Settings and activity
9 results found
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5 votes
An error occurred while saving the comment Michael Mowrer supported this idea ·
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1 vote
An error occurred while saving the comment The purpose of a Property Management Software is to support dynamic pricing, flexibility, and conversion, especially for direct bookings. A major gap right now is where and when discounts can be applied.
Direct-book guests don’t always use promo codes, and many inquiries come through our website specifically so we can interact, quote strategically, and close the sale. Sometimes that means offering a custom discount based on dates, length of stay, or guest budget after the inquiry is submitted.
Currently:
Promo codes only reduce Rent (pre-tax) if the guest knows and applies them at the time of inquiry.
If a promo code is not applied, there is no way to later apply a discount to Rent on that inquiry.
The only workaround is adding a discount under Fees, which does not reduce taxable Rent, resulting in higher taxes.
Order adjustments/refunds occur after taxes, creating unnecessary tax exposure and accounting friction.
Visibility matters just as much as tax treatment.
Lowering the Rent rate directly (without a visible discount line) makes it appear as though no discount was given. This often triggers guests to negotiate further or request additional discounts, despite already receiving one.Being able to apply a Rent-level discount that is clearly shown in the quote and emailed to the guest:
Provides full transparency
Sets clear pricing expectations
Reduces follow-up discount requests
Reinforces perceived value without eroding trust
Why this matters (real example):
Inquiry Rent: $10,000
Tax @ 12%: $1,200
Discounted Rent should be: $8,000
Correct tax should be: $960
Difference: $240
That $240 could be redirected toward upsells (e.g., 8 days of pool & spa heat at $30/day) instead of being lost to unnecessary tax.
Current options don’t fully solve this:
Price Rules reduce Rent pre-tax but apply globally and automatically—not ideal for selective or situational discounts.
Promo codes depend on guest awareness and correct usage.
Fee-based discounts and post-tax refunds increase taxes and reduce pricing clarity.
Request / Recommendation:
Allow hosts to apply manual, visible Rent-level discounts (pre-tax) to:Inquiries
Quotes
Existing orders (prior to final payment)
This would:
Reduce overpaid taxes
Improve direct-booking conversion
Maintain pricing transparency in emailed quotes
Minimize discount fatigue and margin erosion
Increase upsell opportunities rather than losing sales
This isn’t about discounting more—it’s about discounting correctly, transparently, and efficiently.
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12 votes
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2 votes
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8 votes
An error occurred while saving the comment Airbnb, VRBO, and Booking.com already provide built-in currency conversion, allowing international guests to view pricing in their local currency automatically. I also believe that the PMS Guestwisely offers this functionality as well.
As a U.S.-based host, we receive a significant number of inquiries from international travelers. While we are happy to provide quotes, a frequent point of friction is currency clarification. Guests often ask for pricing in their own currency, which slows the booking process and creates unnecessary manual work for hosts.
There should be a currency selector that allows guests to view their quote in their preferred currency, using real-time exchange rates. This transparency would help guests make faster booking decisions and improve overall conversion rates.
From an operational standpoint, currency conversion would also reduce repetitive administrative tasks. A core purpose of using a PMS is to minimize desk work and manual calculations so hosts can focus on marketing, revenue optimization, and guest experience. Matching the currency functionality already offered by OTAs would significantly improve efficiency and competitiveness for direct bookings.
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6 votes
We will provide the option to mark those airbnb inquiries as 'ignored', which will result in not showing under the default pipeline view
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2 votes
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2 votes
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2 votes
Thank you for this valuable idea. It will be reviewed shortly.
An error occurred while saving the comment Would be great to preview your listing prior to publishing. Currently this is my very first listing, first time with a STR so figuring out How the listing will look prior to publishing is important. Currently I am stuck publishing then checking the listing to see what it will look like, then I need to adjust the listing if something is wrong.
You also need to add this promo code to the RENT section manually pre-taxed and not after tax-. I also put a suggestion up regarding something like this.