120 results found
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2 votes
You can already do this in the Fees and Policies section, You can create a fee and set up a taxable % for that fee.
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Have a field for Pincode on each Property´s Mains Settings.
I have a different pincode for each property, and I would like to enter them on each property´s main settings so the pin code populates to a specific custom template.
5 votesHello - this functionality already exists using our custom data system for properties - please see documentation on this at https://help.hostfully.com/en/articles/2762015-define-and-use-custom-data
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Ability to create discount for specific night even when the rate is dynamic
We're using dynamic pricing tool and for some cases, we want to give a discount for a specific night with dynamic rate.
We don’t keep the rates the same. We need a feature with ability to discount a specific night1 voteYou can do a price override directly in the dynamic pricing tool and provide a discount there.
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1 vote
This already exists. If the guest enters a message in the booking widget, this message automatically shows in the inbox as the first message in the thread.
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Ability to block homeowner's view of guest information & names
As a property management company, we want our owners to have visibility of future reservations so that they can see the nightly rate and booking length. We have this setting turned on. Unfortunately, this means they can also see the guests' names.
We wish it was possible to have that owner's portal setting turned on without the owners being able to see guests' names.
The reason for this is because if we ended our management contract with a homeowner, we would not want them to be able to use the guests' names to search for them on Google, Facebook, etc.…
1 voteThis can be achieved by unchecking the box "Owner can view booking details"
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Notification of pet fee when a guest opts into the pet fee
When a guest pays for a pet fee, it would be helpful to get a notification that indicates the guest will be paying for/bringing a pet.
3 votesYou can already do this by created a pet fee as an option and the system will send a specific email is this option is selected: https://help.hostfully.com/en/articles/6895588-handle-pet-fee-in-the-hostfully-booking-flow
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Hide guest name from Service Provider's calendar
Ability to hide guest's name from Service Provider calendar as I see it's not necessary for them to see that.
1 voteSetting to uncheck is "Owner can view booking details" on the Owner Tab (Property Settings > Owner > Owner Permissions)
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Canceled bookings don’t show up in owners report
Include all revenue including canceled bookings in the owners statements when the money is being kept due to cancellation policy and not refunded.
1 voteYou can just use the filters available in the report creation screen to not filter our cancelled bookings.
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Edit Hostfully default templates
Hostfully default template "Thanks for booking: booking confirmed" contain numbers, which will be removed on Airbnb Inbox, resulting in formatting issues. I want the default templates to work fine for all channels.
https://help.hostfully.com/en/articles/5404021-custom-template-examples
1 voteYou can already edit the Hostfully default System Templates: just click on the English link to open the template, edit it, save, and that's it.
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Gift cards to book a stay
Offer gift cards on Hostfully for people to purchase a gift card for someone to use to book a stay.
4 votesWe have Discount Codes - this is the same thing, just called differently.
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Damage program for listings on Booking.com
With Booking.com reservations, the security deposit is not automatically collected. Therefore, collecting it from the guest after the reservation is made can be a bit of an inconvenience to our operation.
We would be much better off if we have a damage program for our BDC listing (so guests would only pay for SD in case of any damages). Unfortunately, this is not supported via API at this time. If this is available, it's a big help for us.
4 votesI just checked several Booking.com bookings and seeing that the security deposit is correctly collected. Closing this.
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Deactivating properties should disable channel connection
If a property is connected with Airbnb and I deactivate the property from Main Settings, Airbnb channel connection will still be active, thus I can't delete the property. I want all channel connections to be automatically disabled when deactivating a property.
1 vote -
Modify owner invite template with HTML
I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.
1 voteHello, you can already do so using the template called "Invite inactive owner to claim his property".
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Allow potential guests to get quote without putting in email, etc.
Currently, guests must put their name and email to be able to get a quote. This is prohibiting business as it is easier to go to Airbnb or VRBO to run numbers on homes...and then they may find a different home. I would love the option to be able to turn this feature off and only collect guest information when they actually book. Thank you for your consideration.
10 votesPotential guests can already view a full quote without entering any information. They just need to click on the Show Details link below the widget.
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Add hold event for trigger
When I look at the triggers there is no trigger for Hold or Hold reminder in the picklist.
We want to use that because we work in multiple countries so we can send the specified email.
1 voteWe already have a system template for Holds - which is why the system does not expose a trigger. You can toggle the Hold templates and have them in different languages, so the system will automatically choose the right language.
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Pet Fee per Pet
Have the option to charge a fee per pet.
1 voteWe already support his feature. Please see how to set it up in the following article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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Digital Guest Guide
It should have an access from our Hostfully account to the Guest Digital Guide. As I understand, we have to log in again to gain access to the portal.
1 voteYou can already do this by enabling your Hostfully Guidebook integration from the Integrations page and cick on the link "Automatically sign into my Hostfully management console"
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Search past guests when adding a lead from calendar
Usually, when I manually add a booking I do it from the Calendar and would like to be able to easily populate guest information. I would like to see an autofill option when I start to add a guest's name so that I do not have to manually fill out all of their information when I know that they have stayed with us before.
4 votesThis option already exists - when you open the Edit Lead window for an archived booking (Past stay), it provides the option to "Re-book" the guest. Clicking on Re-book will automatically populate the booking window.
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Extra field for direct booking
Put an extra description field for direct booking. As a lot of us might do very differently from direct booking to some other OTAs, it might make sense that to have an extra field so we could write something up. In my case, I will require security deposit through Superhog, while I do not do that at Airbnb. Thx
1 voteDirect bokings are already identified as coming from the Hostfully channel.
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Include owner adjustment NOTES to reports
PMs would like to incorporate notes that describe the adjustments in the reports, so they can indicate why the repair was made, by whom, and hopefully a hyperlink to the images (before and after) of the work.
4 votesOwner adjustments notes are included in the Owner reports as "Expense Description".
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