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  1. We would like to capture owner adjustments in Hostfully so that we can subtract these from the payout amount. We are, however, required to keep a record of the expenses in case a customer asks for this. Because if this, we currently use another app to capture the expense and the photo of the receipt or invoice and then transfer this into Hostfully.

    It would be great to be able to capture these from the app using the phone camera to take a pic of the receipt or invoice and then these automatically being added to owner adjustments

    8 votes

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    2 comments  ·  Mobile App  ·  Admin →

    Now on the PMP, you can upload an attachment to your owner adjustment. This page is mobile friendly and you can upload an attachment directly from your mobile device. This feature is not yet available on the mobile app. If you feel that this needs to be supported by the mobile app, please file a separate ticket.

  2. Hi there - I use Enso Connect for a handful of things, including automated messaging. Currently, there isn't the ability for me to send Airbnb messages via Enso Connect as Hostfully doesn't offer that capability via the API. Is this on the roadmap? Enso says that their other PMS integration partners are offering this but not Hostfully currently. Thanks!

    1 vote

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    0 comments  ·  API  ·  Admin →

    The ability to send messages to channels is now supported (Airbnb, Vrbo, Booking.com)


    https://dev.hostfully.com/reference/createmessage

  3. The new calendar is great. Thank you.

    It would be helpful to remember the filter conditions when we return to the calendar enquiry. As it stands all conditions are dropped and we have to continualy re-enter them. We do a lot of work from within the calendar area and it would help to preserve the set of properties we are working on rather than lose them every time we return to the stacked calendar view.

    4 votes

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    1 comment  ·  Calendar  ·  Admin →
  4. Currently, even when there is a message send failure, it shows as sent in the mobile app. This got us in trouble a few times when we looked at the app and assumed messages had gone through, but then we logged into the desktop version, and we saw that it had the red box around the message saying it had not been delivered. It's honestly hard to rely on the mobile app for much of anything except checking for booking notifications because we can't sms, whatsapp, or use templates either.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
  5. Currently, you can create a block on the App. However, it is very glitchy and we have trouble actually creating a block on the calendar. Secondly, it would be fantastic if we could modify a block or remove a block from the app. The app does not allow any editing or cancelling of a block until you get back to desktop.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
  6. For now, when selecting to use Gmail in Email Settings, I'm not able to switch it back to the other types of email.

    8 votes

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  7. Have access to our templates on the mobile app,

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
  8. I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.

    23 votes

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    This has been completed. The form now only refers to government IDs, whether they are a passport or any other official government ID. This should remove the confusion associated with mentioning passports.

  9. It's not truly full screen now, which leaves you with the "scroll within a scroll" (i.e. there are two righthand scroll bars, one for the browser and one for the calendar). Those are always a pain to work with, and make it difficult to find the bottom (left-right) scroll bar.

    That would also make it possible to remove the silly dead space at the top where it says "[Agency] Properties Calendar"

    2 votes

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    completed  ·  3 comments  ·  Calendar  ·  Admin →
  10. Just like phones do with text messages, it would be nice to have the app auto-capitalize the first character in a sentence - starting a new message, upon returns, and after periods. Meanwhile, you need to hit shift every time or everything is lower case by default. I personally don't like that level of informality when communicating with guests.

    2 votes

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    completed  ·  3 comments  ·  Mobile App  ·  Admin →
  11. Same as we have it on the desktop version, I would like to be able to filter my properties based on my guest's request and email the resulting list of properties to my guest.

    This feature is available within the Central Calendar page of the desktop PMP:
    click filters, then email property list link.

    I would like this feature to also be available on the mobile app

    2 votes

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    1 comment  ·  Mobile App  ·  Admin →

    This is now available thanks to the Template Picker feature in the app. Simply select the corresponding "quote building tool" (aka alternative options) feature in your templates

  12. Alexa show device is a great way to directly give specific recommendations to your guest. If this can sync with our guidebook we can create those specific ideas through the Alexa app on property to explain how to operate something or where to find things....

    1 vote

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    completed  ·  0 comments  ·  Integrations  ·  Admin →
  13. When guests send attachments on Airbnb or email (respond to inbox's email thread with attachment), the corresponding conversation page should include the attachment in the thread

    1 vote

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    1 comment  ·  Mobile App  ·  Admin →
  14. 'Duplicate' button for recreating a custom report that may need to be duplicated. This is an easier customer experience than our current process of using the URL and replacing text within that URL to duplicate a report. Some of are not tech savvy and we need to consider this when making a process for user's to follow. The current process is too development minded and it can be simpler and more customer focused.

    2 votes

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  15. With amenties being such a huge search filter being used, the API connection on Hostfully should reflect every Airbnb amenity since their new updated list a few months ago.

    18 votes

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  16. As a PM, I’d find it helpful to have more details (listing, booking, …) to Airbnb inquiry. At the moment, it just shows up in Inbox with no further details, and can be tricky to get the full context for a proper response.

    5 votes

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    1 comment  ·  Inbox  ·  Admin →
    • it would be really nice to have the direct link to the property listing page back again at the top right.

    • it is impossible to see the dates of a month when these are booked. See screenshot attached. It would be good to show the dates above the booked dates

    • back-to-back booking does not always have the white space in between. see screenshot attached

    • mouse over shows Channel, Guest Name, # adults and price. It would be nice to have check in/out date mentioned as well.

    Hope this helps ;)

    3 votes

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    2 comments  ·  Calendar  ·  Admin →
  17. I love the new Central Calendar. I would like to see out for 12 months, rather than 6.

    3 votes

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    completed  ·  2 comments  ·  Calendar  ·  Admin →
  18. We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.

    18 votes

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  19. Currently if a new channel is added, you have to delete a fee/tax and add it again as new to include the new chanel.

    We should be able to edit this information as we do with any other content.

    In addition, it would be nice to be able to apply globally fees/tax settings for new channels as they arise.

    As it is now, every new channel we have to delete and read a tax and fee on EVERY listing.

    45 votes

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    Hi everyone! Thanks for upvoting this idea.

    With the new Property Settings, you now can edit your fees/taxes without the need to delete and re-add them!

    For more details, you can refer to this help article: https://help.hostfully.com/en/articles/3586061-set-up-your-listing-fees-taxes-and-policies#setting-up-fees

    Thanks for your patience while we worked on this feature!

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