71 results found
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6 votes
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Refunds showing in reports
I want to pull the refund amount after a reservation is canceled in the booking report.
6 votesRefunds do show in your reports for bookings that have been made via your default payment service provider. But indeed, they don't show for Airbnb bookings for instance.
We are soon offering a new feature: Order Adjustments and manual transactions.
This will allow you to manually add a refund that happened in an Airbnb booking for instance.
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Publishing multi-unit properties on Google, Trivago, Expedia
So I currently also manage a hotel. So the multi unit feature is a potential fit.
The current platform I use (cloudbeds) has a feature that allows me to advertise on metasearch on platforms like Google, Expedia, etc where people can see the actual pricing when they search and I can show up as an ad
5 votesThe platform currently supports multi-unit property publishing on Airbnb, Booking.com and direct. We are planning to allow multi-unit property publishing next on Vrbo, then Google, HVMI. The other channels (Expedia, Trivago etc) should follow shortly after.
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Show and filter website source of booking widget in Dashboard/Pipeline page
My booking widget is attached to different websites. I want to know which website the booking has come from (where the booking calendar widget is) so I can provide different commission rates to different websites.
At the moment, the website source is only visible when leads arrive to dashboard page, it's hard for us to check how many bookings are there.
5 votes -
Cancelation rate report
We want to be able to track the cancelation rate on a monthly basis.
5 votes -
Pre-arrival form settings
In Pre-arrival form, I only need the information of main guest including guest name, age and email, not other additional guests. Imagine a villa with 10 guests, it will upset certainly the leader to fill the form for 10 guests, collect all names, emails, ages, etc
However, when unchecking the fields First name, Last name, Age, Email under 'Additional guest information' section makes the fields for Main guest (first name, last name, age, email) hidden as well so we have to add the custom questions.
4 votesThank you for your feedback. We will fix this in an upcoming release.
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Allow for VRBO payments or show VRBO in the payment link for second payment
A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.4 votesWe will soon provide support for Vrbo Payments.
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Make reporting more mobile friendly
Be able to create and edit the columns in the report from a mobile device like an iPad.
4 votes -
Embed travel insurance option onto checkout flow
Embed travel insurance option onto checkout flow.
4 votes -
Allow property settings mobile edit
On mobile app, it doesn't appear you can alter the "only check in on" days like you can on desktop. It would be good to have this possibility like under the property page, main settings.
3 votes -
Implement Booking.com Reviews Management for your properties
With BDC guest review management you can:
- Retrieve all reviews for a specific property
- Retrieve new reviews (from a specific date)
- Filter reviews with no response yet
- Retrieve specific review with all category scores
- Reply to guest reviews
- Retrieve reviews at a group level (e.g. multiple properties’ scores on the same page)
- Filter guest reviews based on Booking.com reservation ID
- Retrieve aggregated property review score
- Retrieve aggregated scores per category (e.g. ‘value for money’ category score)
3 votes -
Allow multiple logins on mobile app
Some Hostfully users manage multiple Hostfully accounts. It would be helpful for them to be able to use the mobile device for the different accounts they manage. Would it be possible to switch users/logins on the mobile app for easier access and notifications for the multiple account users?
3 votes -
Ability to turn off system template "Notifying owner of a new booking"
Ability to turn ff system template "Notifying owner of a new booking" from the messages sent to property owners
3 votesThis will soon be improved in the v3 version of the page.
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3 votes
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Webhook for PINCODE_UPDATED
To have event PINCODEUPDATED for webhook, at the moment, there are only PINCODECREATED
PINCODE_DELETED3 votes -
Not selecting jacuzzi amenity when importing a listing with bathtub from Airbnb
Currently, both Bathtub and Jacuzzi in Hostfully are mapped with Bathtub on Airbnb (since Airbnb doesn't have Jacuzzi on their UI). Thus, if we import a listing with bathtub from Airbnb to Hostfully, both amenities will be checked in Hostfully.
I want only bathtub amenity to be checked. Bathtub isn't the same as jacuzzi. Jacuzzi is a unit with the jet & bathtub is only a unit for bath only.
3 votesThank you for reporting this, A fix has been scheduled.
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3 votes
This is a change we have planned for 2024, which is the ability to switch between different account types.
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Vrbo calendar should be open to book for tonight
When connected to Hostfully, Vrbo does not do same-day bookings.
But we noticed we can book properties for tonight in Vrbo, so this looks more like a limitation when channels are mapped.2 votes -
On property main settings, change the name from Internal Thumbnail to remove "internal"
It is misleading to have it titled "internal" because it does show up in several guest facing areas.
2 votes -
Move the system templates to the right categories.
It’s confusing to see agency messages are listed under Guest messages, etc. Please sort the system templates to appear within the correct categories.
2 votes
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