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  1. 2 votes

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  2. As a property management company, we want our owners to have visibility of future reservations so that they can see the nightly rate and booking length. We have this setting turned on. Unfortunately, this means they can also see the guests' names.

    We wish it was possible to have that owner's portal setting turned on without the owners being able to see guests' names.

    The reason for this is because if we ended our management contract with a homeowner, we would not want them to be able to use the guests' names to search for them on Google, Facebook, etc.…

    1 vote

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    1 comment  ·  Owner Portal  ·  Admin →
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  3. When a guest pays for a pet fee, it would be helpful to get a notification that indicates the guest will be paying for/bringing a pet.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. Include all revenue including canceled bookings in the owners statements when the money is being kept due to cancellation policy and not refunded.

    1 vote

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  5. Hostfully default template "Thanks for booking: booking confirmed" contain numbers, which will be removed on Airbnb Inbox, resulting in formatting issues. I want the default templates to work fine for all channels.

    https://help.hostfully.com/en/articles/5404021-custom-template-examples

    1 vote

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  6. Offer gift cards on Hostfully for people to purchase a gift card for someone to use to book a stay.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  7. If a property is connected with Airbnb and I deactivate the property from Main Settings, Airbnb channel connection will still be active, thus I can't delete the property. I want all channel connections to be automatically disabled when deactivating a property.

    1 vote

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  8. With Booking.com reservations, the security deposit is not automatically collected. Therefore, collecting it from the guest after the reservation is made can be a bit of an inconvenience to our operation.

    We would be much better off if we have a damage program for our BDC listing (so guests would only pay for SD in case of any damages). Unfortunately, this is not supported via API at this time. If this is available, it's a big help for us.

    4 votes

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    1 comment  ·  API  ·  Admin →
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  9. I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.

    1 vote

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  10. Currently, guests must put their name and email to be able to get a quote. This is prohibiting business as it is easier to go to Airbnb or VRBO to run numbers on homes...and then they may find a different home. I would love the option to be able to turn this feature off and only collect guest information when they actually book. Thank you for your consideration.

    10 votes

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  11. When I look at the triggers there is no trigger for Hold or Hold reminder in the picklist.

    We want to use that because we work in multiple countries so we can send the specified email.

    1 vote

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    We already have a system template for Holds - which is why the system does not expose a trigger. You can toggle the Hold templates and have them in different languages, so the system will automatically choose the right language.

  12. It should have an access from our Hostfully account to the Guest Digital Guide. As I understand, we have to log in again to gain access to the portal.

    1 vote

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  13. Usually, when I manually add a booking I do it from the Calendar and would like to be able to easily populate guest information. I would like to see an autofill option when I start to add a guest's name so that I do not have to manually fill out all of their information when I know that they have stayed with us before.

    4 votes

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    0 comments  ·  Calendar  ·  Admin →
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    This option already exists - when you open the Edit Lead window for an archived booking (Past stay), it provides the option to "Re-book" the guest. Clicking on Re-book will automatically populate the booking window.

  14. Put an extra description field for direct booking. As a lot of us might do very differently from direct booking to some other OTAs, it might make sense that to have an extra field so we could write something up. In my case, I will require security deposit through Superhog, while I do not do that at Airbnb. Thx

    1 vote

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  15. PMs would like to incorporate notes that describe the adjustments in the reports, so they can indicate why the repair was made, by whom, and hopefully a hyperlink to the images (before and after) of the work.

    4 votes

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  16. It would be helpful to have a QR code to display in our homes so guests can scan and book again, directly on our website.
    I understand you have a QR code for the guidebooks, so why not for the websites?

    5 votes

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  17. I noticed that I can edit the details of a guest only if there's a booking: by clicking on "Edit" on the lead and then "Client Information".
    BUT NOT if I click on "See all customers". There I land on a page that permits no editing.
    Intuitively I would go to this list to edit customers info! And not on the lead pop up.
    Another path that I feel we should be able to edit customer info would be: by clicking on the client Name on the lead pipeline. This should lead to the guest information page where I could…

    1 vote

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    If you click on the guest name, you will be able to add your metadata for this guest in the form. Note that this is not a "booking" data, this is guest data. This means that this points to a guest information, and a guest can be associated to multiple bookings, even across multiple property management companies. So you can annotate data for this guest (this is your data) but the underlying guest account is owned by the guest.

  18. 1 vote

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  19. Have the option to charge a fee per pet.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  20. It would be great if we had more control over same day bookings. For example, for one of our locations, it would be nice if we could enable same-day bookings only until a certain time. Having flexibility (like 12-hrs, instead of 1 day) or the ability to set time windows that we accept same day-bookings (like 6am-6pm) would be super helpful.

    1 vote

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    Hello Eleanor, you are actually referring to a setting called "Booking Lead Time" on our system, and not Booking Window (which is how long in advance you accept bookings in the future). Booking Lead Time allows you to do exactly what you're asking, which is the ability to define the minimum amount of time you require before accepting a booking (vs the maximum for the other feature). On the screenshot attached, see how I set if to 12 hours, meaning that I will not accept bookings if the reservation is made less than 12 hours before the check-in time. Hope this helps.

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