Settings and activity
54 results found
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15 votes
An error occurred while saving the comment An error occurred while saving the comment Michael Mowrer commented
Hi Hostfully Team,
Thank you for reviewing this request. I wanted to add additional context on why white-label branding in SMS and WhatsApp messaging is increasingly important from an operational and conversion standpoint—not just for aesthetics.
With the current volume of spam and phishing messages across SMS and WhatsApp, guests have become highly cautious about clicking links or engaging with unknown senders. When a guest inquires directly through our website (Dreams to Realty FL) and then receives a message displaying the Hostfully logo instead of our brand, it creates a disconnect. From the guest’s perspective, this can feel unexpected or even suspicious, especially if they don’t recognize the Hostfully name.
This introduces friction at a critical point in the booking journey:
* Guests may ignore or delay responding to the message
* They may avoid clicking the link altogether
* It can reduce overall trust and confidence in the communicationAdditionally, many guests submit multiple inquiries across different platforms and properties. Without clear branding and property identification, it becomes harder for them to immediately recognize which inquiry the message relates to. This further lowers response rates and slows down booking decisions.
From a business standpoint, this directly impacts:
* Conversion rates (inquiry → booking)
* Response times
* Brand recognition and repeat direct bookingsAllowing agencies to display their own logo (and ideally property-level branding) in SMS and WhatsApp communications would:
* Reinforce trust and legitimacy
* Align messaging with the guest’s original point of contact
* Improve engagement and click-through rates
* Strengthen brand identity and professionalismThis is especially important for operators like us who invest heavily in direct booking channels and brand-building. Consistency across all guest touchpoints is critical.
We strongly believe that enabling white-label messaging would not only benefit individual agencies, but also improve overall performance and user satisfaction across the platform.
Appreciate your consideration on this and happy to provide additional feedback if helpful.
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1 vote
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2 votes
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3 votes
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14 votes
An error occurred while saving the comment It would be great to set a pricing rule for a specific channel. If I wanted to run a pricing rule for VRBO only for LOS I should be able to do so. What if I wanted to try and get more bookings on VRBO then AirBNB and had 15% LOS discount price rull just to lower the VRBO price more and keep AirBNB 15% higher then the price rule would not apply there.
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37 votes
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46 votes
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29 votes
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1 vote
An error occurred while saving the comment I agree the field "Code Expired" should not appear until they click submit, then they can double check if the code is right or mistyped.
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4 votes
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9 votes
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4 votes
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4 votes
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45 votes
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50 votes
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36 votes
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47 votes
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37 votes
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30 votes
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18 votes
It would be nice to not only update the business logo but also the Name, Website, and Social Accounts as well. This helps to build trust with potential clients.
This has been requested over a year ago and should receive attention.