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  1. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.

    38 votes

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    5 comments  ·  Payments  ·  Admin →
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    Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:

    • if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
    • if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.

    So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.

  2. We've gotten requests from home owners to list their place on Furnished Finders for mid-term housing needs. Can you add this as an integration?

    31 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  3. I'd like to see the ability to create discount codes that are only valid for reservations of a specific number of nights. So if we wanted to offer a special of a "3rd night free", we could create a discount code that could do this.

    28 votes

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  4. Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

    28 votes

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  5. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    27 votes

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  6. Currently if a new channel is added, you have to delete a fee/tax and add it again as new to include the new chanel.

    We should be able to edit this information as we do with any other content.

    In addition, it would be nice to be able to apply globally fees/tax settings for new channels as they arise.

    As it is now, every new channel we have to delete and read a tax and fee on EVERY listing.

    27 votes

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  7. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    25 votes

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  8. Integrate with Xero Accounting (particularly popular in Australia)

    23 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  9. I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    23 votes

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  10. It would be really helpful to be able to select a timeframe for the discount - ie. Stay 7 nights and receive % discount.

    Also to be able to apply the discount to particular houses as not all our property owners like to offer discounts

    23 votes

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  11. It would be great to create a Mid-stay clean that could be done easily by adding the time-specific trigger for job creation.

    in our example, we offer a mid-stay clean for guests who stay more than 7 days.

    22 votes

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  12. When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.

    And it would be so much faster and easier, less opportunities for mistakes.

    21 votes

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    received  ·  4 comments  ·  Calendar  ·  Admin →
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  13. Putting the 2 forms together provides a smooth low friction method to acquire all guest information and a signed agreement all on one page. The page should also allow guests to change the number of guests and update them back to channels as a change. We occasionally see guests book as one guest as a mistake or avoiding fees; however, once they understand the requirement, they correct the number.

    A Pre-Arrival/Agreement Page (Guest Agreement) would require pertinent information(Names, Ages, ID, Acceptance, signature). The form could also have a "Required after X hours" trigger to alert the guest and agent that…

    18 votes

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  14. Currently you can only post expenses to the owners net pay calculations. However, I have expenses that need to come out of the gross before the PM % and Owner % are calculated. It would be nice to have the option to apply the expense to the Gross, PM%, or Owner%.

    ALSO, currently the fees for Airbnb are NOT BEING CALCULATED in the reporting features! This is huge cost to my business because without that fee coming out of the gross income amount, I as the PM am being stuck with the expense! And there is no way to see…

    18 votes

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  15. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    17 votes

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  16. We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.

    17 votes

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  17. View all recent reviews in one report or place in hostfully. With multiple properties, it is too tedious to go through each property to read reviews. One report that displays all reviews would work great.

    17 votes

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  18. I need the trigger condition of "if the rental agreement is NOT signed" to resend it, in the case where the booking is outside of the direct booking site (otherwise, the rental agreement has to be signed before proceeding to book).

    16 votes

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  19. I want the messages from PMP to Airbnb guests to look like they are coming from my company, not from the owner account.
    At the moment, messages sent from PMP are always shown as they're from Airbnb owner account,.

    16 votes

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    received  ·  2 comments  ·  Channels  ·  Admin →
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  20. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    16 votes

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