Settings and activity
37 results found
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1 vote
Michael Mowrer shared this idea ·
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1 vote
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11 votes
An error occurred while saving the comment -
1 vote
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4 votes
An error occurred while saving the comment When sending a quote to a guest through the quote popup, there should be an option to apply a promo code directly within the quote interface.
Currently, there is no way to apply a promo code when generating a quote. The only workaround is to manually adjust the rate, which creates several operational and reporting issues.
Current Limitations
No promo tracking
Manually adjusting the rate prevents tracking promo code usage.
This makes it impossible to measure promotion effectiveness.
Incorrect tax handling
If the discount is added as a line item, it becomes a post-tax deduction.
This means the guest is not being charged correctly because the discount should reduce the pre-tax nightly rate.
Inaccurate analytics
Adjusting the nightly rate manually causes analytics to reflect the modified rate rather than the original rate with a promotional discount.
This distorts reporting on ADR, promotions, and pricing strategy.
Requested Functionality
Add a Promo Code field within the quote popup so that when sending a quote to a guest, the system can:
Apply the promo code to the nightly rate before taxes
Calculate taxes correctly based on the discounted amount
Track promo code usage in analytics and reporting
Maintain accurate nightly rate data
Operational Benefit
Ensures accurate tax calculations
Maintains clean pricing analytics
Enables promotion tracking
Eliminates manual rate edits when sending quotes
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5 votes
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6 votes
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5 votes
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9 votes
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11 votes
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14 votes
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27 votes
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25 votes
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2 votes
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2 votes
An error occurred while saving the comment The current workflow creates a cleaning job automatically when a booking is made, which is good. The problem is that the system assigns a random 1-hour time block by default.
We need the ability to define default cleaning job times based on the property’s standard turnover window. For example, if checkout is 10:00 AM and check-in is 4:00 PM, the cleaning job should automatically be created for 10:00 AM to 4:00 PM.
That way, the full turnover window is blocked by default without requiring manual edits on every booking.
If there is an early check-in or late checkout, those exceptions can be adjusted manually. That is much more efficient than the current process, where every job has to be opened and changed from the default 1-hour block to the correct turnover timeframe.
Business impact:
Reduces manual admin on every reservation
Prevents scheduling errors for cleaners
Reflects actual operational availability between checkout and check-in
Makes exception handling limited to true edge cases only
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65 votes
Hi everyone 👋
Thank you for voting for the idea “Automatically charge Stripe balance payments (second payment) for US guests on Vrbo.”
We’re excited to let you know that this feature is now ready for a beta phase, and we’d love to invite interested customers to participate.
What’s new?
When enrolled in the beta, reservation balance payments will be automatically charged via Stripe for:
- Vrbo reservations
- Booking.com reservations
How the flow works
- A guest books on Vrbo or Booking.com
- The guest pays the deposit on the channel platform (or, in the case of a 0% deposit, provides their credit card details without an initial charge)
- When the balance is due, Hostfully will automatically charge the remaining amount via Stripe
- If the automatic charge fails (e.g. insufficient funds, expired card, etc.), we will fall back to the existing flow and send the usual balance due payment request to the…
An error occurred while saving the comment I would be interested in this. Currently I have a guest who was supose to pay the remaining balance 30 days before arrival. The reminder email has went out. No response. 10 days later another reminder. Still no payment. This booking has been held for 11 months. It is a 14 night booking. If I was able to let Hostfully activate the charge through stripe this would prevent headache of this.
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68 votes
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75 votes
Hi everyone,
Thank you for voting on the idea to edit fonts and formats in templates. I'm excited to share that this feature is currently under development.
In the coming weeks, we’re opening a beta (early access release) to a select group of customers. If you’d like early access, just reply with “I’m in”. When it’s ready in the next few weeks, we’ll enable it on your account.
What’s included in the beta?
We’ve added new functionality to Templates & Triggers to help you save time. In this beta, you’ll get early access to:
* new variables in custom templates
* new triggers
* auto-translations
* improved search, navigation, and filtering
* much more
Your existing templates and triggers will continue to work as they do today and will be automatically migrated. As part of the beta, we’d ask that you:
* use the feature in your normal workflow where…
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81 votes
An error occurred while saving the comment Would be great to allow the guest to pay monthly as well if they wanted. Currently they pay a deposit and the total amount remaining within "X" days before arrival. Some guests would like to do monthly payments. Of course there would need to be a way to also add the transaction fee % charge
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84 votes
Hi Hostfully Team,
Thank you for reviewing this request. I wanted to add additional context on why white-label branding in SMS and WhatsApp messaging is increasingly important from an operational and conversion standpoint—not just for aesthetics.
With the current volume of spam and phishing messages across SMS and WhatsApp, guests have become highly cautious about clicking links or engaging with unknown senders. When a guest inquires directly through our website (Dreams to Realty FL) and then receives a message displaying the Hostfully logo instead of our brand, it creates a disconnect. From the guest’s perspective, this can feel unexpected or even suspicious, especially if they don’t recognize the Hostfully name.
This introduces friction at a critical point in the booking journey:
* Guests may ignore or delay responding to the message
* They may avoid clicking the link altogether
* It can reduce overall trust and confidence in the communication
Additionally, many guests submit multiple inquiries across different platforms and properties. Without clear branding and property identification, it becomes harder for them to immediately recognize which inquiry the message relates to. This further lowers response rates and slows down booking decisions.
From a business standpoint, this directly impacts:
* Conversion rates (inquiry → booking)
* Response times
* Brand recognition and repeat direct bookings
Allowing agencies to display their own logo (and ideally property-level branding) in SMS and WhatsApp communications would:
* Reinforce trust and legitimacy
* Align messaging with the guest’s original point of contact
* Improve engagement and click-through rates
* Strengthen brand identity and professionalism
This is especially important for operators like us who invest heavily in direct booking channels and brand-building. Consistency across all guest touchpoints is critical.
We strongly believe that enabling white-label messaging would not only benefit individual agencies, but also improve overall performance and user satisfaction across the platform.
Appreciate your consideration on this and happy to provide additional feedback if helpful.