Settings and activity
305 results found
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5 votes
Keith
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2 votes
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9 votes
An error occurred while saving the comment Keith
commented
i don't want this.. I may be deactivating a listing from a channel for various reasons but need to uphold the existing bookings and deal with them.
I'm not sure this makes sense in most cases. safer is to just manually delete the bookings that are left behind, no?
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16 votesKeith
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41 votesKeith
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10 votesKeith
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2 votes
An error occurred while saving the comment Keith
commented
can't you do this with your custom html header/footer area.. maybe this is only available for whitelabeled, but this is where we have a menu that hosts use to go wherevr they need.
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4 votesKeith
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22 votes
An error occurred while saving the comment Keith
commented
while it's not exactly the same, why not collect 1% at reservation.. the lost stripe fees will be minimal vs the lost time and money from having to deal with collections or no-pays.
Keith
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26 votesKeith
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An error occurred while saving the comment Keith
commented
YES.. and even now the "re-book" function is broken and we have to manually copy all the guest info to a new booking ourselves.
This is basic returning customer functionality that absolutely should work
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47 votesKeith
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18 votesKeith
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7 votes
An error occurred while saving the comment Keith
commented
Agree, this is important. should work like airbnb.
owners can then unblock dates as available.Keith
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6 votesKeith
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7 votes
An error occurred while saving the comment Keith
commented
I'm unaware of any platforms that support this feature even.
I can see how this would be useful, but seems like a very edge case.I think more useful is cleaning fees based on number of guests. but even that's a tough one.. it's the number of beds used that matters. 5 guests might use 5 beds, but 6 guests might only use 3.
But even still I don't know of any channels that support this? -
5 votes
An error occurred while saving the comment Keith
commented
You shouldn't let them in the house if they haven't paid.. There is NO recourse if you allow a guest to stay without payment.
don't do this.We don't send check-in instructions (or create door codes) unless we have payment.
I've added a trigger to notify agency if a booking is unpaid <4 days before checkin.
We then reach out to the guest and if they don't pay they don't get in.
Some pay at the door, others we just have their booking cancelled. -
67 votes
An error occurred while saving the comment Keith
commented
Most critical is that for longer stays, (several months) guests should be able to pay a month at a time .
An error occurred while saving the comment Keith
commented
For stays longer than 30 days or would be ideal if it worked similar to Airbnb.
They collect 1 month at a time which is typical of a long term stat/lease
People booking 120 day stays often can't afford to pay the whole thing
There does need to be a different payment threshold setup for intermediate length stays vs short term stays
An error occurred while saving the comment Keith
commented
What might work here is to just allow "partial" payments at any time.
Anyone can use the payment link to pay whatever portion they're responsible for.?
Keith
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8 votesKeith
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An error occurred while saving the comment Keith
commented
I want to go further with these.
for example.. if a guest needs to take the trash out, I'd like to remind them the night before... but only if the trash day is during their stay or on their checkout date.
I'd also like to remind people of street cleaning or other things that might get them a ticket. (street sweeping the first and third monday of the month, as an example)
no need to remind people of wednesday trash if they're only staying on the weekend.
so along with seasonal / date based messaging, there should be day of week, day of month, etc.
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20 votesKeith
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37 votesKeith
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it seems easy enough to add a "lenght of stay" range in the "taxes and fees" creation.
Some municipalities it's even more complex. there are some taxes/fees for 14 days others for up to 30, others for HOA fees that only apply to stays less than 6 months, etc...
To make things more complex there are some fees that CANNOT be passed to guests but need to be accounted for in the host revenue report
(example, Berkeley, California has an additional 2% STR fee that hosts have to pay but CANNOT pass on to guests), but it needs to be presented as a fee in the owner statements.