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418 results found

  1. Add receipts to owner portal and owner reports

    PM would like to add receipts of ongoing or one time adjustments to owner portal and owner reporting

    19 votes

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    completed  ·  1 comment  ·  Owner Portal  ·  Admin →

  2. Promo Code vs. Discount Code

    Please change the name to help all owners! Discount code gives guests the idea that they should get a discount no matter what. Promo code gives guests the idea that there must be a promotion going on and they either qualify for it or not based on being a previous guest, time of year, special event, etc. They also are more understanding if there isn't a code available. Please vote! :)

    9 votes

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    completed  ·  1 comment  ·  Discount Codes  ·  Admin →

  3. Receive Vrbo guest inquiries and guest portal messages in the Hostfully Inbox

    Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.

    Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.

    There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me…

    76 votes

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    completed  ·  5 comments  ·  Inbox  ·  Admin →

  4. Guest Information Reporting

    It would be very helpful to pull in data about guests, age, origin city/country etc for marketing purposes in reporting.

    4 votes

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    1 comment  ·  Reports and Analytics  ·  Admin →
    completed  ·  AdminSteph (CTO, Hostfully) responded

    You can now do this in Enhanced Reports.

    • Select Logistics Reports
    • Under Pre-Arrival Form Report, select Run
    • See the report in the table below, provided in multiple formats.


    Note that the report will obviously only show information for guests who filled out the form. Note also, that for Airbnb bookings, not all guest information is provided by Airbnb and most cells will be empty.

  5. PMP support for multiple languages

    My default language is English but I would like to change to Spanish! be able to modify PMP language

    8 votes

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    0 comments  ·  Other  ·  Admin →

  6. View read/unread status from Guest's side in Inbox

    I want to be able to see the status "Read/Unread" if guests saw my messages or not from Inbox page

    2 votes

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    1 comment  ·  Mobile App  ·  Admin →

  7. Ability to update <StandardPhrases> for Security deposit for Booking.com

    At the moment, users are having issue that no matter they changes the security deposit settings on Property main settings, the SD settings on Bookung.com always shows like below:

    Damage policy options.
    You require a damage deposit from guests:
    - Your guests pay a damage deposit by Credit Card
    - You collect this from your guests: Up to 14 days before arrival

    while users select the option to return security deposit 7 days in account settings.

    Upon checking with T2, it's because we use the default value once there is a SD defined on property, That is a limitation now.…

    4 votes

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    0 comments  ·  API  ·  Admin →
    completed  ·  AdminDuc Tu (Admin, Hostfully) responded

    We do support settings for Security Deposit for Booking.com


    https://help.hostfully.com/en/articles/4787787-collect-the-security-deposit#h_b8ff058892

  8. Direct Lock Integrations

    Please consider adding direct lock integrations - adding a 3rd party is too costly.

    4 votes

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    1 comment  ·  Integrations  ·  Admin →

  9. Change Inbox to separate messages by lead/reservation rather than email address

    Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables…

    48 votes

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    7 comments  ·  Inbox  ·  Admin →

  10. Easily switch between properties under an individual property page

    Ability to easily switch between properties while editing a property. You have this ability on the calendar page, but not on the property edit page. You currently have to go to all properties, which takes awhile to load, and then click the next property. Vs a dropdown to just switch. A previous post you said the functionality exists, it does not.

    7 votes

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    completed  ·  0 comments  ·  Property settings  ·  Admin →

  11. Get messages by thread uid

    When using the 'NewInboxMessage' webhook, the provided information includes the agency UID, message UID, event type, and thread UID. To retrieve messages, it would be beneficial to access them using either the thread UID or lead UID. I propose the following endpoints:

    https://sandbox.hostfully.com/api/v3/messages/{lead_uid} (already implemented)
    https://sandbox.hostfully.com/api/v3/messages/{thread_uid}
    Additionally, it would be useful to include the 'message UID' within the payload for each message.

    2 votes

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    completed  ·  0 comments  ·  API  ·  Admin →

  12. Have ability to create pricing rules on specific period and have it bulk edit

    As a VRM, I want to be able to create a % rate increase for a specific period of time and have it applied to all or some specific listings

    4 votes

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    0 comments  ·  Property settings  ·  Admin →

  13. Add "Today" button to the calendar to return to current date

    Having a "back to today's date" button when looking at some dates would be sueful. We can come back to today's date in a click.

    7 votes

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    0 comments  ·  Calendar  ·  Admin →

  14. Support more Airbnb amenities

    Support more Airbnb amenities:
    animals; poolorjacuzziwithnofence; lakeorriverorwaterbody; climbingorplaystructure; heightswithnofence

    14 votes

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    1 comment  ·  Channels  ·  Admin →
    completed  ·  AdminEric Andersen (VP, Operations, Hostfully) responded

    Hi all, you can now set amenities directly on Airbnb and Booking.com and Hostfully won't override them. Since new amenities, facilities, and services are always being added by channels, this will make it easy for you to set what you want without waiting for Hostfully to add it to our product.

  15. Direct Integration with NUKI Smartlock

    An integration with this Smartlock Brand is only possible via third party providers. This creates many bugs and is very costly. A direct integration with NUKI would solve the issue.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →

  16. Ability to use the Custom Rules from VRBO

    Ability to add Custom Rules from VRBO. There is a Custom Rules Section in VRBO and we can put it there but Hostfully overrides that. We want a way for the Custom Rules not to be overridden by Hostfully in VRBO.

    2 votes

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    completed  ·  0 comments  ·  Property settings  ·  Admin →

  17. Management of room inventory

    Give the ability to manually put a guest into the system and then assign them to a specific unit to optimize occupancy.

    3 votes

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    1 comment  ·  API  ·  Admin →
    completed  ·  AdminDuc Tu (Admin, Hostfully) responded

    Room inventory is supported via v3.1


    https://dev.hostfully.com/reference/v31-multi-units


    https://help.hostfully.com/en/articles/9675563-create-a-multi-unit-property

  18. Show more than the next 3 days check-ins in mobile app homepage check-ins

    pipeline tab in mobile app, the upcoming checkins is helpful but it only shows 3 ddays out which isnt helpful. I'm typically looking weeks out for all my bookings making sure everything is paid and all rental agreemtnets have been signed.

    2 votes

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    2 comments  ·  Mobile App  ·  Admin →

  19. Revise guest portal invitation process

    My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    41 votes

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    completed  ·  0 comments  ·  Templates and Triggers  ·  Admin →

  20. Front-End Interface Anomaly: Redundant Rendering of Navigation Bar in Web Application

    There is a duplicated navigation bar element in the DOM structure of a web application. This duplication is evident as redundant HTML elements, particularly within a div element tagged with classes sc-bkldj bgNFhC, leading to a repeated header element that includes navigation links and branding images.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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