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50 results found

  1. As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.

    12 votes

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  2. When you click on bedroom at the bottom there should be an option to save or delete option on the bedroom set

    5 votes

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  3. As a VRM I would like to have a different agency/owner split per property per owner. Right now, the same agency/owner split applies to all properties that belong to a single owner. Instead, I would like to have different splits per property per owner.

    5 votes

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  4. Other countries consider "weekends" to be more than just Friday and Saturday.

    3 votes

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  5. I want to set up a minimum day stay over time.
    For example:
    - 70days before stay > minimum 3 nights.
    - 50 days before stay > minimum 2 nights.
    - 30 days before stay > minimum 1 night.

    The closer the booking time is, the lower the minimum stay guests can get.

    I'm thinking of this approach made me realise they are delaying potential 1 night stays to far in advance. to maximise the pricing of those dates. (just in case demand picks up closer to date due to any particular activity)

    4 votes

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  6. As-is:
    In order to assign an existing owner to a property I can enter his/her email address to connect the property to this owner. However, I always have to know what the email address of the owner is.

    To-be:
    Drop-down to select from existing owners and assign the owner to the property in the property owner tab

    2 votes

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  7. Add the "Properties" button to the main menu buttons, it is being used constantly and should have direct access rather than through a drop-down menu, ideally to have a drop-down menu where you can just pick your property instead of scrolling them down.
    Direct access to make changes in properties through the calendar view

    11 votes

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  8. I have multiple owner who have multiple properties with us. A few are in different areas and fall under a different commission bracket. Currently, there is no way to change commission rates for the property; instead it is connected to the owner. This complicates or eliminates our ability to utilize the financial reports.

    2 votes

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  9. Many fees are the same for every property, or for large groups of properties. It's a huge pain to have to add every fee to each property individually. There should be an option to set defaults globally and then override them at the property level.

    11 votes

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  10. Ability to control security deposit by platform would be helpful for platforms like Booking.com which sets a maximum for the deposit.

    In our case, we usually charge $500 security deposit for direct bookings, VRBO, etc, but booking.com limits it to $300, which is communicated to guests at the time of the reservation. So guests are expecting to pay a $300 deposit whereas their reservation within Hostfully has a $500 deposit due and there is not a way to change it.

    1 vote

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  11. It would be great to offer extended stay discounts that are seasonal so we may use them for the low season. We have interest from guest originating in cold climates to come stay at our property in Florida during the winter months. Currently hostfully allows extended stay discounts but I can not apply that to certain times of year - currently only appears to be on an annual basis. I just had a guest book our property using the extended stay discount during peak season which resulted in a 13,000.00 discount.

    1 vote

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  12. After going through this, I believe that this is a bug. I have brought this to Hostfully’s attention in the past, but I don’t feel like they truly understand what is going on here. It’s a bit hard to explain, but I feel that the images show the problem than the explanation.

    Pricing Periods date selections need to match every industry standard when selecting date ranges – Our industry works on “nights booked” and “nights selected”. We select dates and base the range of nights (check-in to check-out). When selecting date ranges in Pricing Periods, the last date selected is…

    1 vote

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  13. It would be helpful if each Pricing Period had a different color on the Pricing Periods tab (under Agency Settings). Right now, it just shows one color (I assume it's the color of the person who entered the Pricing Period info).

    Also, it would be nice if you were able to see the details of the Pricing Period (such as name/date) when you mouseover the date on the calendar in Pricing Periods.

    As a side note, I found and reported a glitch where if you delete a Pricing Period you may not be able to create a new one that…

    2 votes

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  14. Currently our emails sent to guests list the Company name in big bold letters for example "!@#$.LLC" instead of listing the home they booked.

    This is confusing to the guest and they suspect that it is spam. The emails are disregarded. All email interactions with guests should list the Booked home name.
    So top of the email should list your "Home booked"... not the LLC that the home is under.

    Thank you
    VB

    2 votes

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  15. Be able to edit taxes and fee without having to start from scratch each time

    1 vote

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  16. Would it be possible to adjust the hierarchy of the "Space" Section in the Hostfully listing.

    Currently this information is hidden below "Neighborhood" and "Interaction." It seems to me that it would make the most sense both organizationally and from a customer interaction perspective to have the "Space" section immediately following the long description.

    4 votes

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  17. Add a property drop down box to the pricing page that would allow you to jump from property to property, Similar to the one on the Calander Tools page. It gets very time consuming when you are pricing 40 or more properties. It would cut our time in half, if we can avoid going to the properties page and then selecting the pricing tab.

    3 votes

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  18. Change the minimum stay settings on the property so that when this is updated, the calendar gets automatically updated to these new minimums for the future. The one condition should be that any manually set minimums that are greater than the new minimum stay setting should not be updated, but otherwise they should be.

    I've had a couple situations where I updated the minimum stay on a property from 2 nights to 3 nights, but we still had 2 night bookings come in because I hadn't manually gone into the calendar and updated the minimum stays for future dates.

    2 votes

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  19. When a new user is added, we have to individually add their permissions property by property. It would be much easier if we could give them permissions, all at once, to a block of properties based on any criteria like a tag, location, or even a multi-select tool, etc.

    2 votes

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  20. Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

    24 votes

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