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Property Management Platform - Web

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33 results found

  1. Currently when a new inquiry comes into my Dashboard, I click on the assign to me button and I get redirected to the Pipeline where I can take a follow up action
    Or, if it's a new booking request, I click on the 'review' button and I get redirected to the Inbox where I can pre-approve / approve / decline. This is not very consistent in terms of userflow.
    As a PM, I need to process new leads more efficiently: review/assign/take action, all this without leaving the dashboard page and optionally applying actions in bulk.

    3 votes

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  2. The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.

    I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.

    3 votes

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  3. I would like the ability to add a checklist to each guest. I currently use a checklist that I mark off for each guest, but it is in excel. I would love to be able to link a checklist to each guest so that I see it within Hostfully and I don't have to go outside of the software to utilize it. Is this possible, or is something like this available within Hostfully now?

    1 vote

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  4. Airbnb inquiries remain in the pipeline and can not be deleted. I would like the ability to delete them as they clutter the inbox. It skews agency stats/metrics

    2 votes

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  5. As a PM, I would like to be able to modify archived reservations and charge guests after they check out. Currently this is only available for direct bookings.

    2 votes

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  6. Only suggestion I would make is to make the "View Order" button a bit more obvious, maybe make it available within the pipeline as one of the options that pops up when you click/hover over the circle. We don't have to click "Edit" to see that button.

    1 vote

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  7. 1 vote

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  8. As a VRM, I'd like to see the Host fee from HVMI so I could know how much they take from each reservation

    1 vote

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  9. When a client lead is in the system for dates that get booked by a different lead the original lead is not able to be edited at all. The system will not allow it to be saved since the dates have been booked. Regardless if lead is closed or open. this lead can not be edited / saved.
    Users should have the ability to change some information such as notes, name, change lead assignment etc and SAVE a lead regardless if the dates are reserved.
    This is a serious limitation in your platform and causing us a lot of issues…

    1 vote

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  10. From the calendar, it would be easier and less time-consuming to click on a button directly on the payment timeline tab to send the link instead of copying it and referring to the inbox to send or referring to the Pipeline to click on the balance reminder.

    1 vote

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  11. It would be easier and less time consuming to be able to see the balance status from the lead modal directly instead of going to "View Order".

    1 vote

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  12. Rebook option should be applicable for all lead statuses and all channels. Currently it's only available for archived direct bookings.

    1 vote

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  13. I can edit the Taxes field, but I can't edit the "Cleaning fee taxes" field. It would be useful to have cleaning fee taxes editable for custom quote too, like taxes field

    1 vote

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  14. Adding the property name would be user friendly and easier to view reservations in the Pipeline when on "All Properties" filter. It is too hard to understand which property it is just by looking at a photo in the Pipeline.

    1 vote

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  15. I want to add a pincode manually to the reservation under Stay Details tab. If the guest email field is blank (Airbnb doesn't send guest emails to Hostfully due to their policies), I'll need to enter my own email every time in order to to able to save the lead.

    1 vote

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  16. I have guests sign a rental agreement through my private DocuSign account. I would like to be able to upload this into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.

    6 votes

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  17. Please add option where you can set a time for leads to automatically close. This way quotes/leads are not left active forever. We do a lot of direct quotes/leads and it is not always possible to go and manually close each lead/quote and it's time consuming. Thank you.

    5 votes

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  18. Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.

    Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.

    This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…

    5 votes

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  19. We offer a lower commission rate on stays that acquired by our home owners. Since these are all entered in manually it would be great to have the option to change the commission rate when creating a booking so that the calculations will shake out in the reports rather than us having to track these stays and break it down after we run reports.

    3 votes

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  20. Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.

    5 votes

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