70 results found
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38 votes
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3 votes
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Reschedule Auto 2nd Payment Balance When Updating Split Payment Settings
As a property manager, I want the auto 2nd payment balance to be rescheduled whenever I update the split payment settings on the property settings page. This ensures that payment handling for leads is automatically adjusted based on the updated settings, maintaining accuracy and reducing manual intervention.
Current Behavior: When the split payment settings are updated on the property’s main settings page, the payment handling for the associated lead is not rescheduled. However, updating the lead directly in the lead modal correctly triggers the rescheduling of the payment due handling.
3 votes -
Add discount code from payment page
Ability to add discount code at payment page before guest pays. This would be helpful if we would like to offer some last-minute discount and it creates a better workflow for customer journey
1 vote -
Capture credit card when % at Reservation is set to '0'
To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.
19 votes -
Hold payments from vouchers for future guests
Hold payments for vouchers that are paid in advance for guests
2 votes -
Promo code on rent only not the marketplace
Apply the promo code on the rent not on all the invoice, like the wood we sell, all the food, etc.
1 vote -
Integrate with Holiday Rent Payment
Integrate with Holiday Rent Payment by Yapstone
2 votes -
Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)
Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)
3 votes -
Balance due should not appear in View Order page for cancelled bookings
We have canceled the booking and issued a partial refund via Stripe. A record of this refund transaction has been added to Hostfully.
However, the View Order page currently displays a confusing calculation of the total amount, amount paid, and balance due. Since the booking is canceled, the "Balance Due" field should no longer be visible.
1 vote -
promo code Capital letter vs lower case
for a direct booking on the website when people put the discount code, we see the letters in capital letters at all times but the system is sensitive to lower and upper case letters. We often have errors because on cell phones, the first letter is always capitalized and that always creates errors. No matter what people write, it appears in capital letters. If we make a promo code in capital letters, customers write the first letter in capital letters and everything else appears in capital letters without being so, and if we make a code in lower case, people…
1 vote -
Add the option to charge the guest for payment processing fees
Payment processing fees are a lot and add up as an expense. Please add an option to charge the guest for payment processing fees when using Stripe as a payment processor.
1 vote -
Retry auto-refund a few days later
It would be nice if the refund in Hostfully would automatically retry so I did not have to remember to manually refund when the balance in Stripe is sufficient.
1 vote -
When using VacationRentPayment, allow us to accept the bookings before charging the guests
If we use VacationRentPayment as a payment processor, booking requests get charged immediately. However, VRP does refund the payment processing fee on refunded transactions (if refunded within 48 hours). So the guests are getting charged before they have a confirmed reservation.
We need to change this behavior so that guests are not charged until PMs agree to take the bookings
3 votes -
Add customer's email to Stripe payment data
When a guest purchases an item via Guidebook Marketplace, we receive an email notification with the guest's name, guest's email, and transaction ID.
However, when we go to Stripe and look for the transaction, there is no email or guest name linked to the transaction. It's hard to tell which payment is from which guest. Therefore, adding the customer's email and name to the Stripe payment would be great.
3 votes -
Extra service showing on Payment checkout flow
From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.
3 votes -
2 votes
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Discount for certain payment methods
We would like to set up a discount for payments done without credit card
2 votes -
Set specific balance due date for individual reservations
I have guests for which I need to push the payment date back. I'd like to have this ability.
7 votes -
Receipt should display the amount paid and not the reservation total
The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.
8 votes
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