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  1. Can you port arrival form directly to the Guest Information. We are manually collecting address and then cutting and pasting.

    Add a formal set of booking gest address fields that align with client information. This would save a lot of time in updating! And then we can link to external integrations also!!

    1 vote

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    2 comments  ·  Other  ·  Admin →
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    Hello Mike, you can find the data provided by guests on the Pre-Arrival Form on the Stay Details tab on the Edit Lead pop-up (that you see when clicking bookings on the calendar).

  2. We should have the ability to charge guests one time payments towards their bookings. I have a lot of guests wanting to make payments towards their stays, and I have to send them a payment link via stripe to take care of it.

    1 vote

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    1 comment  ·  Payments  ·  Admin →
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    Hello James - this is at the core of what the Hostfully PMP does - you can create a booking directly on the calendar and choose the option to Save and Open Mailer the payment link to the guest. Based on the rules you defined in Agency Settings, the guest will either pay the full amount or the % to reserve the place (and balance paid N days before check-in). Please read more details at https://help.hostfully.com/en/articles/4327461-reservation-payment-settings-monitor-outstanding-balances

  3. Direct integration for Yale locks instead of using our software partners.

    2 votes

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  4. If a payment is declined by the payment processor, the reservation should not be accepted and cancelled to keep the calendar available

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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    They system already rejects reservations with failed payments, with the exception of particular cases on VRBO and Booking.com: for Booking.com, their platform is initially made for hotels and they consider that a reservation is valid even if the payment is not yet received. For VRBO, in the case of 3DS2 security validation failing (case that mostly applies to Europe), a reservation will be ok'ed and a payment link will the sent to the guest to pay immediately on Hostfully. Note that this latter case for VRBO is about to be handled and this flow will work as expected. 

  5. Whether we're sending post stay check ins, or wanting to avoid re-booking bad guests, it would be nice to have some sort of ability to categorize guests who you don't want to welcome back. They wouldn't be able to re-book under that email and automatic templates wouldn't be sent to them.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  6. I just onboarded with Hostfully and was very surprised that after a guest books the second payment is not automatically collected when due. I have been with two other PMPs and this was standard in both of them. In both of those systems the credit card used for their payment is stored and used for the second payment when due.
    We collect 50% at booking, 50% is due 60 days prior to arrival. We always had a triggered message 10 days before the due date reminding the guest that their balance would automatically be charged on XX date (60 days…

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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    Dear Carole. Thank you for your feedback.


    The Hostfully PMP does automatically collect balance payments. It should work in all cases as long as you use Stripe as your payment processor, unless the guest credit card is rejected by Stripe (which is rare).


    I'll close this item for now but please feel free to reach our to our customer service team if you need help setting things up.

  7. Airbnb now allows you to charge a pet fee as does VRBO. But the hostfully calendar widget you have for your direct booking website does not allow you to select a pet to your reservation. In the "Policies and Fees" tab in Hostfully lets you select "applies to hostfully" andbut this will AUTOMATICALLY charge the pet fee to EVERY guest. It does not let your guests select is they are bringing a pet or not. If you click "is optional" is still does not give the option for guest to pick a pet or not.

    16 votes

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  8. We have a widget for our website so guests can put in their dates and can automatically book or get a quote. Once you put in your dates the widget calculates the total and it will say "$850 total for 4 nights" for instance. This total includes the security deposit which skus what the guest believes the nightly rate costs and other fees. I think ti would be helpful to either have the break down open up instead of just to the total. OR say the total and say + security deposit. For example "$350 total for 4 nights plus…

    10 votes

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  9. Ability to see rent broken down by property for a specific time period based on days stayed at property during that time period. This report would be useful for allowing users improved financial accounting/reporting as well as reporting to tax agencies.

    Example: Property A is booked for 3 months and checks in on October 31st. Today, there is no accrual revenue report that breaks that revenue out throughout November, December and January.

    1 vote

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  10. Please allow for discounts to be provided as percentages (of reservations) rather than a flat amount.

    24 votes

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  11. I'd love to see a customizable link for each property vs having to send the current property links which are wordy, include symbols, etc.

    1 vote

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  12. We'd like the ability to use a custom subdomain for the checkout and pre-arrival form pages, as well as any other guest facing interactions. This functionality already exists in the guidebooks.

    In a perfect world, the guest would never be aware that they have been transferred to a site run by Hostfully.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. It's currently possible to restrict check check in to certain days of the week. We need the same functionality for check outs.

    7 votes

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  14. We often get repeat customers or customers who have cancelled and now wish to rebook.We would like to be able to Re-Book them for new dates so we don't have to re-enter their information (emails, phone numbers etc) each time. At present when you select rebook it automatically rebooks them for dates that have already past. Very frustrating

    6 votes

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  15. Service Providers need to be able to see the Stay Details page - this is where we add important notes about the customer's upcoming stay - altered check-in/check-out times, need a baby cot, sofa bed made up, VIP, accessibility needs.

    13 votes

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  16. At present, a reservation must be assigned to a single agent, however, any organization with more than a few vacation rentals likely has at least two employees who need to interact with guests and manipulate reservations.

    The ability for multiple agents to log in and work on reservations is pretty critical to the scalability of the platform, especially if a history/change log were addd to the UI.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. At the moment, Hostfully does not require the "Rental Agreement" to be signed until the final payment has been made, but this can be many months after a guest books. We require payment of 50% at the point of booking. We require the final payment 30 days prior to check-in. The rental agreement includes rules and stipulations about the booking (hence a rental agreement). The problem is that we do not have a rental agreement until they pay the final portion. The "rental agreement" should be signed at the point of booking. Not later on. This is basic hotelier procedure…

    2 votes

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  18. It would save so much time and energy if it were mandatory for guests to submit their identification along with their payment when booking directly. This could help screen out under age bookings, help host make sure the booking guest is who they say they are and also give host peace of mind that if there was an issue we can show identification if there was a problem at the property! this would SAVE SO MUCH TIME AND ENERGY!!!!!!

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  19. Right now, when there's a message in the inbox, you cannot click on the guest's name to pull up the reservation details. It is super time consuming to have to then go to the pipeline, find the reservation and then look it up.

    2 votes

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  20. I've had clients ask for the ability to white-label the owners portal. They'd like to avoid referencing Hostfully in the owner interaction.

    5 votes

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