828 results found

1. Support Seasonal Vrbo Cancellation Policies

   For instance, let's say for most of the year you have a moderate cancellation policy, but for special events it could be stricter. Last year for Coachella people booked a year before, then at the last minute found a cheaper place because people start lowering their prices when they don't book. So they would cancel before the deadline and you would have to drastically lower your prices to rebook after you held the dates for them for a year.

   38 votes

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   received  ·  6 comments  ·  Channels  ·  Delete…  ·  Admin →
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2. Allow Rate Multiplier to Apply to All Fees

   Currently, the rate multiplier only applies to the nightly rent. I’d like the option for the multiplier to apply to all fees (such as cleaning, service, or management fees) to offset Airbnb's host service fee.

   32 votes

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   received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

3. Have Airbnb date-specific cancellation policies setup on Hostfully

   Airbnb offers the option of date-specific cancellation policies
   Details can be found here
   https://www.airbnb.ca/help/article/4049

   I would like to have this option/setup on Hostfully

   12 votes

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   received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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4. Native MCP (Model Context Protocol) Server for Hostfully

   As a property manager running 15+ properties, I’m increasingly using AI tools like Claude to automate operations, reporting, and owner communication. An MCP (Model Context Protocol) server would allow those AI tools to connect directly to Hostfully data — pulling live bookings, cleaning schedules, revenue figures, and owner info — without requiring custom API development.
   MCP is becoming the standard protocol for connecting AI assistants to business tools. With it, I could ask an AI assistant “which properties have checkouts this week with no cleaner assigned?” and get a live answer from Hostfully. Right now, that requires manual lookups or developer workarounds.
   Hostfully does connect with Zapier, but the available triggers and actions are limited — it doesn’t expose enough of the platform’s data to build meaningful AI-powered workflows. A native MCP server would change that. Hostfully’s API-first architecture makes this a natural next step, and even a read-only v1 covering bookings, properties, and jobs would be a significant differentiator — making the platform’s existing power accessible to every operator, not just those with a developer on staff.

   As a property manager running 15+ properties, I’m increasingly using AI tools like Claude to automate operations, reporting, and owner communication. An MCP (Model Context Protocol) server would allow those AI tools to connect directly to Hostfully data — pulling live bookings, cleaning schedules, revenue figures, and owner info — without requiring custom API development.
   MCP is becoming the standard protocol for connecting AI assistants to business tools. With it, I could ask an AI assistant “which properties have checkouts this week with no cleaner assigned?” and get a live answer from Hostfully. Right now, that requires manual lookups or… more

   5 votes

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   received  ·  1 comment  ·  API  ·  Delete…  ·  Admin →
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5. Support transaction-based webhooks

   If Hostfully could consider a balance update as something to trigger the BOOKING_UPDATED webhook.

   3 votes

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   received  ·  0 comments  ·  API  ·  Delete…  ·  Admin →
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6. Booking.com - support multiple rate plans and length of stay discounts

   Support multiple rate plans for Booking.com connection.

   We would like to set up a 60day cancellation policy for booking.com meaning that we can refund up to 60 days in advance ? It would be great to offer this along with a non refundable option if possible on booking.com.

   We also want to send the pricing rules at the bottom of the pricing tab to Booking.com

   •  

   48 votes

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   received  ·  7 comments  ·  Channels  ·  Delete…  ·  Admin →
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7. Booking.com "Unbookable" Notification

   There should be an alert to let you know that your listings has not correctly synced, or listed as "unbookable" on Booking.com

   1 vote

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   received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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8. Add granular update details to UPDATED_PROPERTY webhook payload

   Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.

   I would like the payload to include more granular details about the type of update, for example:

   • Pricing update

   • Photo update

   • Amenities update

   • General property details update

   • Pricing rule update, etc.

   This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven workflows.

   Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.

   I would like the payload to include more granular details about the type of update, for example:

   • Pricing update

   • Photo update

   • Amenities update

   • General property details update

   • Pricing rule update, etc.

   This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven… more

   5 votes

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   received  ·  1 comment  ·  API  ·  Delete…  ·  Admin →
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9. Add a channel-specific custom text field for cancellation policy explanations

   Currently, cancellation policy notes must be added in shared fields like descriptions or rental conditions. It would be very helpful to have a dedicated field where users can add explanatory cancellation policy text for specific channels only, especially Vrbo, without affecting content shown on Airbnb, direct booking site, or other channels.

   3 votes

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10. Support Airbnb Extended Cancellation policy in Hostfully

    There is a new feature on Airbnb, "Extended Cancellation Policy." It's not possible in Hostfully. However, when we set it up in Airbnb, it has been overridden by Hostfully's setup.

    2 votes

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11. A Hostfully App for owners

    An app for the owners to login and see their portal. Also a much more in depth portal, showing reviews, any issues that come up at the property, analytics, etc

    74 votes

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    received  ·  8 comments  ·  Owner Portal  ·  Delete…  ·  Admin →
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12. Support importing Booking.com automatic guest messages into Hostfully Inbox

    Enable synchronization of Booking.com automatic messages into the Hostfully Inbox, similar to how standard guest messages are handled.

    2 votes

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13. Allow automatic payments from Booking.com to enable ChargeAutomation

    At the moment, when using ChargeAutomation to collect payments for Booking.com reservations, it is required to change the API setting for Booking.com connection so PM can view the CC details and charge it actively. It would be helpful if Hostfully can support automatic payments for ChargeAutomation with BDC (also for Vrbo and direct bookings).

    3 votes

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    received  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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14. channel cottage.com

    be able to map proeprties with channel cottage.com

    1 vote

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15. Different photo sets per OTA

    I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).

    1 vote

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16. Improve Airbnb Guest Trust for Pre-Arrival Forms and Rental agreement

    Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.

    It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.

    1 vote

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17. Integrate with Agoda

    Integrate with Agoda

    10 votes

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    received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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18. Repeat guest trigger condition

    When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.

    50 votes

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    received  ·  5 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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19. Improve Booking.com Payment & Security Deposit Transparency for Merchant-of-Record PMs

    PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

    Current pain points:

    PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
    Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
    Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
    This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

    Suggested improvements:

    Add clearer wording/warnings in payment settings explaining what does vs does not apply to Booking.com reservations
    Better explain merchant-of-record workflows and payment timing expectations
    Improve visibility/disclosure of security deposit charges for Booking.com guests
    Reduce guest confusion and Stripe/payment disputes caused by unclear charge presentation.

    PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

    Current pain points:

    PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
    Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
    Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
    This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

    … more

    1 vote

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20. Able to add multiple Stripe accounts for a property

    Able to add multiple Stripe accounts for a property

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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