Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
8
votes
Rorry Lovins
shared this idea
Hi all,
We have it updated.
- If there is no previous message in the thread - the messaging channel would be default to the one based on the lead
- If there is a previous message in the thread - the messaging channel would be default to the one based on the last messaging channel used in that last message
Thanks to your contribution and support!
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Holly Denouden commented
Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.
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Chelsea Dunckley
commented
Currently, when a guest sends a message via SMS, you can respond, but have to change the default to SMS from email. The default is always email for direct bookings. It would be nice to have the default be however the guest initiated conversing.