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Property Management Platform - Web

Property Management Platform - Web

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  1. It would be super useful to have an at-a-glance view of all booked services. At present, it is very easy to miss a service, since service provide notifications do not work correctly.

    This could either be a calendar style view, or an addition to the logistics report.

    4 votes

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  2. For last minute bookings, we send out additional documentation to verify the guest. I would like to have this sent automatically upon booking by adding complex trigger to say Booking confirmed-> when booking starts within _____ days/hours.

    6 votes

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  3. Right now prospective guests are REALLY struggling to understand how much our properties cost. It's the number one question we get from people who are searching on our direct booking site.

    The problem is that there is no way to compare prices across properties other than drilling down into several property pages open in several tabs and entering dates and guest count info in each one.

    It would be much easier to enter the dates and guest count once in the main search and see the total displayed under each property's tile. It's nice that there's already the ability to…

    3 votes

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  4. Even though you can use custom data fields in the email body, it appears that you cannot use them i the subject line. This seems like an oversight.

    6 votes

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    1 comment  ·  Inbox  ·  Admin →
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  5. Allow you to set Booking Windows for different Channels - I.E. 3 Months for Airbnb - 6 Months for VRBO - Unlimited for Hostfully.

    This will allow users to drive traffic to their most preferred channel

    3 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  6. 8 votes

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  7. As a PM, I would like to be able to block dates on all the OTAs except the direct booking site.

    The ability to customize the availability on different channels should be possible.

    1 vote

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    This is a feature we have been planning to support for a while. We'll keep you posted as the analysis for it moves along.

  8. A category for hostfully guidebooks' marketplace needs to be added.

    Marketplace payment transactions would best be integrated individually with selected stripe accounts (rather than defaulting to the two scenarios below ) , because upsell services may be related to service providers or simply not associated with the property's financial accounting.

    Also reporting should include a feature for marketplace transactions.

    Does anyone have any best practices and tips on how to best price and collect payments for upsell services in the marketplace? How to track and reconcile these purchases across all booking platforms and multiple stripe accounts?

    • Scenario 1: Guests purchase…

    2 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  9. It's not supported yet to show the daily total for rent, fees, and taxes if there is no booking associated.
    It'd be great if we can view the total of rent, taxes, fees by running a report.

    1 vote

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  10. The ability in addition to discount codes to offer BOGOF type deals - Ie during X week of December by 3 night vacation and get 1 night free. So on and so forth.

    3 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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  11. As a PM, I would like to have Booking.com reservations that failed during a database update / outage on PMP to be imported to the system. As of now, it just failed, which resulted in no lead created, and resulted in doubled booking. I have to contact Hostfully support so that they manually import these failed bookings.

    4 votes

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    0 comments  ·  Channels  ·  Admin →
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  12. We use Zapier integration to pull all booking data. Everything comes through perfectly, however, "Order Order Fees" which pull all other fees are being listed all together and being pulled with text. That is to say, you cannot pull the data with ONLY the fees and also cannot have them broken out by fee. This is a bug challenge when dealing with dozens of properties and bookings. I have to parse that data manually.

    What would be ideal is is every fee is its own variable that can be pulled from the system.

    1 vote

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    received  ·  0 comments  ·  Other  ·  Admin →
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  13. Have a way to preview your property during the set up process without having to go "live" first. This would enable the manager to preview the look and feel for the end user and catch any mistakes, as well as offer the homeowner a chance to see the property before it goes "live" as well (in the case where a property is managed by a company or another person)

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. Currently, we can enter a specific date range, or expiration date. It would be nice to be able to have a discount code that is set to be valid a certain number of months from the previous check out date. E.g. After guest stay, the discount is sent and is valid one or two years from the date that it is sent.

    5 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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  15. Currently if a new channel is added, you have to delete a fee/tax and add it again as new to include the new chanel.

    We should be able to edit this information as we do with any other content.

    In addition, it would be nice to be able to apply globally fees/tax settings for new channels as they arise.

    As it is now, every new channel we have to delete and read a tax and fee on EVERY listing.

    29 votes

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  16. View all recent reviews in one report or place in hostfully. With multiple properties, it is too tedious to go through each property to read reviews. One report that displays all reviews would work great.

    21 votes

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  17. AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.

    I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.

    Currently there is no way to accurately reflect the AirBnB host payout amount in the…

    9 votes

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  18. Currently, when a guest sends a message via SMS, you can respond, but have to change the default to SMS from email. The default is always email for direct bookings. It would be nice to have the default be however the guest initiated conversing.

    3 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  19. As a PM I would like to have up to 500 characters to respond to a guest review so that I can be very detailed about my response. Right now, there's a limit of 255 characters.

    3 votes

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  20. Property size in Property Settings has not been supported via Airbnb API yet while it is pushed to BDC: https://prnt.sc/re3mFAHTYTQv; https://prnt.sc/ajZ-ZjbwZCp7

    2 votes

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