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'Default messaging channel to how a guest initiated communication' has been merged into this idea

Property Management Platform: Inbox

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Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

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Rorry Lovins shared this idea  ·   ·  Report…  ·  Admin →
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  • Holly Denouden commented  ·   ·  Report

    Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.

  • Chelsea Dunckley commented  ·   ·  Report

    Currently, when a guest sends a message via SMS, you can respond, but have to change the default to SMS from email. The default is always email for direct bookings. It would be nice to have the default be however the guest initiated conversing.