742 results found
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Generate invoices for guests
would be nice if the team could develop a routing to generate a pdf receipt for guest
69 votes -
Ability to Blacklist email addresses to prevent re-booking of problem guests
Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.
There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.
What is needed is a system where you can flag…
45 votes -
Guest review report
per property - per channels
44 votes -
Xero integration
Integrate with Xero Accounting (particularly popular in Australia)
44 votes -
Phone field mandatory on our Direct Booking site.
Make Phone field mandatory on our Direct Booking site.
41 votes -
Make owner stays distinct from owner blocks
Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.
41 votes -
Allow public response to reviews on direct website
In order to help clarify negative reviews, it would be good to be able to make a public reply.
41 votes -
Discount codes for a specific number of nights
I'd like to see the ability to create discount codes that are only valid for reservations of a specific number of nights. So if we wanted to offer a special of a "3rd night free", we could create a discount code that could do this.
40 votes -
Add Furnished Finders as a Channel
We've gotten requests from home owners to list their place on Furnished Finders for mid-term housing needs. Can you add this as an integration?
39 votes -
38 votes
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Property report with more fields to export property data
More fields in Property reports to export data such as property information (address/ long-lat), listing content (description, note, public name, rules ...), property setup (property type, bedrooms - bed type, guests, rate, fees ....).
It would be much more helpful if we can export it from UI as we have multiple properties and this kind of report can help us with an overview of properties setup and we can figure what we have to fix.
38 votes -
Automatic retrying of failed messages whenever possible
Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.
34 votes -
Set parameters on Discount Code
It would be really helpful to be able to select a timeframe for the discount - ie. Stay 7 nights and receive % discount.
Also to be able to apply the discount to particular houses as not all our property owners like to offer discounts33 votes -
Configure agency split per owner per property
As a VRM I would like to have a different agency/owner split per property per owner. Right now, the same agency/owner split applies to all properties that belong to a single owner. Instead, I would like to have different splits per property per owner.
32 votes -
All all TIME variables to have option for AM/PM vs. Military time
I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
Normal time is 11:00am but we do allow for later at times.
When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
If we had the AM/PM…32 votes -
Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
30 votes -
Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
30 votes -
Extended credit-card holds for security deposits
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.
30 votes -
Make Rate Multiplier available at Property Level
I would like to be able to adjust the pricing on a booking channel for each property. So, on Airbnb, property A gets -10% property B gets 0%
And on hostfully, property A gets 0% and property B gets +10%Right now, the rate multiplier is only available at the channel level.
28 votes -
Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all
Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.
We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
I also…27 votes
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