Settings and activity
47 results found
-
15 votes
Michael Mowrer supported this idea ·
-
29 votes
-
26 votes
-
3 votes
-
2 votes
An error occurred while saving the comment -
65 votes
Hi everyone 👋
Thank you for voting for the idea “Automatically charge Stripe balance payments (second payment) for US guests on Vrbo.”
We’re excited to let you know that this feature is now ready for a beta phase, and we’d love to invite interested customers to participate.
What’s new?
When enrolled in the beta, reservation balance payments will be automatically charged via Stripe for:
- Vrbo reservations
- Booking.com reservations
How the flow works
- A guest books on Vrbo or Booking.com
- The guest pays the deposit on the channel platform (or, in the case of a 0% deposit, provides their credit card details without an initial charge)
- When the balance is due, Hostfully will automatically charge the remaining amount via Stripe
- If the automatic charge fails (e.g. insufficient funds, expired card, etc.), we will fall back to the existing flow and send the usual balance due payment request to the…
An error occurred while saving the comment I would be interested in this. Currently I have a guest who was supose to pay the remaining balance 30 days before arrival. The reminder email has went out. No response. 10 days later another reminder. Still no payment. This booking has been held for 11 months. It is a 14 night booking. If I was able to let Hostfully activate the charge through stripe this would prevent headache of this.
-
69 votes
-
76 votes
Hi everyone,
Thank you for voting on the idea to edit fonts and formats in templates. I'm excited to share that this feature is currently under development.
In the coming weeks, we’re opening a beta (early access release) to a select group of customers. If you’d like early access, just reply with “I’m in”. When it’s ready in the next few weeks, we’ll enable it on your account.
What’s included in the beta?
We’ve added new functionality to Templates & Triggers to help you save time. In this beta, you’ll get early access to:
* new variables in custom templates
* new triggers
* auto-translations
* improved search, navigation, and filtering
* much more
Your existing templates and triggers will continue to work as they do today and will be automatically migrated. As part of the beta, we’d ask that you:
* use the feature in your normal workflow where…
-
83 votes
An error occurred while saving the comment Would be great to allow the guest to pay monthly as well if they wanted. Currently they pay a deposit and the total amount remaining within "X" days before arrival. Some guests would like to do monthly payments. Of course there would need to be a way to also add the transaction fee % charge
-
86 votes
-
86 votes
Hi everyone,
Thank you for voting on the idea to duplicate templates and triggers. I'm excited to share that this feature is currently under development.
In the coming weeks, we’re opening a beta (early access release) to a select group of customers. If you’d like early access, just reply with “I’m in”. When it’s ready in the next few weeks, we’ll enable it on your account.
What’s included in the beta?
We’ve added new functionality to Templates & Triggers to help you save time. In this beta, you’ll get early access to:
* new variables in custom templates
* new triggers
* auto-translations
* improved search, navigation, and filtering
* much more
Your existing templates and triggers will continue to work as they do today and will be automatically migrated. As part of the beta, we’d ask that you:
* use the feature in your normal workflow where it makes…
-
86 votes
-
97 votes
-
104 votes
-
119 votes
-
6 votes
-
9 votes
-
16 votes
-
10 votes
An error occurred while saving the comment You also need to add this promo code to the RENT section manually pre-taxed and not after tax-. I also put a suggestion up regarding something like this.
-
1 vote
An error occurred while saving the comment The purpose of a Property Management Software is to support dynamic pricing, flexibility, and conversion, especially for direct bookings. A major gap right now is where and when discounts can be applied.
Direct-book guests don’t always use promo codes, and many inquiries come through our website specifically so we can interact, quote strategically, and close the sale. Sometimes that means offering a custom discount based on dates, length of stay, or guest budget after the inquiry is submitted.
Currently:
Promo codes only reduce Rent (pre-tax) if the guest knows and applies them at the time of inquiry.
If a promo code is not applied, there is no way to later apply a discount to Rent on that inquiry.
The only workaround is adding a discount under Fees, which does not reduce taxable Rent, resulting in higher taxes.
Order adjustments/refunds occur after taxes, creating unnecessary tax exposure and accounting friction.
Visibility matters just as much as tax treatment.
Lowering the Rent rate directly (without a visible discount line) makes it appear as though no discount was given. This often triggers guests to negotiate further or request additional discounts, despite already receiving one.Being able to apply a Rent-level discount that is clearly shown in the quote and emailed to the guest:
Provides full transparency
Sets clear pricing expectations
Reduces follow-up discount requests
Reinforces perceived value without eroding trust
Why this matters (real example):
Inquiry Rent: $10,000
Tax @ 12%: $1,200
Discounted Rent should be: $8,000
Correct tax should be: $960
Difference: $240
That $240 could be redirected toward upsells (e.g., 8 days of pool & spa heat at $30/day) instead of being lost to unnecessary tax.
Current options don’t fully solve this:
Price Rules reduce Rent pre-tax but apply globally and automatically—not ideal for selective or situational discounts.
Promo codes depend on guest awareness and correct usage.
Fee-based discounts and post-tax refunds increase taxes and reduce pricing clarity.
Request / Recommendation:
Allow hosts to apply manual, visible Rent-level discounts (pre-tax) to:Inquiries
Quotes
Existing orders (prior to final payment)
This would:
Reduce overpaid taxes
Improve direct-booking conversion
Maintain pricing transparency in emailed quotes
Minimize discount fatigue and margin erosion
Increase upsell opportunities rather than losing sales
This isn’t about discounting more—it’s about discounting correctly, transparently, and efficiently.
.png){kind=link}
The current workflow creates a cleaning job automatically when a booking is made, which is good. The problem is that the system assigns a random 1-hour time block by default.
We need the ability to define default cleaning job times based on the property’s standard turnover window. For example, if checkout is 10:00 AM and check-in is 4:00 PM, the cleaning job should automatically be created for 10:00 AM to 4:00 PM.
That way, the full turnover window is blocked by default without requiring manual edits on every booking.
If there is an early check-in or late checkout, those exceptions can be adjusted manually. That is much more efficient than the current process, where every job has to be opened and changed from the default 1-hour block to the correct turnover timeframe.
Business impact:
Reduces manual admin on every reservation
Prevents scheduling errors for cleaners
Reflects actual operational availability between checkout and check-in
Makes exception handling limited to true edge cases only