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571 results found

  1. I need a report that tells me the guest name, order number and the amount of discount applied to that order

    1 vote

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  2. CartStack offers a bunch of cart abandonment recovery tools, so that PMs can market to guests who started a booking but did not complete it. CartStack already has integrations with Guesty, Hostaway, Track, etc.

    1 vote

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  3. Ability to modify Booking.com reservations in Hostfully, such as change property, add extra fee item ...

    4 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  4. For Sub unit (under Master Sub setup), or unit (under Multi Unit setup), enhance clone logic so photo tags can also be cloned.

    That'd help with the case where PM can consolidate all photos on Master unit / Hotel level, and upon new unit(s) being added, instead of doing all photos again (description, order, tags) which is tedious, now they all can be cloned from Master / Hotel level, and PM only needs to revise afterwards.

    1 vote

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  5. This would support service providers prepare for the service to be provided in terms of materials required, documentations or expectations.
    For cleaners and housekeeping team, knowing the type of service / service name will have them prepare to dispatch X number of cleaners with X material.
    For check-in check-out agents, knowing the type of service Will have them prepare documentations, accesses, security deposit refund, etc..

    3 votes

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  6. This feature is something like being able to charge $25 pet fee for the 1st pet and $10 per night for each additional pet up to the PM's desires.

    1 vote

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  7. Have the option to toggle ON/OFF Property Address on the Rental Agreement.

    1 vote

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  8. Hey All,

    Just suggesting a very small improvement but it will help us a lot to build owner/property yearly 1099 statement & form.

    Add new adjustment/expense type called "IMPROVEMENTS", the reason is improvements add value to the property in other hands repair/maintenance are just an expense.

    with that new type will be very easy to build that breakdown and help our clients to do their tax report properly and it's a small change without breaking any prior functionality.

    1 vote

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    received  ·  0 comments  ·  Other  ·  Admin →
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  9. It would be nice to be able to collect the data that goes into the Booking Widget tab, especially the cell phone number is important as this is the number that we'll be able to reach the guest.

    Regarding the phone number, it's really important to choose a country code. As you now allow PM to collect which country the customer comes from, we can't contact the customer if they forget to type in the country code.

    1 vote

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  10. I want to block off dates on some channels didn't know if I could choose specific channels.
    For instance, NYE is a big night for us, I would love to only allow direct bookings to book vs all channels...especially the ones where we have to pay such commissions on.

    4 votes

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    0 comments  ·  Channels  ·  Admin →
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  11. We have customers from all over Europe. When they book many forget to type in country code. That's not practical. Thats why choosing country code when booking should be mandatory. Thank you for a great service.

    1 vote

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  12. I need the trigger condition of "if the rental agreement is NOT signed" to resend it, in the case where the booking is outside of the direct booking site (otherwise, the rental agreement has to be signed before proceeding to book).

    26 votes

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  13. Hostfully widget is a custom integration, this is why property manager cannot enroll in Chargeback Protection. Per this article "Stripe Checkout"  is a must

    Stripe's Checkout information
    https://stripe.com/docs/payments/checkout

    How to enroll in chargeback protection
    https://support.stripe.com/questions/qualifying-payments-for-chargeback-protection

    8 votes

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    received  ·  2 comments  ·  Integrations  ·  Admin →
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  14. Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.

    It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.

    5 votes

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  15. We would like the possibility to change our pre-arrival form to be a selfie with ID in hand showing in the photo, rather than just ID. It would be useful to add instructions for this picture for guests to see and follow.

    1 vote

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  16. When it comes to split payments, in transaction report, I would like to see the fees and taxes split. Currently, it's showing the fees and taxes for the entire stay, not just for each transaction.

    3 votes

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  17. Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
    Thank you!

    11 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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  18. I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.

    7 votes

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  19. Be able to select AM/PM time or military time for the agency settings

    8 votes

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    received  ·  1 comment  ·  Agency Settings  ·  Admin →
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  20. We already get the notification from each platform about cancellation through text message and email. What I want to have is the notification through hostfully. If we get any cancellation information in dashboard or inside of hostfully app or web, it should be more intuitive and easy to collect all of the information

    3 votes

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    received  ·  0 comments  ·  Dashboard  ·  Admin →
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