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How can we improve the property management platform?

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754 results found

  1. Generate invoices for guests

    would be nice if the team could develop a routing to generate a pdf receipt for guest

    70 votes
    received  ·  12 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  2. Ability to Blacklist email addresses to prevent re-booking of problem guests

    Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.

    There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.

    What is needed is a system where you can flag…

    47 votes
    received  ·  0 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?

  3. Guest review report

    per property - per channels

    46 votes
    received  ·  4 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  4. Xero integration

    Integrate with Xero Accounting (particularly popular in Australia)

    44 votes
    received  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Phone field mandatory on our Direct Booking site.

    Make Phone field mandatory on our Direct Booking site.

    43 votes
    received  ·  6 comments  ·  Channels  ·  Admin →
    How important is this to you?

  6. Make owner stays distinct from owner blocks

    Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    42 votes
    received  ·  3 comments  ·  Owner Portal  ·  Admin →
    How important is this to you?

  7. Allow public response to reviews on direct website

    In order to help clarify negative reviews, it would be good to be able to make a public reply.

    41 votes
    received  ·  6 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  8. Discount codes for a specific number of nights

    I'd like to see the ability to create discount codes that are only valid for reservations of a specific number of nights. So if we wanted to offer a special of a "3rd night free", we could create a discount code that could do this.

    40 votes
    7 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?

  9. Add Furnished Finders as a Channel

    We've gotten requests from home owners to list their place on Furnished Finders for mid-term housing needs. Can you add this as an integration?

    39 votes
    received  ·  3 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. Automatically charge of Stripe balance payments (second payment) for US guests on Vrbo

    38 votes
    received  ·  2 comments  ·  Payments  ·  Admin →
    How important is this to you?

  11. Property report with more fields to export property data

    More fields in Property reports to export data such as property information (address/ long-lat), listing content (description, note, public name, rules ...), property setup (property type, bedrooms - bed type, guests, rate, fees ....).

    It would be much more helpful if we can export it from UI as we have multiple properties and this kind of report can help us with an overview of properties setup and we can figure what we have to fix.

    38 votes
    received  ·  2 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  12. Automatic retrying of failed messages whenever possible

    Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    34 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  13. Set parameters on Discount Code

    It would be really helpful to be able to select a timeframe for the discount - ie. Stay 7 nights and receive % discount.

    Also to be able to apply the discount to particular houses as not all our property owners like to offer discounts

    33 votes
    5 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?

  14. Configure agency split per owner per property

    As a VRM I would like to have a different agency/owner split per property per owner. Right now, the same agency/owner split applies to all properties that belong to a single owner. Instead, I would like to have different splits per property per owner.

    32 votes
    received  ·  2 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  15. All all TIME variables to have option for AM/PM vs. Military time

    I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    32 votes
    2 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  16. Set a complex trigger for "X" time after booking confirmation

    Set a complex trigger for "X" time after booking confirmation

    30 votes
    received  ·  4 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  17. Make more variables work for trigger "New Message in Inbox"

    As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    30 votes
    received  ·  5 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  18. Extended credit-card holds for security deposits

    Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.

    30 votes
    received  ·  10 comments  ·  Payments  ·  Admin →
    How important is this to you?

  19. Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all

    Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    28 votes
    received  ·  2 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  20. Make Rate Multiplier available at Property Level

    I would like to be able to adjust the pricing on a booking channel for each property. So, on Airbnb, property A gets -10% property B gets 0%
    And on hostfully, property A gets 0% and property B gets +10%

    Right now, the rate multiplier is only available at the channel level.

    28 votes
    received  ·  3 comments  ·  Channels  ·  Admin →
    How important is this to you?
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