163 results found
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Identifying Vrbo Online and Offline Bookings in PMP Lead Modal or Calendar
I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.
Current Situation:
Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.
Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.
Feature Request:
As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…
24 votesAs per https://help.vrbo.com/articles/About-offline-booking, Vrbo does not allow offline bookings. If a booking comes from Vrbo and for some reason (like a payment failure), you had to collect payment outside of Vrbo, Vrbo expects that the booking will be attributed to Vrbo.
When this happens, you can do so from the Booking View modal, click on the Data tab, and click on the checkbox "Attribute this booking to Vrbo", as per the attached screenshot.
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Discounts as percentages
Please allow for discounts to be provided as percentages (of reservations) rather than a flat amount.
23 votes -
Allow Information Submitted via pre-arrival form to be used in templates
Data captured via the Pre-arrival form (such as other guests names) and other information is not be able to be used in a template.
For example, we have to add each guest over 16 to our guest list for access to the community amenities. We capture this information via the pre-arrival form. Currently I have to manually grab that information from the pre-arrival form and manually send it to the community to add them.
Ideally, since the pre-arrival form is capturing that information it would be nice to be able to use that in a email template.
21 votesAny field of the pre-arrival form is available as a variable (showing [custom]) in the templates.
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Photos in messaging templates
I'd like to be able to include photos in my check-in instruction template for airbnb messages. The visual helps guests to know what to look for when arriving to a place they've never been before.
18 votesYou can copy an image from another webpage and paste it into your template. The system will know how to just copy the URL of the image behind the scene and will display it when a message is sent.
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Handling pet fees in booking process
Airbnb now allows you to charge a pet fee as does VRBO. But the hostfully calendar widget you have for your direct booking website does not allow you to select a pet to your reservation. In the "Policies and Fees" tab in Hostfully lets you select "applies to hostfully" andbut this will AUTOMATICALLY charge the pet fee to EVERY guest. It does not let your guests select is they are bringing a pet or not. If you click "is optional" is still does not give the option for guest to pick a pet or not.
16 votes -
Access to Stay Details for Service Providers
Service Providers need to be able to see the Stay Details page - this is where we add important notes about the customer's upcoming stay - altered check-in/check-out times, need a baby cot, sofa bed made up, VIP, accessibility needs.
13 votes -
Total cost breakdown on first page of Direct Booking Site
On the first page for creating a reservation, the breakdown of the reservation total should appear. Having the total without the breakdown makes it look like the nightly rate is VERY high. On the next page guests can then see the breakdown but that is often too late. The button should also say “continue” not “book now”. Please make the breakdown appear on page 1!
10 votesUnder Agency Settings > Direct Booking Site (tab), check the box "Show price details" and the price details will show below the widget on the first page.
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Allow potential guests to get quote without putting in email, etc.
Currently, guests must put their name and email to be able to get a quote. This is prohibiting business as it is easier to go to Airbnb or VRBO to run numbers on homes...and then they may find a different home. I would love the option to be able to turn this feature off and only collect guest information when they actually book. Thank you for your consideration.
10 votesPotential guests can already view a full quote without entering any information. They just need to click on the Show Details link below the widget.
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Direct Booking Widget Adds Security Deposit to total scaring guests away at the top
We have a widget for our website so guests can put in their dates and can automatically book or get a quote. Once you put in your dates the widget calculates the total and it will say "$850 total for 4 nights" for instance. This total includes the security deposit which skus what the guest believes the nightly rate costs and other fees. I think ti would be helpful to either have the break down open up instead of just to the total. OR say the total and say + security deposit. For example "$350 total for 4 nights plus…
10 votesThe booking widget does not add the security deposit to the total shown at top. It does show the total minus the security deposit.
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Create a View Only option for Service Providers Calendar
We have set our housekeepers up as Service Providers which is a great way to organize our cleaning and communicate the job requests with them! The only problem is that they have full access to our main calendar and have, on occassion, deleted cleans scheduled for other housekeepers. It would be great if the houskeepers could view the calendar but not be able to make changes.
10 votesThe ability to share read-only calendars with service providers already exists in the Service Provider Portal. This allows PMs to share information about jobs, property information and calendar information in a read-only way. Service Providers can also accept jobs and mark them as completed. Please find all the information about this feature at https://help.hostfully.com/en/articles/2090895-creating-accounts-for-your-service-providers
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8 votes
You can already create a pet fee per night from Property Settings > Fees and Policies.
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Delete scheduled message once booking is canceled
I want to have the option, if the guest cancels their booking. The associated message should stop/be deleted.
8 votesThis is already the way the system works.
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Cancelation & Reservation Status
Currently, there is no option to download a report to show the cancelations. I would like to see on the "Financial Reports"
1. a column for Reservation Status which shows the reservation is booked (reserved), canceled, hold, waitlist, etc.
2. all cancelations, waitlist, hold reservations are listed on the Financial Report report. The report will display all the reservations are entered into the system and it can be easily converted as a chart or different presentation methods.8 votesThis is available under Main Menu / Enhanced Reports / Financial Reports.
Create a customized report, click on the Filters and select the lead status you need. Cancelled is part of the lead statuses in the filters.
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Give options to add lofts, or second living rooms that may have beds that need to be listed.
I own a cabin in an area where MANY cabins have lofts. Most loft have multiple beds or bunkbeds but are not considered a room.
For example a 2 bed 2 bath cabin with a loft (full of bunks and overlooking the living room)
In Hostfully I am forced to add this as a bedroom, when that is misleading...so then I have no where to add the extra beds. I can add them to the living room so that they are listed...but they are in the loft...not the living room.
8 votesYou can already set beds in the "Common Space" or you can add multiple living rooms, so these options do fulfil this requirement.
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Restrict Check Outs to Certain Days of the Week
It's currently possible to restrict check check in to certain days of the week. We need the same functionality for check outs.
7 votes -
6 votes
Rental Agreement content can already be customized at will. The system will then add guest information, property information and booking information automatically to the agreement being signed, and will send a signed PDF to both parties. If further customization is required, we provide an integration with Docusign.
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The ability to Rebook guests for different dates
We often get repeat customers or customers who have cancelled and now wish to rebook.We would like to be able to Re-Book them for new dates so we don't have to re-enter their information (emails, phone numbers etc) each time. At present when you select rebook it automatically rebooks them for dates that have already past. Very frustrating
6 votes -
Have a field for Pincode on each Property´s Mains Settings.
I have a different pincode for each property, and I would like to enter them on each property´s main settings so the pin code populates to a specific custom template.
5 votesHello - this functionality already exists using our custom data system for properties - please see documentation on this at https://help.hostfully.com/en/articles/2762015-define-and-use-custom-data
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QR Codes for Direct Booking Site
It would be helpful to have a QR code to display in our homes so guests can scan and book again, directly on our website.
I understand you have a QR code for the guidebooks, so why not for the websites?5 votesAs per the comment below, there are multiple free online tools allowing you to create QR codes for any website or URL. Closing this.
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Ability to white-label the owner portal
I've had clients ask for the ability to white-label the owners portal. They'd like to avoid referencing Hostfully in the owner interaction.
5 votesThis functionality already exists. Please see the last section of this article at https://help.hostfully.com/en/articles/1674802-using-the-owners-portal#white-labeling-the-owners-portal-
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