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  1. Here is the ideal scenario.

    Guest books and receives a welcome message and an arrival form. In the message, it lets him know that the access code will be sent upon completion of the arrival form.

    Once the guest completes the arrival form, I would have created a trigger for arrival form completion (which doesn't currently exist) and the guest will receive the access information.

    This flow makes a lot of sense. That would make the interaction a little more organic ensuring that the guest cooperates and fills out the arrival form.

    I hope this feature would be easy to…

    20 votes

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  2. We charge an admin fee. AirBnB and other Channels treat that as a fee to the property manager and keep it separated in the reports.

    However, in Hostfully reports, the Admin fee is added to the rental amount, and then the commission splits are taken from the Rental Amounts+Admin fees. The owner's are not entitled to any of the Admin fee.

    6 votes

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  3. Users should be able to connect their GA account and have the tracking available all the way though payment.

    5 votes

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    completed  ·  3 comments  ·  Admin →
  4. Remove the requirement to assign reservations to different people on the team. We know assigning users to each booking is useful to some, but this is a bit annoying for us as everyone on our team should have access to all

    2 votes

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    completed  ·  1 comment  ·  Admin →
  5. triggers before a block to send owner the check in info
    trigger before or after an owner block to create a cleaning job
    trigger before or after an owner block to create a maintenance job

    16 votes

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  6. Only message recipients for Hostfully reservations are viewable in the Scheduled Messages table. If you have multiple scheduled messages with the same scheduled time, there is no way to distinguish who the messages are going to or through which platform, e.g., Airbnb, VRBO, etc.

    1 vote

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  7. I need to be able to pull all the transactions that had a discount code associated with them and what the discount code was.

    3 votes

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  8. Please add the query parameter of Lead UID to the request method.

    2 votes

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    1 comment  ·  API  ·  Admin →
  9. Hey Guys, Could you create a webhook for new messages for new threads and/ threads

    4 votes

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    1 comment  ·  API  ·  Admin →
  10. Please create the ability to create canned review templates (eg "{First Name} was an easy guest. I would highly recommend.") that we can generate after a guest's departure. This would be very very helpful in saving a ton of time.

    18 votes

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  11. If a guest cancels a reservation, the RemoteLock pin is still active. Hostfully should send an update to RemoteLock to deactivate the Pin or Delete the Guest record.

    1 vote

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    1 comment  ·  Admin →
  12. 1 vote

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    completed  ·  0 comments  ·  Admin →
  13. Change RemoteLock pin to 4 digits, instead of current 6 digits. Both Airbnb and HomeAway's integration with RemoteLock set the auto-created pin to 4 digits.

    10 votes

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  14. The Nightly Base Price is listed on the property's direct booking page. It rarely is the same as the quoted rate. It should state "From" before the rate.

    1 vote

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    completed  ·  0 comments  ·  Admin →
  15. An auto reply is a template reply that is automatically sent back to a guest inquiry or comment via the inbox. This is an important feature for guest customer service on a direct booking website. It is possibly even more important on third party OTAs like AirBnb that track host response times as host response time is one SEO metric and affects the host's listing search rank position on the OTAs. When we get over night inquiries for example, it is helpful to have an auto reply that tells inquiring guests that we got their message and will be in…

    13 votes

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  16. Zapier would provide automated integration with 1,500+ of the web’s top tools. Usefull for small businesses like ours with not enough properties to have API access.

    6 votes

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  17. Please bring over guest name & phone number. Not only email address.

    4 votes

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  18. Create an endpoint to control all messaging "inbox" communications

    3 votes

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    completed  ·  2 comments  ·  API  ·  Admin →
  19. Is there anyway in which an "event" such as "Owner Cancels Blocked Dates" can be added to Triggers and Templates?

    When a guest cancels a reservation we receive an email notification through a Trigger. However, when an Owner cancels a block we don't receive a notification. Twice we have had an owner cancel without letting us know so we did not cancel our housekeeping service for the owner stay.

    10 votes

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  20. This is for auto replies that kick in by a time based trigger of non response to a guest inquiry. This is for Guest inquiries and also current guests.

    For example if a booking agent is really busy and 30 min has gone by and they have not responded to an inquiry. Then the auto reply would kick in so that the guest would get a response.

    Ideally we could set the time frame. 30 min is just an example.

    It helps a lot for OTAs like AirBnb that track how quickly we reply to inquiries.

    9 votes

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