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  1. We have multiple owners on some of our homes, it would be nice to allow all separate access to the homes so if they need to block out dates or make changes we could know who is accessing the site.

    91 votes

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    planned  ·  8 comments  ·  Owner Portal  ·  Admin →
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  2. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    90 votes

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  3. Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    88 votes

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    planned  ·  21 comments  ·  Owner Portal  ·  Admin →
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  4. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    82 votes

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  5. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    79 votes

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  6. If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.

    70 votes

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  7. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    Also, templates sent to Airbnb and Vrbo sometimes have extra spaces or line breaks where they don't show in the template editor in Hostfully

    68 votes

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  8. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    66 votes

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    planned  ·  18 comments  ·  Channels  ·  Admin →
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  9. Have the option to mark as unread the messages int he inbox.

    62 votes

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    planned  ·  8 comments  ·  Inbox  ·  Admin →
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  10. Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

    54 votes

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  11. in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    53 votes

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  12. Group templates and triggers by specific property or unit number.

    47 votes

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  13. When a reservation is modified to new check-in and check-out dates, guests will receive a balance request, pay via the payment link and need to sign again. When it is completed, we expect the rental condition will have the following information correctly:

    1/ New check-in and check-out dates
    2/ New total of nights
    3/ Signature from the last transaction made from payment link

    37 votes

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  14. Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…

    34 votes

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    planned  ·  6 comments  ·  Payments  ·  Admin →
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  15. Set a complex trigger for "X" time after booking confirmation

    33 votes

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  16. When a guest requests to alter their Airbnb stay, the notification only goes through Airbnb. I'm a co-host and have several other Airbnb accounts connected to my Hostfully account. When guests request an alteration, I don’t get any notification of that.

    I would like for Hostfully to provide notification for me so I can approve/decline Airbnb guests for an altered stay.

    31 votes

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    planned  ·  2 comments  ·  Channels  ·  Admin →
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  17. As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

    30 votes

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    planned  ·  0 comments  ·  Inbox  ·  Admin →
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  18. It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    29 votes

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  19. Many times I do a quick BLOCK on a set of dates for someone off-channel who wants to stay to no one can book it.
    Once we work out the details, I want to go from the block to a HOLD or BOOKING.
    But it won't convert. So - I have to cancel the block, and am nervous during that few mins that someone could block a date on a channel and mess up the booking!

    Simple fix would be to allow to covert a Block to hold or booking, so it never goes unavailable for someone to grab while…

    26 votes

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    planned  ·  2 comments  ·  Calendar  ·  Admin →
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  20. I want to be able to remove an owners which are no longer working with from the list.

    24 votes

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    planned  ·  1 comment  ·  Owner Portal  ·  Admin →
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