20 results found
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Alert when existing email is updated automatically
When there's an existing role (owner / guest / service provider) and they accidentally or not try to create a new PM account, the system should not change an existing role's email automatically (+xxx), or at least should notify the role / associating PM about such change.
1 voteThis will be changed shortly and emails will no longer be updated.
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Translate feature for listing descriptions
Automatically translate feature for Hostfully => Property Settings => Description
1 vote -
Stop sending cancellation notice email when the subscription failed to renew the 1st time
I received multiple emails when my account failed to renew the 1st time.
As a former Customer Service manager, It's also unnecessary to mention closing the account if not paid in the initial email. It's insulting to your customers. It's a once a year payment, so it's likely that a card used last year is no longer valid.1 voteThank you, we are revising our suspension flow process this quarter.
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Support on sending SMS to Philippines number so MFA can work with SMS option
We're in Philippines but SMS messaging does not work for Philippines number so we can only use the Email option for MFA.
2 votes -
Add Request to Book for Booking.com
Right now only instant book is available. PMs would like to use a booking request flow instead.
21 votes -
Remove the "Sign Up For A Free Hostfully Account Here" from the direct reservation confirmation
big issue with the guests because whenever they make a direct reservation, the confirmation shows in big letters "Sign Up For A Free Hostfully Account Here".
This confuses the guests and they have to clarify each time they don't actually need to register for any account since they are only booking a reservation.30 votes -
Support listing type "entire home" for property type "boutique hotel" on Airbnb
At the moment, if property type is "boutique hotel", the available listing types are "private room" and "shared room". I want to choose listing type "entire home", so that it's displayed as an entire place, rather than a room on Airbnb. We don't want guests to think it's only a room. It's the entire hotel.
2 votes -
Support cancellation policy at property level for Booking.com.
The issue is new property on Booking.com requires no prepayment and full refund policy until they clarify the listing so changing it from Channel level will affect all other listings. Really inconvenient.
14 votes -
Billing information
As a paying customer I need to have the information about my subscription charges, I need to understand when is the subscription expiring, what is my balance and how much extra I am paying for adding the properties. By not having a transparent information and not having access to it, I don't have trust to the platform, it is difficult to plan and budget my expenses. It benefits both users and platform to have transparency and
honesty. This is critical information that should be easily accessible to the users9 votes -
Pet Fee per pet for Channels (not Direct Bookings)
Be able to charge per pet on the other channels
28 votesThis is included in our new property settings pages coming out this quarter!
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Make your site accessible
The grey small font is so hard to read! I need to have my browser on 150% zoom to see it!!
2 votesWe are adjusting the font as we revamp pages. You'll see easier to read font on pages like the inbox, property list, dashboard and pipeline. We'll keep doing this on each new page we work on!
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Have ability to delete local recommendations in property settings
I would like to be able to delete local recommendations I created in property settings page as there might be duplicate or incorrect items created
1 voteWe are removing this feature in May when we remove the current guest portal
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PMP support for multiple languages
My default language is English but I would like to change to Spanish! be able to modify PMP language
8 votesThis request is under development.
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2 votes
Thanks, we are fixing this as we redo pages. On future pages, you'll see a nice new breadcrumbs menu that will make navigation much easier.
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Promo Code vs. Discount Code
Please change the name to help all owners! Discount code gives guests the idea that they should get a discount no matter what. Promo code gives guests the idea that there must be a promotion going on and they either qualify for it or not based on being a previous guest, time of year, special event, etc. They also are more understanding if there isn't a code available. Please vote! :)
9 votes -
Account Status reflecting what you paid and when your bill is next due
Would be great if the Account Status reflects what we paid for and the date we paid it as well as when our next bill is due. The way it's set up now I can see it moving up and down and that we paid for it annually but it doesn't tell me any of that information.
9 votes -
Notification for failed trigger
Notification for failed trigger so PM can resend or check what is missing
93 votes -
Billing process
When customers update billing information, it would be great if there is an amount that shows them how much they are going to be billed.
4 votes -
Run a job report for cleaner
I would like to run a cleaning report to see how many jobs were done in a period of time. Currently I have manually count the number of jobs on the calendar to see how many jobs have been done. This leaves a large margin for error.
23 votes -
Allow for unlimited number of pricing rules
Currently there are a fixed number of pricing rules. 1 increase and 2 decrease. I would like the ability to add more rules.
72 votes
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