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15 results found

  1. When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.

    14 votes

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    5 comments  ·  Inbox  ·  Admin →
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    Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.

  2. I want to select another sub-report used in the custom owner report.

    6 votes

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  3. We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages she will receive. consolidating all the booking reservations into only one message?

    2 votes

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  4. the logo with the line red. We just need like a property listing without a brand name and logo to share to other companies so they would contact us, I would appreciate if you can give me answer as soon as possible

    1 vote

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  5. Be able to edit the "Security deposit returned" option.

    1 vote

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  6. It would be nice if there was a drop down for payments received. Instead of only saying charge, maybe it should say Payment or Refund and an additional box that says "Payment Type" (Check/Check#, Credit Card, Other".

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  7. 1 vote

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  8. I want to apply short-term and long-term cleaning fee on Booking.com just like Airbnb does

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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    Would you please provide more information about this request? We do not find information about this capability in Airbnb, and would need to better understand the charging scheme you would like to apply to cleaning fees depending on the length of stay. Thanks.

  9. I would ideally like to change how we come up in a search. I.E. our listing doesn't come up unless a group of 6 or more is looking for a home

    2 votes

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  10. It would be better if the SMS triggers would be associated with cell phone instead of phone, Just in case If a customer puts their home phone in the phone field and cell phone in the cell phone field

    3 votes

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  11. iCal sync can keep the past reservations. While we use this feature since we use all apple products and for our owners.

    We manage several properties and all of our owners use iCal to view bookings or put blocks on for themselves. We also use this for the cleaning business we run. It allows us to have all of our rental cleanings and bookings in one spot, and allows our customers and clients to add dates themselves, taking the burden off of us. Our rental cleanings don't use Hostfully.

    We are just trying to keep all of our calendar items…

    5 votes

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    0 comments  ·  Calendar  ·  Admin →
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  12. When a client lead is in the system for dates that get booked by a different lead the original lead is not able to be edited at all. The system will not allow it to be saved since the dates have been booked. Regardless if lead is closed or open. this lead can not be edited / saved.
    Users should have the ability to change some information such as notes, name, change lead assignment etc and SAVE a lead regardless if the dates are reserved.
    This is a serious limitation in your platform and causing us a lot of issues…

    2 votes

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  13. I would like the ability to add a checklist to each guest. I currently use a checklist that I mark off for each guest, but it is in excel. I would love to be able to link a checklist to each guest so that I see it within Hostfully and I don't have to go outside of the software to utilize it. Is this possible, or is something like this available within Hostfully now?

    1 vote

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  14. The exported calendars links should show the unit name and not just "Booked > The Guest Name"

    When you have multiple exported calendars it's very confusing because you can't see which listing is which.

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  15. Receptionist service or integration with Virtual receptionists/booking agents

    9 votes

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