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How can we improve the property management platform?

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22 results found

  1. Keep responses to emails in the same thread.

    When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.

    18 votes
    5 comments  ·  Inbox  ·  Admin →
    How important is this to you?
    requires more information  ·  AdminSteph (CTO, Hostfully) responded

    Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.

  2. Back to back

    Add a back to back tab on the mobile app

    1 vote
    1 comment  ·  Mobile App  ·  Admin →
    How important is this to you?

  3. Having Integrations as 1 of the filters on Pipeline

    1 vote
    requires more information  ·  0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  4. Attesation Tax

    Show attestation information

    1 vote
    requires more information  ·  1 comment  ·  Property settings  ·  Admin →
    How important is this to you?

  5. Hold payments from vouchers for future guests

    Hold payments for vouchers that are paid in advance for guests

    2 votes
    requires more information  ·  1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  6. Customize field name in email notification when pre-arrival form is submitted

    Customize email notification when the pre-arrival form is submitted. i.e. change MAIL guest for MAIN guest

    1 vote
    0 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  7. Making links mobile friendly for Booking.com guests

    We currently have to resend links to most BDC guests as the current links to the pre arrival form and damage deposit don't work-especially when try from a mobile as the links are broken.

    5 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  8. Showing Agency details on all report types

    Recently, there's only generated Owner reports having Agency logo along with other agency details (see attachment). It would be nice if those information is showing on other reports.
    These report types don't have the Agency details on the generated ones:
    - Financial reports
    - Logistics and Job reports (in Logistics reports type)
    - Property reports

    1 vote
    requires more information  ·  0 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  9. Not translate guest names when translating messgaes

    Some of our guest names are in Dutch and when we translate the messages to English it also translates the names of our guests.

    1 vote
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  10. Receipt should display the amount paid and not the reservation total

    The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.

    8 votes
    requires more information  ·  0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  11. Be able to edit the "Security deposit returned" option.

    Be able to edit the "Security deposit returned" option.

    2 votes
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  12. We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages?

    We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages she will receive. consolidating all the booking reservations into only one message?

    2 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  13. Upload rental agreement PDF version

    1 vote
    requires more information  ·  0 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  14. Have option to exclude Agency logo from direct booking site

    the logo with the line red. We just need like a property listing without a brand name and logo to share to other companies so they would contact us, I would appreciate if you can give me answer as soon as possible

    1 vote
    0 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?

  15. Payment Information

    It would be nice if there was a drop down for payments received. Instead of only saying charge, maybe it should say Payment or Refund and an additional box that says "Payment Type" (Check/Check#, Credit Card, Other".

    3 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  16. Short-term and long-term cleaning fee on Booking.com

    I want to apply short-term and long-term cleaning fee on Booking.com just like Airbnb does

    1 vote
    0 comments  ·  Channels  ·  Admin →
    How important is this to you?
    requires more information  ·  AdminSteph (CTO, Hostfully) responded

    Would you please provide more information about this request? We do not find information about this capability in Airbnb, and would need to better understand the charging scheme you would like to apply to cleaning fees depending on the length of stay. Thanks.

  17. Customize website

    I would ideally like to change how we come up in a search. I.E. our listing doesn't come up unless a group of 6 or more is looking for a home

    2 votes
    requires more information  ·  0 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?

  18. Allow include the custom field from Guest Pre-Arrival Form

    I want to be able to have a custom field from the guest section of the field catalog and drop it into the report

    6 votes
    2 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  19. To have the ability to change some information and SAVE a lead regardless if the dates are already reserved or the lead status.

    When a client lead is in the system for dates that get booked by a different lead the original lead is not able to be edited at all. The system will not allow it to be saved since the dates have been booked. Regardless if lead is closed or open. this lead can not be edited / saved.
    Users should have the ability to change some information such as notes, name, change lead assignment etc and SAVE a lead regardless if the dates are reserved.
    This is a serious limitation in your platform and causing us a lot of issues…

    2 votes
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  20. Adding a customized checklist to each guest

    I would like the ability to add a checklist to each guest. I currently use a checklist that I mark off for each guest, but it is in excel. I would love to be able to link a checklist to each guest so that I see it within Hostfully and I don't have to go outside of the software to utilize it. Is this possible, or is something like this available within Hostfully now?

    1 vote
    requires more information  ·  1 comment  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?
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