196 results found
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Allow multiple agents to work on a single reservation
At present, a reservation must be assigned to a single agent, however, any organization with more than a few vacation rentals likely has at least two employees who need to interact with guests and manipulate reservations.
The ability for multiple agents to log in and work on reservations is pretty critical to the scalability of the platform, especially if a history/change log were addd to the UI.
1 voteAny agent can re-assign a lead to themselves. Through the Edit Lead modal, just re-assign a lead to yourself using the "agents" drop-down box.
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Should be mandatory for guests to submit identification w/ payment!
It would save so much time and energy if it were mandatory for guests to submit their identification along with their payment when booking directly. This could help screen out under age bookings, help host make sure the booking guest is who they say they are and also give host peace of mind that if there was an issue we can show identification if there was a problem at the property! this would SAVE SO MUCH TIME AND ENERGY!!!!!!
1 voteYou can already do this by setting your pre-arrival form as requesting a government ID and marking this field as required.
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Ability to click on guest name in Inbox to immediately pull up reservation details
Right now, when there's a message in the inbox, you cannot click on the guest's name to pull up the reservation details. It is super time consuming to have to then go to the pipeline, find the reservation and then look it up.
2 votes -
Ability to white-label the owner portal
I've had clients ask for the ability to white-label the owners portal. They'd like to avoid referencing Hostfully in the owner interaction.
5 votesThis functionality already exists. Please see the last section of this article at https://help.hostfully.com/en/articles/1674802-using-the-owners-portal#white-labeling-the-owners-portal-
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Let an limited or full access to hosfully PMS for employee
im the owner, sometime we go out of town and we need somebody to help us with system, we wantto give him the access with a limited access
1 voteThis can be done through roles and permissions. Please see the relevant documentation at https://help.hostfully.com/en/articles/2610142-managing-roles-and-access-permission
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Make Calendar Widget editable
I want to be able to make the calendar widget a different color to match my website. This is provided on the booking widget and seems like it should be available on the calendar widget as well. Or simply add the directions on adding code to change the colors.
1 vote -
Include a Request to Book event in the triggers
For properties that have a Request to Book, there needs to be an event in the triggers to send an auto email to the guest. For Airbnb, not sure on other channels, but when a guest tries to book but does not meet requirements, they can submit a Request to Book. Right after they submit the request to book, we'd like to be able to send the guest an email or Airbnb message saying that once they verify their ID with airbnb, then they can be approved to book. This is a function that Hospitable has with triggers for New…
1 vote -
View Property Name on all property setting tabs.
When setting up property settings, it is helpful to show the property name at the top of each of the tabs. It is now showing for all of the tabs, except for Fees & Policies, which seems to be one of the most helpful tabs to have it displayed on.
1 voteHello and thank you for the suggestion. When you are editing the property settings, you should see the property name and the page title on every tab, including the Fees and Policies.
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Flexible Calendar Search Option (Like Airbnb)
With guests now being flexible to travel, lets add a flexible calendar search option on our Hostfully direct websites similar to Airbnb's new "I'm Flexible" search option.
2 votes -
export all contacts
I just learned there is no way to export all of our contacts. I imported about 8000 contacts when I migrated. Now I cant' get them back out in addition to new contacts I've earned since migrations. Also, there is no way to get a report of all contacts from guest info forms. What's the point of collecting them if we can't get them out? Please help this one is critical.
1 vote -
Protection against fake inquiries
It seems I have been getting more fake inquiries from bots when I post our direct book link in social media posts. It would be nice if we could have an extra layer of protection from bots.
4 votesThe system provides ways to automatically mark fake inquiries as "Duplicate" and an action to "Ignore" inquiries you deem non relevant.
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Owner credits
Allow owner credits to be created in the owner adjustments section, not just expenses.
1 voteHello, it is already possible to grant owner credits by inputing negative values in owner adjustments. Please see the last part of this help document as an example. Thank you for your feedback.
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Initial message guest sends through to appear in inbox
It would be good if the initial message a guest sends through when they book the property through a third party platform appears in the inbox thread like it would on Airbnb. So you don't have to go looking for it under the guest Notes section.
4 votesThis is already the case - messages sent by guests appear in the Hostfully Inbox by default.
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Collect "Client Information" at direct booking...
When a guest books our home through "Hostfully" or the "Booking Widget" that is integrated in our website, we do not get their Address, city, state, zip of the client... This is important information that is needed as a host. At minimum I would expect this information for the person responsible for the booking.
We don't send the Pre-Arrival form to the guest until just 30 days prior to check-in to obtain the latest information about all guests staying in the home. However, we take bookings in advance several months prior to check in. This should be required information prior…1 vote -
Make template colors customizable
Branding is a big deal for our company and I've worked really hard to have brand consistency. Some of the pre-done templates have Hostfully's brand colors and we want to be able to change the colors to our brand.
1 vote -
Display Discounted / Fixed Monthly Pricing - Airbnb "Long Term Stays"
Airbnb allows you set a discounted monthly rental price for anyone shopping out 30+ nights or more. This discounted price is incredibly appealing for prospective guests to consider when renting out a month or more stay.
Currently the direct booking site only allows a view for a SUM of all nightly rates. You can imagine how large this number can appear if a guest is booking out for say, 78 nights.
In COVID environment we are seeing a ton of long term guests who are able to work remotely. By enabling a discounted monthly rate we can more effectively capture…
2 votes -
Notify us that a direct booking inquiry is in our pipeline
Currently, we are not receiving any notifications that someone has inquired about availability unless we log in and look at our pipeline directly in Hostfully. The mobile version is awful and hard to navigate to see this (another suggestion I have submitted).
If a person inquires as a direct booking via our website where the Hostfully URL or widget is being used and they are requesting info, booking direct is preferred for us. Please send us an email so that we can communicate with the prospective guest in a timely manner.2 votes -
Tax Collected should stay separate in its own column and not added to Agent Due nor Owner Due. It skews Payout to Owner and 1099 for Agent.
Tax is lumped onto either Agent Due or Owner Due. I have to create an Owner Adjustment each month to deduct from owner payout.
If added to Agent Due, then it skews Agent Total and Owners do not understand Agent % and have questions, as well as inaccurate 1099NEC totals at end of the year. Let's leave out Tax Collected from either column or give us the choice to not add it to either.Need more flexibility with Monthly Statements. Enhanced Reports did not address flexibility to Monthly Statements. Thanks!
1 vote -
Add bookings to our calendars directly from the booking widget
Calendar widget to add bookings to our calendar. Looking for the ability that when a booking is confirmed, we receive an email with a link to add the booking info to our calendar on our computers/phones.
2 votesWhile the Booking Widget can't add bookings directly to calendars, you can use our Zapier integration with Google Calendar. Once there's a new booking in Hostfully, it will be "zapped" to your Google Calendar. Further details can be found here: https://help.hostfully.com/en/articles/4747660-how-to-enable-zapier-and-create-your-first-zap
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Integrate with JotForm
integrate with JotForm. I send out a questionnaire/contract to each guest, and integration with them would be awesome.
2 votesAs much as we would like to provide a Jetform integration, at the moment, their API does not support pre-filling of form data (see attached). What you can do is to use our Zappier integration to achieve an integration. See https://zapier.com/apps/jotform/integrations
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