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706 results found

  1. Make owner stays distinct from owner blocks to support reservation scheduled tasks (cleanings, communication)

    Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    75 votes

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    received  ·  18 comments  ·  Owner Portal  ·  Admin →
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  2. Generate invoices for guests

    would be nice if the team could develop a routing to generate a pdf receipt for guest

    74 votes

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    received  ·  13 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  3. Ability to Blacklist email addresses to prevent re-booking of problem guests

    Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.

    There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.

    What is needed is a system where you can flag…

    51 votes

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    received  ·  2 comments  ·  Direct Booking Site  ·  Admin →
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  4. Guest review report

    per property - per channels

    48 votes

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    received  ·  5 comments  ·  Reviews  ·  Admin →
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  5. Xero integration

    Integrate with Xero Accounting (particularly popular in Australia)

    44 votes

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    received  ·  4 comments  ·  Integrations  ·  Admin →
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  6. Phone field mandatory on our Direct Booking site.

    Make Phone field mandatory on our Direct Booking site.

    43 votes

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    received  ·  6 comments  ·  Direct Booking Site  ·  Admin →
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  7. Automatically charge of Stripe balance payments (second payment) for US guests on Vrbo

    42 votes

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    received  ·  3 comments  ·  Payments  ·  Admin →
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  8. Allow public response to reviews on direct website

    In order to help clarify negative reviews, it would be good to be able to make a public reply.

    41 votes

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    received  ·  6 comments  ·  Reviews  ·  Admin →
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  9. Discount codes for a specific number of nights

    I'd like to see the ability to create discount codes that are only valid for reservations of a specific number of nights. So if we wanted to offer a special of a "3rd night free", we could create a discount code that could do this.

    40 votes

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    7 comments  ·  Discount Codes  ·  Admin →
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  10. Add Furnished Finders as a Channel

    We've gotten requests from home owners to list their place on Furnished Finders for mid-term housing needs. Can you add this as an integration?

    39 votes

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    received  ·  3 comments  ·  Integrations  ·  Admin →
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  11. Property report with more fields to export property data

    More fields in Property reports to export data such as property information (address/ long-lat), listing content (description, note, public name, rules ...), property setup (property type, bedrooms - bed type, guests, rate, fees ....).

    It would be much more helpful if we can export it from UI as we have multiple properties and this kind of report can help us with an overview of properties setup and we can figure what we have to fix.

    38 votes

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    received  ·  2 comments  ·  Reports and Analytics  ·  Admin →
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  12. Fully support Airbnb photo tours with all room types

    AIrbnb now has PHOTO TOUR.

    In Hostfully it appears to map from "Where you will Sleep" in a photo.
    Which is very confusing as it's no longer just where you will sleep. (hence why I wasn't using it).
    It is now a way to setup the Photo Tour.
    If you set it up directly on Airbnb, the next sync will override it and it will be undone.
    Every ROOM must have a photo tagged to it before Airbnb will show the actual Photo Tour.
    Can you update the description to show Photo Tour Mapping not where you will sleep and…

    36 votes

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    received  ·  8 comments  ·  Property settings  ·  Admin →
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  13. Booking.com - support multiple rate plans and length of stay discounts

    Support multiple rate plans for Booking.com connection.

    We would like to set up a 60day cancellation policy for booking.com meaning that we can refund up to 60 days in advance ? It would be great to offer this along with a non refundable option if possible on booking.com.

    We also want to send the pricing rules at the bottom of the pricing tab to Booking.com

    35 votes

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    received  ·  7 comments  ·  Channels  ·  Admin →
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  14. Automatic retrying of failed messages whenever possible

    Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    34 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  15. Set parameters on Discount Code

    It would be really helpful to be able to select a timeframe for the discount - ie. Stay 7 nights and receive % discount.

    Also to be able to apply the discount to particular houses as not all our property owners like to offer discounts

    33 votes

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    5 comments  ·  Discount Codes  ·  Admin →
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  16. Configure agency split per owner per property

    As a VRM I would like to have a different agency/owner split per property per owner. Right now, the same agency/owner split applies to all properties that belong to a single owner. Instead, I would like to have different splits per property per owner.

    32 votes

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    received  ·  2 comments  ·  Property settings  ·  Admin →
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  17. All all TIME variables to have option for AM/PM vs. Military time

    I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    32 votes

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    2 comments  ·  Templates and Triggers  ·  Admin →
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  18. Set a complex trigger for "X" time after booking confirmation

    Set a complex trigger for "X" time after booking confirmation

    30 votes

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    received  ·  4 comments  ·  Templates and Triggers  ·  Admin →
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  19. Make more variables work for trigger "New Message in Inbox"

    As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    30 votes

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    received  ·  5 comments  ·  Templates and Triggers  ·  Admin →
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  20. Extended credit-card holds for security deposits

    Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.

    30 votes

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    received  ·  10 comments  ·  Payments  ·  Admin →
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