98 results found
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Improvement on auto-refund security deposit flow.
The automatic refund was not triggered due to multiple reasons: The transaction was created many days after the lead creation and the transaction was not a Stripe transaction.
So in case SD is collected days after booked/ created date, there is no transaction found to be refunded.
And for BDC payment, SD will not be auto refunded if payment is handled by BDC or even with payment processor integration if the payment is collected out of that point.
I think expanding the sear for transaction to refund would be much more helpful to improve this flow.
2 votesAt this point, the auto-refund feature only works with Stripe transactions, and we do not intend to have this changed at the moment.
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Add a field for number of children to Property settings
I would like to have a separate field to set the number of children allowed to stay in my properties
2 votesWe can not support this feature request because channels do not support it - for example, the Airbnb API allows PMs to say that a listing is not suitable for children or infants, but does not allow specifying that some of the reserved spots can only be filled by children.
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Have option to hide total prices in Booking widget
I want my guests to get a quote without seeing the total prices after selecting the dates in the Booking widget.
1 voteI do not think we'd ever want to support this feature.
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Support syncing Property internal name from Main settings to Property name field in Vrbo.
In Vrbo, we have Property name field which is for internal use where you can tell your listings apart.
But somehow Hostfully overrides this field by Public name from Property Description and it's really hard for us to differentiate our listings.
If there is anyway to change that, it would be great. Thank you.
2 votesBy definition, the internal name is meant to be internal, and not to be synch'ed on channels.
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Be able to hide the calendar in the direct booking site
Be able to hide the calendar from the direct booking site to be private. Have the guests check the availability by putting the dates on the search bar only.
1 voteThis can be applied with custom CSS as suggested by Keith :)
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Automated refund for security deposit
There's the option to automatically refund security deposit. However, I don't charge deposits, I only authorized them in Stripe, so I don't need this feature.
It would be relevant to have a tick box to use or not this feature. Right now we can only choose the delay for refund.2 votesIf you do not use security deposits, the system will not attempt to automate a refund and you will not have to deal with this feature.
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Have the ability to generate QR code for direct booking site
I want to be able to generate QR code for direct booking site from Hostfully so guests can scan and takes them direct to my booking site
1 voteWe decided to not provide this feature because there is already a pletora of free online generators out there - try https://www.qrcolor.com/ or any of the other ones.
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Chat GPT integration
Integrate Chat GPT with the inbox
1 voteDeclining this because chatGPT integration is not a feature suggestion. We are planning to integrate AI in the platform in many different ways and our approach is featured-driven.
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Have master-sub relationship supported on Turno
I would like to have master-subunits relationship works with Turno.
The current design on Turno is cleaner received the information on the checkout of the current booking and upcoming booking, which only works for the same property.
I want cleaner who does cleaning task of booking on subunit, to have the information of upcoming booking on its master unit.
1 voteWe do not have control of the features provided by Turno. Please contact Turno directly with your suggestions. Thank you.
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pronouns
Add place for guests to designate their preferred pronouns on the information form. It's helpful when addressing them in communications, writing notes and reviews after the fact.
And - let's us be respectful of who our guests are!3 votes -
Support sending text alongside photos to Airbnb guests
As a PM, for Airbnb, I would like to send text alongside photo attachment in PMP Inbox. As of now, they can’t go together, and only photo goes through to Airbnb.
10 votesThe Aribnb API does not support sending text as an attachment, they only support images. So what you can do is take a photo of the text you want to send and send the photo as an attachment.
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Send RemoteLock PIN to Breezeway
Breezeway has the ability to send guests the electronic door pin via text, however, Hostfully isn't currently sending the PIN info to Breezeway.
Can the integration be updated to send the relevant reservation details INCLUDING pin?
2 votesPlease contact Breezeway to request this improvement, as they control their integration to the Hostfully platform.
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2 votes
Vrbo does not provide an API to synchronise reviews automatically.
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Make Checkin/checkout date not editable in Pre-arrival form
As a VRM, I would like to have guests not being able to change checkin/checkout date in Pre-arrival form so that it can't be adjusted in Stay details tab.
1 voteThere is a misunderstanding on what the arrival and departure times are. They are not the official booking's check-in and check-out dates (the dates of the reservation). They are an indication from the guest of when they estimate to arrive and depart from the rented property.
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Do not require booking agent to sign the rental agreement when booking for a guest
When a booking agent, or any other team member, books a reservation on behalf of a guest, like if they take the guest info and credit card info over the phone, it requires the booking agent to sign the rental conditions on behalf of the guest.
It would be very useful to not require the booking agent to sign it and to leave unsigned, so the guest would have to sign it when they receive the link in the booking confirmation message.
Currently, if the booking agent signs on behalf of the guest, the guest does not have ability to…2 votesThis is not the way the system is designed to work. The booking agent can create a quote in less than 1 minute and send a payment link to the guest, for them to book (so guest don't share their credit card information, can agree to the rental agreement and sign it).
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Have connection with thesqua.re website
I would like to list my Hostfully listings on thesqua.re website.
1 voteThere is no plan to integrate with this particular website, but please feel free to suggest to them to connect to us via our API and provide the integration.
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Please consider integrating with Aurmur Lock Control Services
Please consider integrating with Aurmur Lock Control Services. They have a unique option of a "check out" button that guests can press when leaving notifying the property manager and cleaners they are out of the house. They are also very inexpensive and allow for messaging guests their codes. I used them when I was with Guesty and was very happy with them. I was sad to discover that Hostfully doesn't integrate with them. It offers an affordable lock service that is reliable. Hosts need all the help they can get financially. We are using Jervis now but there is no…
1 votePlease contact those providers and ask them to create an integration to Hostfully, as those particular integrations are typically implemented by the providers. Some integrators like Lynx might also provide an integration with this provider.
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Triggers - add recipient "To" Agency if the action is to "Send channel message"
If the action was to send an email, you would be able to choose the agency as a recipient.
However, if the action chosen is to Send a Channel Message, it is not possible to copy the agency.
This should be a useful feature to add. As managers need to get notified every time something is sent to a guest, instead of them going and check the message history several times a day to see what has been sent. Many managers including us use smartbnb (hospitable) for automated messaging and that does send a notification email every time something is…
1 voteBy definition, channel messages are not email messages, so there is no way for the system to "CC" the agency/PM when such message is sent. This being said, those messages will automatically show in the PM Inbox - so this is not a "notification" per say, but there will be a trace for all the messages sent this way.
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VR Scheduler should recognize Owner's block as block
VRS corresponding with Hostfully for the owner blocks would be very useful so our team does not have to "babysit" the system and ensure that cleanings for the property are going in as they should. If we are unable to have this correspondence it is very time consuming for our team.
1 votePlease contact VR Scheduler to suggest this.
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Create owner’s app
I’m an owner and much prefer to use mobile apps already on my phone than log into a website anytime I want to view my property information. I was informed that the mobile app is only for property managers. I would love to have a mobile app for owners!
6 votesWe are rewriting the owner portal to be fully mobile response and translatable. At this plan there is no plan to make an actual mobile app for owners.
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