Settings and activity
46 results found
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2 votes
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Michael Mowrer supported this idea ·
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An error occurred while saving the comment -
1 vote
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5 votes
An error occurred while saving the comment When sending a quote to a guest through the quote popup, there should be an option to apply a promo code directly within the quote interface.
Currently, there is no way to apply a promo code when generating a quote. The only workaround is to manually adjust the rate, which creates several operational and reporting issues.
Current Limitations
No promo tracking
Manually adjusting the rate prevents tracking promo code usage.
This makes it impossible to measure promotion effectiveness.
Incorrect tax handling
If the discount is added as a line item, it becomes a post-tax deduction.
This means the guest is not being charged correctly because the discount should reduce the pre-tax nightly rate.
Inaccurate analytics
Adjusting the nightly rate manually causes analytics to reflect the modified rate rather than the original rate with a promotional discount.
This distorts reporting on ADR, promotions, and pricing strategy.
Requested Functionality
Add a Promo Code field within the quote popup so that when sending a quote to a guest, the system can:
Apply the promo code to the nightly rate before taxes
Calculate taxes correctly based on the discounted amount
Track promo code usage in analytics and reporting
Maintain accurate nightly rate data
Operational Benefit
Ensures accurate tax calculations
Maintains clean pricing analytics
Enables promotion tracking
Eliminates manual rate edits when sending quotes
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15 votes
Hi Hostfully Team,
Thank you for reviewing this request. I wanted to add additional context on why white-label branding in SMS and WhatsApp messaging is increasingly important from an operational and conversion standpoint—not just for aesthetics.
With the current volume of spam and phishing messages across SMS and WhatsApp, guests have become highly cautious about clicking links or engaging with unknown senders. When a guest inquires directly through our website (Dreams to Realty FL) and then receives a message displaying the Hostfully logo instead of our brand, it creates a disconnect. From the guest’s perspective, this can feel unexpected or even suspicious, especially if they don’t recognize the Hostfully name.
This introduces friction at a critical point in the booking journey:
* Guests may ignore or delay responding to the message
* They may avoid clicking the link altogether
* It can reduce overall trust and confidence in the communication
Additionally, many guests submit multiple inquiries across different platforms and properties. Without clear branding and property identification, it becomes harder for them to immediately recognize which inquiry the message relates to. This further lowers response rates and slows down booking decisions.
From a business standpoint, this directly impacts:
* Conversion rates (inquiry → booking)
* Response times
* Brand recognition and repeat direct bookings
Allowing agencies to display their own logo (and ideally property-level branding) in SMS and WhatsApp communications would:
* Reinforce trust and legitimacy
* Align messaging with the guest’s original point of contact
* Improve engagement and click-through rates
* Strengthen brand identity and professionalism
This is especially important for operators like us who invest heavily in direct booking channels and brand-building. Consistency across all guest touchpoints is critical.
We strongly believe that enabling white-label messaging would not only benefit individual agencies, but also improve overall performance and user satisfaction across the platform.
Appreciate your consideration on this and happy to provide additional feedback if helpful.