
Have option to hide total prices in Booking widget
I want my guests to get a quote without seeing the total prices after selecting the dates in the Booking widget.
1 voteI do not think we'd ever want to support this feature.
-
Support syncing Property internal name from Main settings to Property name field in Vrbo.
In Vrbo, we have Property name field which is for internal use where you can tell your listings apart.
But somehow Hostfully overrides this field by Public name from Property Description and it's really hard for us to differentiate our listings.
If there is anyway to change that, it would be great. Thank you.
2 votesBy definition, the internal name is meant to be internal, and not to be synch'ed on channels.
-
1 vote
This specific amenity is provided by Airbnb, and only allow users to select / unselect. We do not control it. Please speak to Airbnb directly about it. Thanks.
-
Be able to hide the calendar in the direct booking site
Be able to hide the calendar from the direct booking site to be private. Have the guests check the availability by putting the dates on the search bar only.
1 voteThis can be applied with custom CSS as suggested by Keith :)
-
Have the ability to generate QR code for direct booking site
I want to be able to generate QR code for direct booking site from Hostfully so guests can scan and takes them direct to my booking site
1 voteWe decided to not provide this feature because there is already a pletora of free online generators out there - try https://www.qrcolor.com/ or any of the other ones.
-
Chat GPT integration
Integrate Chat GPT with the inbox
1 voteDeclining this because chatGPT integration is not a feature suggestion. We are planning to integrate AI in the platform in many different ways and our approach is featured-driven.
-
Have master-sub relationship supported on Turno
I would like to have master-subunits relationship works with Turno.
The current design on Turno is cleaner received the information on the checkout of the current booking and upcoming booking, which only works for the same property.
I want cleaner who does cleaning task of booking on subunit, to have the information of upcoming booking on its master unit.
1 voteWe do not have control of the features provided by Turno. Please contact Turno directly with your suggestions. Thank you.
-
Support sending text alongside photos to Airbnb guests
As a PM, for Airbnb, I would like to send text alongside photo attachment in PMP Inbox. As of now, they can’t go together, and only photo goes through to Airbnb.
10 votesThe Aribnb API does not support sending text as an attachment, they only support images. So what you can do is take a photo of the text you want to send and send the photo as an attachment.
-
Send RemoteLock PIN to Breezeway
Breezeway has the ability to send guests the electronic door pin via text, however, Hostfully isn't currently sending the PIN info to Breezeway.
Can the integration be updated to send the relevant reservation details INCLUDING pin?
2 votesPlease contact Breezeway to request this improvement, as they control their integration to the Hostfully platform.
- Don't see your idea?