119 results found
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Reject reservations with failed payment
If a payment is declined by the payment processor, the reservation should not be accepted and cancelled to keep the calendar available
4 votesThey system already rejects reservations with failed payments, with the exception of particular cases on VRBO and Booking.com: for Booking.com, their platform is initially made for hotels and they consider that a reservation is valid even if the payment is not yet received. For VRBO, in the case of 3DS2 security validation failing (case that mostly applies to Europe), a reservation will be ok'ed and a payment link will the sent to the guest to pay immediately on Hostfully. Note that this latter case for VRBO is about to be handled and this flow will work as expected.
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A Mesh of Reviews - Direct, Airbnb, VRBO
I have a wish list for you. I'd love it if you guys could team up with https://elfsight.com/all-in-one-reviews-widget/ and let them be able to use our reviews. 98% of my reviews are from Airbnb or VRBO so I don't use Hostfully's. However this link above offers a mesh set of reviews coming in from different platforms. This way I could show my direct booking reviews along with Airbnb & VRBO. I've been using Elfsight.com for years showing my reviews. Here's a listing were you can see my Airbnb reviews on my direct booking website via Hostfully's widgets (near the bottom…
4 votesWe already provide a Revyoos integration for that matter.
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Separating the alerts for bookings and inquiries on the UI dashboard
There is no difference in figuring out if its an inquiriy or booking, as both of them are populating in the UI Dashboard. It says we have to go to pipeline to check, but it should more straightforward to let us know at the Dashboard itself if it is a booking or inquiry. Probably have a separate tab from inquiry and booking, so it doesnt get confusing. People can get excited thinking its booking but ends up being just an inquiry. Thank you. Hopefully this is implemented.
4 votesThis already exists on the Dashboard, it probably just need to be clarified. As you see on the attached screenshot, you have 3 different types of notifications here:
- the 1st one is a booking: you see this is a booking because it has a large green check mark on top of the property image
- the 2nd one is an inquiry
- the 3rd one is a booking request: which means that the guest already provided their payment info, are ready to book, and just waiting for your confirmation (which is why you see the "Pending" button.
Hope this helps.
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Protection against fake inquiries
It seems I have been getting more fake inquiries from bots when I post our direct book link in social media posts. It would be nice if we could have an extra layer of protection from bots.
4 votesThe system provides ways to automatically mark fake inquiries as "Duplicate" and an action to "Ignore" inquiries you deem non relevant.
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Initial message guest sends through to appear in inbox
It would be good if the initial message a guest sends through when they book the property through a third party platform appears in the inbox thread like it would on Airbnb. So you don't have to go looking for it under the guest Notes section.
4 votesThis is already the case - messages sent by guests appear in the Hostfully Inbox by default.
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Full pipeline access for all managers
I would like to see full access to the pipeline for all managers. We are working as a team and today I have to edit a booking and assign it to me to i.e. record a payment. When I am done I have to edit the booking and assign it back to i.e. a booking agent. A Manager should be able to work with all tasks on all bookings.
4 votes -
Font on Direct Website Listing
When you visit a property via the Direct website, the font is not the easiest font to read. Having a few options to change the font would be great.
4 votes -
Homeaway External Booking ID via API
Is it possilbe to provide the External Booking ID for Homeaway/VRBO channel via the lead endpoint? This is a fairly critical issue for us when aligning transaction reports to/from vendors
4 votes -
Notification of pet fee when a guest opts into the pet fee
When a guest pays for a pet fee, it would be helpful to get a notification that indicates the guest will be paying for/bringing a pet.
3 votesYou can already do this by created a pet fee as an option and the system will send a specific email is this option is selected: https://help.hostfully.com/en/articles/6895588-handle-pet-fee-in-the-hostfully-booking-flow
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Improve Quickbooks integration for vrbo
The sales receipt for vrbo should post as an invoice so that payments can be applied as received. Invoice should break out rental income, taxes, fees etc like the Abnb Sales receipt does.
3 votes -
Add "Property Manager" Option for Provider Type
Add "Property Manager" Option for Provider Type under Service Provider.
3 votes -
Airbnb fees not in Owner reports!
Currently the fees for Airbnb are NOT BEING CALCULATED in the reporting features! This is huge cost to my business because without that fee coming out of the gross income amount, I as the PM am being stuck with the expense! And there is no way to see it on any reports.
3 votes -
2 votes
You can already do this in the Fees and Policies section, You can create a fee and set up a taxable % for that fee.
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Support Photos in the Check-In instructions field
Allow photos in the check-in instructions tab so that some complex instructions can be easily understood.
2 votesYou can already add photos in the check-in instructions field, as long as these photos are already publicly accessible on the web somewhere. Go to the web page where you want to copy the photo, select the photo and copy it, then go to the check-in instructions field and paste the photo. The browser will automatically reference the photo from the other site and display it.
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Direct lock integration with Dormakaba
Direct integration for Yale locks instead of using our software partners.
2 votesOur integrated partner Lynx already integrates with Dormakaba locks, so we suggest you set up this integration in order to connect to those locks. Thank you.
Ref: https://www.getlynx.co/integrations/#:~:text=Smart%20Locks%20for%20Keyless%20Entry
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Remove Title, move up calendar to the top
Let's optimize the calendar page layout by killing the dead space at the top.
For that we'll do the following:
- remove the h1 title
- move the filter icon
- move up calendar to the top below the nav
- have the horizontal scrollbar coincide with the bottom of the browser2 votes -
Rental Agreement should be required at the point of booking and not after full payment has been made.
At the moment, Hostfully does not require the "Rental Agreement" to be signed until the final payment has been made, but this can be many months after a guest books. We require payment of 50% at the point of booking. We require the final payment 30 days prior to check-in. The rental agreement includes rules and stipulations about the booking (hence a rental agreement). The problem is that we do not have a rental agreement until they pay the final portion. The "rental agreement" should be signed at the point of booking. Not later on. This is basic hotelier procedure…
2 votes -
Ability to click on guest name in Inbox to immediately pull up reservation details
Right now, when there's a message in the inbox, you cannot click on the guest's name to pull up the reservation details. It is super time consuming to have to then go to the pipeline, find the reservation and then look it up.
2 votes -
Flexible Calendar Search Option (Like Airbnb)
With guests now being flexible to travel, lets add a flexible calendar search option on our Hostfully direct websites similar to Airbnb's new "I'm Flexible" search option.
2 votes -
Display Discounted / Fixed Monthly Pricing - Airbnb "Long Term Stays"
Airbnb allows you set a discounted monthly rental price for anyone shopping out 30+ nights or more. This discounted price is incredibly appealing for prospective guests to consider when renting out a month or more stay.
Currently the direct booking site only allows a view for a SUM of all nightly rates. You can imagine how large this number can appear if a guest is booking out for say, 78 nights.
In COVID environment we are seeing a ton of long term guests who are able to work remotely. By enabling a discounted monthly rate we can more effectively capture…
2 votes
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