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  1. Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables…

    38 votes

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    received  ·  5 comments  ·  Inbox  ·  Admin →
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  2. Sometimes Cleaner 1 is not available to clean Unit A. When I look at Unit A's calendar for "June", I want to be able to assign some of the cleans to Cleaner 1 and some assigned to Cleaner 2. I don't believe this is possible.

    33 votes

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  3. I'd like to receive all financial updates on Airbnb bookings from the Airbnb Resolutions Center on the order in Hostfully so financials can be in synch for bookings and reporting.

    Problem Statement:

    Right now, if a guest is refunded or funds are collected from a guest using the Airbnb resolution center, then Hostfully does not receive that information for updating bookings and therefore Reporting. This causes a gap in reporting and makes it hard to reconcile.

    27 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  4. Several of my clients/owners have requested better reporting functionality. They want to be able to dynamically view all their bookings and reservations through the Owners Portal and have the ability to manipulate the data e.g. filter by dates, channels etc. Graphs would be nice and the ability to export any date sets themselves. Basically the Analytics feature but for owners.

    27 votes

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  5. Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

    24 votes

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  6. It would be great to create a Mid-stay clean that could be done easily by adding the time-specific trigger for job creation.

    in our example, we offer a mid-stay clean for guests who stay more than 7 days.

    19 votes

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  7. Have a status drop down choice added in the Pipeline to filter guest with payments due and guests that have not submitted their Pre-Arrival Form

    19 votes

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  8. We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.

    Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.

    For example:

    Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.

    The lodging is capable of housing six, but…

    17 votes

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    3 comments  ·  Calendar  ·  Admin →
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  9. Have an easy dashboard showing KPI figures for month/week - see photo from a competitor PMS

    17 votes

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  10. It would be really helpful to be able to select a timeframe for the discount - ie. Stay 7 nights and receive % discount.

    Also to be able to apply the discount to particular houses as not all our property owners like to offer discounts

    16 votes

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  11. When setting up code, have an option for days of the week all is the default. Have an option for x nights = lowest night free.

    These are the most shared ads I see on the internet, and I get from properties.

    Book X nights mid-week and get a free night or an % discount
    Book mid-week and get X % off

    16 votes

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  12. Currently you can only post expenses to the owners net pay calculations. However, I have expenses that need to come out of the gross before the PM % and Owner % are calculated. It would be nice to have the option to apply the expense to the Gross, PM%, or Owner%.

    ALSO, currently the fees for Airbnb are NOT BEING CALCULATED in the reporting features! This is huge cost to my business because without that fee coming out of the gross income amount, I as the PM am being stuck with the expense! And there is no way to see…

    16 votes

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  13. triggers before a block to send owner the check in info
    trigger before or after an owner block to create a cleaning job
    trigger before or after an owner block to create a maintenance job

    15 votes

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  14. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    14 votes

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  15. It would be great to have "Activity" or "History" data on individual reservations to see when a reservation was updated & who updated it.

    (i.e. a guest requests to extend their reservation for 2 weeks. We go into Hostfully & change the check out date.)

    Currently, there is no history or activity showing when changes were made to that reservation. With multiple people working in reservations, it would be great to have that data for our billing department to follow up and ensure the billing is updated, etc.

    14 votes

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    2 comments  ·  Other  ·  Admin →
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  16. Putting the 2 forms together provides a smooth low friction method to acquire all guest information and a signed agreement all on one page. The page should also allow guests to change the number of guests and update them back to channels as a change. We occasionally see guests book as one guest as a mistake or avoiding fees; however, once they understand the requirement, they correct the number.

    A Pre-Arrival/Agreement Page (Guest Agreement) would require pertinent information(Names, Ages, ID, Acceptance, signature). The form could also have a "Required after X hours" trigger to alert the guest and agent that…

    14 votes

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  17. We should have the ability to Schedule Deposit payments, Refunds and credit card holds are an essential part of our practice. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.

    13 votes

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    0 comments  ·  Payments  ·  Admin →
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  18. We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.

    13 votes

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  19. Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.

    13 votes

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  20. Currently if a new channel is added, you have to delete a fee/tax and add it again as new to include the new chanel.

    We should be able to edit this information as we do with any other content.

    In addition, it would be nice to be able to apply globally fees/tax settings for new channels as they arise.

    As it is now, every new channel we have to delete and read a tax and fee on EVERY listing.

    13 votes

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