This should be a priority.

I manage 18 properties - so I try to use tiggers/automated messages to streamline life but it also creates a mess in my inbox.

Many times I see a message come in from a guest and don't read it until I am able to answer it. Then my automatic messages go out and that message gets so lost in all those messages and ends in me missing messages.

Having the ability to have folders much like normal inboxes such as basic sent/received would help mitigate this issue, I think. I asked this question years ago and still nothing.

I would love to be able to mark read messages as "unread". Often times I read a message that I am unable to answer in that moment. Once a message is read it quickly gets buried in the other guest messages and the automated messages that show up in the inbox as well. This results in delayed responses to guests, or sometimes no response at all!

2 years since someone asked for this basic functionality - I have to shake my head at the hundreds of "improvements" released since this was requested - while this one just sits there. Literally every other messaging platform allows you to mark a message "unread". Is there any update on this planned work?

Getting close to impossible to manage multiple properties without the ability to mark a message as unread after reading it. Most messages require some research or some time to reply to people. I’m losing track…. Thank you for making this update a priority

Any update on the planning of this work?

This would be useful for our team because it would give each member the opportunity to stay involved with guest communication (like the owner, who is constantly keeping tabs on what's going on, but doesn't respond to guest messages anymore) and then the dedicated team member who is responsible for responding to guest messages could still see if something was unread and then prioritize responses accordingly.

Any update on the planning of this work? Our team is super frustrated with the lack of this basic function and we have had to create a separate process to communicate when someone "accidentally" clicks on an unread message. :(

Can you discuss if maybe possible to mark a message as pending and then can filter on them. In that we we can follow up on questions or pending things if needed.

Is it possible to tag a message as unread again after opening it? We are a team working on inbox and it will help if that is available

In addition to being to mark a message as unread, make this logic specific to the user profile so that one user can leave it as read if it's not important to their work, but another can mark it as unread if they need to.

Please work on this and let me know when working