This goes back 3 years! and Hostfully have NOT responded. I joined Hostfully and was blindsighted by the poor state of backend financial capabilities. No detailed invoice ability? ridiculous. Are considering that Hostfully may not be a suitable PMS for us. Yes it should be an accurate Australian invoice, yes it should be able to be customed to calculate GST and the 7.5% victorian government Short Stay levy tax, yes the invoice requested by a guest should have the date and other details clearly easily shown or a buildable template and formulae, really poor R&D and responses from Technical teams only frustrate support agents in their efforts to work with us. GST does not calculate correctly nor can you adjust this and adding a tax frustrates as it does not calculate correctly, all be it for direct bookings however manually adjusting these figures is labour intensive work. Basically Hostfully Tech team, its a mess and totally unacceptable. Theoretically this makes the Hostfully product in whole not fit for purpose. Every single other PMS prides themselves on this aspect of their platform, invoices, detailed and customable to be accurate and easily issued or accessed by a guest. PDF or any format! So here people post and write the same thing going back years but we see no changes or development rolling out. Under consumer law potentially we have a good case. It is unfortunate that Hostfully push through onboarding then once you are committed its too late. The effort to move to another PMS is just too daunting to actually undertake so we are stuck at an impass. Time to overhaul the antiqauted backend financial reporting system.

I have been informed to use the [$ORDER_STATEMENT$] as a receipt. However, There are no dates or transaction number or property name or host name.
Futhermore I refunded the security deposit and there is not a line item for that.

You can only click on ''View Order'' and see the guest's invoice..
There isn't the option to download the invoice as a pdf, csv or anything.

This makes the accounting part a real hassle at the end of the month.

It would also be helpful if this invoice could include a breakdown per-night. Our guests traveling for government and university work frequently need a detailed, per-night invoice for their employers.

Would be great to be able to send these PDFs to other platforms such as Booking.com etc as at the moment they won't accept uploaded files to their messages.

I want to send a booking confirmation PDF document to my guests.

I do like the receipt template now in inbox

Along with pdf version there should be an image version

This will get into Airbnb and other channels that might not support pdf

Yes a pdf invoice is extremely important for me, I think any guest should be able to receive one, it's a perfectly normal request. It should also update of course when a payment is made and the total is paid. Would be awesome!

If you use the variable "[$ORDER_STATEMENT$]" in an email, you can make a nice looking statement for your guest. It doesn't include details of payments received but that could be added to the email body. Not exactly what you are asking for but its a way to achieve something close-ish.

I'm not sure how to generate any kind of receipt. I get requests for them all the time and have to make them manually.. it's very annoying.

Ideally, we would have a more advanced processor- a non-refundable rate charged 100% at the time of booking, a refundable rate % at the booking and a reminder X days before the arrival. If the payment requires 3D authentication, this should be an automated or semi-automated email to the guests with a balance payment link.

Sometimes guests need Invoices, it would be easier if they could request an invoice from their Guest Portal > Property managers receive an email about that request and manually send them their Statement Invoice via Hostfully Inbox

It’s confusing to add additional fees after a total - that’s why it would be useful. All fees should be added - then a total - then taxes at one time. Not taxes on one item and then taxes on another total. It’s confusing. There should be one subtotal - taxes - and then one total.

We have 80% of our bookings are direct and we have to use a third party system to make invoices to send to guest, this should be a quick fix

It would be great to be able to send proper invoices with VAT to the guests directly from Hostfully.