162 results found
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Identifying Vrbo Online and Offline Bookings in PMP Lead Modal or Calendar
I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.
Current Situation:
Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.
Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.
Feature Request:
As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…
24 votesAs per https://help.vrbo.com/articles/About-offline-booking, Vrbo does not allow offline bookings. If a booking comes from Vrbo and for some reason (like a payment failure), you had to collect payment outside of Vrbo, Vrbo expects that the booking will be attributed to Vrbo.
When this happens, you can do so from the Booking View modal, click on the Data tab, and click on the checkbox "Attribute this booking to Vrbo", as per the attached screenshot.
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Searchable drop-down list countries when new lead created
When I need to add manual leads from channels that are not synced I can type the prefix for the mobile number and select the country code. However, when I add the country from where the guests are there is no such an option, I always need to flick through the endless list. It would be great if (1) there is a seachbar to type the country or (2) when you go on the drop down list and type e.g. "N" the countries starting with N appear.
2 votesThanks for your feedback. Maybe I am missing something, but we already provide a quick access to countries in the selector (see image attached).
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Have a place to save a door code to a listing.
I have a couple of rentals where the owners don't want a wifi lock. We change the codes manually periodically. It would be great if there was a place to input these codes so that is automatically uploaded to the reservation like my Jervis codes do.
2 votesThis is now available on Hostfully Devices.
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Accept less than full payment
It would be helpful if guests could pay multiple payments, as arranged with us, to promote bookings during these tough economic times. I can set a 20% booking due but the only option is payment of the balance in full.
1 voteThis is already available through the Agency Settings page (see attached).
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Customization of the pre-arrival form
My rental requires specific pre-arrival registration form. This includes the names of each guest and wheter or not they are under 21, and for me to collect 5 pieces of data regarding each car that will access the community
so I would like to be able to create the custom fields and then organize them in a simple table so that its a legible and usable form
2 votesThis feature is already available. Please see https://help.hostfully.com/en/articles/2869492-capture-guest-information-before-their-stay-with-the-pre-arrival-form
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IN HOUSE dashboard
Proposed Improvement for the Hostfully Dashboard:
Currently, the dashboard displays: "New | Check-Ins | Check-Outs." However, there is no option to view currently hosted guests.
To enhance functionality, we propose adding an "In House" category, resulting in: "New | Check-Ins | In House | Check-Outs."
This addition would provide a comprehensive view of all guests, including those currently staying in the properties, making operations smoother and more efficient.
2 votesThis can be done on the Pipeline, by choosing status "In Stay"
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6 votes
Rental Agreement content can already be customized at will. The system will then add guest information, property information and booking information automatically to the agreement being signed, and will send a signed PDF to both parties. If further customization is required, we provide an integration with Docusign.
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Total cost breakdown on first page of Direct Booking Site
On the first page for creating a reservation, the breakdown of the reservation total should appear. Having the total without the breakdown makes it look like the nightly rate is VERY high. On the next page guests can then see the breakdown but that is often too late. The button should also say “continue” not “book now”. Please make the breakdown appear on page 1!
10 votesUnder Agency Settings > Direct Booking Site (tab), check the box "Show price details" and the price details will show below the widget on the first page.
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Ability to toggle off ALL system templates
At the moment, most of the templates are able to be disabled, but some of them are auto templates and couldn't be toggled OFF. The Pre-arrival form is one of them.
I don't want these sent to the guest.
I don't want Hostfully to automatically send ANYTHING to my guests.
1 voteThe system already allows for turning off of all sytem templates that send automatically. Those who are not selectable are NOT sent automatically but manually by the PM, like "Sending a quote" to a guest (this is done from the interface by the user). The Pre-Arrival Form is never sent automatically, unless set up through triggers by the user.
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8 votes
You can already create a pet fee per night from Property Settings > Fees and Policies.
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Notifications when an inquiry is made
I used to receive a text notification when someone makes a direct inquiry. It would be great if those could be restored. If not, I have to login to see that an inquiry has been made and that delays response time.
1 voteThis is a current feature and still works at the moment. Please check with our support team and review your triggers. This is most likely a configuration issue.
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owner
Add more functionality for triggers to apply to Owner Stays, that way we can communicate important info to the owner about their upcoming stay, remind them of the house rules, check-out time, etc. You'd think that owner's would remember all this stuff, but they don't.
1 voteYou can simply do this by adding the owner's email as the guest email.
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3 votes
The payment flow automatically displays in the language of the guest, so this feature already exists.
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Clicking save sends me back to the main settings
It would be nice if when I click Save or update, it keeps me on the same page. This happens in Agency Settings, Property Settings and Templates & Triggers.
2 votesJust tested and saving on those pages keep the user on those pages.
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Option to Exclude Taxation for Fees on Long-Term Stays
A feature to exclude taxation rates for fees on long-term stays would help streamline the process and minimize the need for refunds and manual adjustments.
1 voteThe platform already provides a feature on the Property Settings page, called "Ignore tax charge for over N Days"
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Service Providers
It would be much more easier if in the service provider portal there was a menu similar with the one of reservations where you would indicate the date, the property and the work that needs to be done since of course you have first created the provider to whom you will assign the job. The way the system works right now, initially you cannot edit a provider after you have created him, you cannot assign him more than one job and it is inconvenient to move from page to page to make a schedule when everything could simply work like…
1 voteHello Eleni,
You definitely can block a date and still create jobs the day before and the day after (since blocks, like bookings, are considered nightly). See the attached image.
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custom templates: cc
- we'd like an option to cc on the custom templates.
- include the email subject on custom templates.
2 votesYou can already select multiple recipients when you create your trigger.
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Ability to search for a guest by name
Ability to search for a guest by name on home page and inbox
2 votesWe already provide the ability to search guests by name in the Inbox and on the Pipeline. We're not planning to do this on the dashboard yet though.
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Option to approve Vrbo inquiry
We encounter situations where a guest has already inquired about a Vrbo property and now needs to be instructed to send a booking request. This can be burdensome for the guest, as we are unable to simply invite them to make a reservation.
If there is an option to pre-approve Vrbo inquiry so guest could book directly, it would be much more helpful.
1 voteBooking requests already exist for the Vrbo channel
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Sell ITEMS instead of Services
Be able to list the products not only as Services but also as Items/Products.
1 voteYou can already sell items - just create a service of type "Other", and list your items at will.
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