Settings and activity
307 results found
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79 votes
Keith
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4 votesKeith
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40 votesKeith
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25 votes
Note that we already support holds, they are called "Additional charge" - please see documentation at https://help.hostfully.com/en/articles/3032124-using-the-additional-charge-option
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29 votes
An error occurred while saving the comment Keith
commented
The template picker options is not the same
That may allow you to send a message but then you have to go cancel the scheduled message lest the guest get a duplicate
Simply bedding a “send now” or “fire now” option in the scheduled message view seems more efficient
Keith
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13 votes
An error occurred while saving the comment Keith
commented
It doesn't seem like the implemented solution solved all of Matt's problem.
should I open a new ticket?
There are different actions needed based on why something is blocked.
if it's blocked for use by an owner or guest of owner, it should trigger a cleaning,
if ti's blocked for maintenance, it might trigger a property inspection.
Simply differentiating by who added the block seems insufficient.
Also, when the agency adds a block I'd like to indicate if it's owner editable.
As it is, if an owner can't get to the the portal to add a block and ask us to do it for them we also then have to edit/delete it when they wan't to change it.
When I add a block I'd like to tag it as an "owner" block so they can manage it.
Keith
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An error occurred while saving the comment Keith
commented
We, PM"s need to be able to create blocks the owners can edit as well.
As it is now, if we create a block, the owner can't modify it, I'd like to be able to create an "owner block" on their behalf so they can later edit it, but also need the ability to create PM blocks that the owners can't edit (like if we have scheduled maintenance/service and can't have a guest in a unit on a specific date)Also, blocks feed into 3rd parties like vrscheduler, these all trigger events on the other end.
If an owner is staying, we need to clean after them, but if it's blocked for photography or to repair a broken window, then we don't need to clean, so having tags or additional block types would be quite helpful.
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1 voteKeith
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10 votes
Hello. This is really the reason we provide the Pipeline, which can show status for all bookings and will highlight those with incomplete payments.
An error occurred while saving the comment Keith
commented
I think it would even work to just add a bold "$" before the guests name.
or an icon of a bank or something. if room maybe add the balance due if not 0Keith
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14 votesKeith
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4 votesKeith
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4 votesKeith
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20 votesKeith
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An error occurred while saving the comment Keith
commented
Currently you can delete the automated review and then just manually send one.
I've not seen a place where this didn't solve my problem.
what I'd like is to have a set of "bad review" templates or even "good review" templates
and choose which one to send.
for automated messages I'd want to select which of my templates get randomly chosen.
also, when the same guest has multiple stays it'd be nice if they didn't get the same review repeatedly.
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85 votesKeith
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8 votesKeith
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10 votesKeith
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2 votesKeith
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34 votesKeith
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8 votesKeith
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3 votes
An error occurred while saving the comment Keith
commented
So many improvements need to be made to the direct booking site, but this really should be on the top of the list.
Keith
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8 votesKeith
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Many payment processors done charge dees on refunded amounts. Stripe does which is annoying but this seems to be non negotiable for them
For direct bookings, security deposits have an “additional charge” option. It would be helpful if this were implemented for all channels for which we take the payments
For full or partial refunds it's unlikely stripe will change policy