196 results found
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Trigger condition for the stay guests
Being able to have a trigger condition for the stay guests to announce/remind the guest during their stay.
1 voteThis option is already available - select Create Trigger > Complex Conditions > After Stay Starts option, and adjust per hours or per days.
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Support SMS to New Zealand
SMS to New Zealand phone number doesn't work.
Kindly refer to PMP-13150.
We'd like to have ability to send SMS to phone numbers in this country1 vote -
More tags needed for direct booking site
Since only 5 tags are allowed per property, it is not enough to filter searches on the direct booking site. Since we tag State & City, that counts for two.....if we have a hot tub, fire pit, pet friendly, 30 day + stays and mountain views, it will not appear in all those additional featured searches.
1 vote -
Ability to mark the service provider job as completed on the agency side
Be able to mark a job as completed from the Agency's side.
We have a supplier where all jobs will go to a central department to accept, but then they want to just send us the photos while on site and finishing the job (those on-site won't have access to hostfully), and for our VAs to mark as complete once the photos come in.1 voteThis is already available through the mobile app for PMs - go to the property standalone calendar, click on the job, select to Edit, and from there you can change the status to Done.
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Searchable drop-down list countries when new lead created
When I need to add manual leads from channels that are not synced I can type the prefix for the mobile number and select the country code. However, when I add the country from where the guests are there is no such an option, I always need to flick through the endless list. It would be great if (1) there is a seachbar to type the country or (2) when you go on the drop down list and type e.g. "N" the countries starting with N appear.
2 votesThanks for your feedback. Maybe I am missing something, but we already provide a quick access to countries in the selector (see image attached).
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Manually Schedule Messages
I would like the ability to manually schedule messages without using a trigger.
3 votesOpen inbox and select your template to send, then open your Scheduled messages and delete the scheduled message.
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Ability to toggle off ALL system templates
At the moment, most of the templates are able to be disabled, but some of them are auto templates and couldn't be toggled OFF. The Pre-arrival form is one of them.
I don't want these sent to the guest.
I don't want Hostfully to automatically send ANYTHING to my guests.
1 voteThe system already allows for turning off of all sytem templates that send automatically. Those who are not selectable are NOT sent automatically but manually by the PM, like "Sending a quote" to a guest (this is done from the interface by the user). The Pre-Arrival Form is never sent automatically, unless set up through triggers by the user.
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White labeling using my domain, not a subdomain
White labeling using my domain, not a subdomain
2 votesYou can already do this. In your Cloudlfare DNS parameters page (or equivalent software), just set your CNAME value to "@".
Then on your Agency Settings page, White Labelling tab, just use your main domain in the "Custom Domain Name for DBS" field (set the value, for example, as "mydomain.com/".
This should do the trick. See an example at https://crosspollinate.org/
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Accept less than full payment
It would be helpful if guests could pay multiple payments, as arranged with us, to promote bookings during these tough economic times. I can set a 20% booking due but the only option is payment of the balance in full.
1 voteThis is already available through the Agency Settings page (see attached).
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Customization of the pre-arrival form
My rental requires specific pre-arrival registration form. This includes the names of each guest and wheter or not they are under 21, and for me to collect 5 pieces of data regarding each car that will access the community
so I would like to be able to create the custom fields and then organize them in a simple table so that its a legible and usable form
2 votesThis feature is already available. Please see https://help.hostfully.com/en/articles/2869492-capture-guest-information-before-their-stay-with-the-pre-arrival-form
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Representative Inventory
Airbnb has a functionality called representative inventory which allows hosts to create one listing for multiple same units. It would be great to support this feature.
1 voteHi Joseph, we support this with our multi-unit feature! I suggest connecting with our team to learn more!
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Notifications when an inquiry is made
I used to receive a text notification when someone makes a direct inquiry. It would be great if those could be restored. If not, I have to login to see that an inquiry has been made and that delays response time.
1 voteThis is a current feature and still works at the moment. Please check with our support team and review your triggers. This is most likely a configuration issue.
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Ability to edit multiple dates or prices under the mobile app
is there a way to swipe to select multiple dates to change prices or minimums? When I select it now it is only for one day. Many times I thought I was changing multiple dates only to find it was just one night.
2 votesYou can select different dates in the From and To fields of the Pricing and Min Stay popup and apply you new price across this date range
See attached.
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owner
Add more functionality for triggers to apply to Owner Stays, that way we can communicate important info to the owner about their upcoming stay, remind them of the house rules, check-out time, etc. You'd think that owner's would remember all this stuff, but they don't.
1 voteYou can simply do this by adding the owner's email as the guest email.
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Have a place to save a door code to a listing.
I have a couple of rentals where the owners don't want a wifi lock. We change the codes manually periodically. It would be great if there was a place to input these codes so that is automatically uploaded to the reservation like my Jervis codes do.
2 votesThis is now available on Hostfully Devices.
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IN HOUSE dashboard
Proposed Improvement for the Hostfully Dashboard:
Currently, the dashboard displays: "New | Check-Ins | Check-Outs." However, there is no option to view currently hosted guests.
To enhance functionality, we propose adding an "In House" category, resulting in: "New | Check-Ins | In House | Check-Outs."
This addition would provide a comprehensive view of all guests, including those currently staying in the properties, making operations smoother and more efficient.
2 votesThis can be done on the Pipeline, by choosing status "In Stay"
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Option to Exclude Taxation for Fees on Long-Term Stays
A feature to exclude taxation rates for fees on long-term stays would help streamline the process and minimize the need for refunds and manual adjustments.
1 voteThe platform already provides a feature on the Property Settings page, called "Ignore tax charge for over N Days"
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create a rate multiplier to cover those extra % VRBO charge
VRBO charge a 5% per booking + any fee
PM wants to cover this with the rate multiplier
4 votes -
Service Providers
It would be much more easier if in the service provider portal there was a menu similar with the one of reservations where you would indicate the date, the property and the work that needs to be done since of course you have first created the provider to whom you will assign the job. The way the system works right now, initially you cannot edit a provider after you have created him, you cannot assign him more than one job and it is inconvenient to move from page to page to make a schedule when everything could simply work like…
1 voteHello Eleni,
You definitely can block a date and still create jobs the day before and the day after (since blocks, like bookings, are considered nightly). See the attached image.
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The estimated date of the pre-arrival form should be completed automatically using the Leads info.
The estimated date of the pre-arrival form should be completed automatically using the Leads info.
1 voteThis is already the case. The pre-arrival form is prefilled with the checkin date and time.
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