134 results found
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Ability to not include automated messages in the inbox.
There should be an option to exclude automated messages showing in the inbox as I struggle to keep on top of the messages that need answers to them, these don't as they are automated. You don't need to keep on top of them as they are automated to go - you do however need to answer guest messages.
2 votes -
Remove Hostfully Direct Booking Site links from Payment Links
When I send a payment link to a guest, the page currently includes links that navigate to the Hostfully Direct Booking Site. I'm using CraftedStays for my website, so I don't want guests to be redirected to the Hostfully Direct Booking Site from the payment page.
4 votes -
Option to filter unread GUESTS communications ONLY not unread messages.
Option to filter unread guests communications not just unread messages.
Guests communications get lost after automated messages are sent, as those are viewed as unread messaged in the unified mailbox.
I miss to many guest messages because of my automations and its frustrating.
2 votes -
Support Linking One Airbnb Account to Multiple Hostfully Agencies/Accounts
Use Case:
I have one Airbnb account connected to two Hostfully accounts to manage separate listings across agencies. However, this triggers a message import error: Found more than one entity of type 'AirbnbUser' that matched the criteria 'airbnbUserID = ? AND agencyID is not null'. I want the ability to connect a single Airbnb account to multiple Hostfully accounts without causing message import failures.Problem Statement:
Currently, connecting the same Airbnb User ID to more than one Hostfully account/agency causes internal database constraint conflicts. This results in message import failures and messaging sync breaks across the connected accounts.Requested behavior:
…
2 votes -
AI Guest Response Generator That Learns Your Voice
I recently switched to Hostfully from another PMS, and one feature I really miss from that platform is an AI response generator. It learns your tone, personality, and communication style over time, so suggested replies actually sound like you—not like generic AI-generated guest messages.
Having AI-generated response suggestions directly within the inbox would be a huge time-saver, especially for hosts and property managers handling lots of guest communication. Ideally, it would learn from your previous messages, guidebook, and other unique documents, so the suggestions become increasingly personalized to your voice.
Would love to see Hostfully add something like this!
2 votes -
Own number for SMS and Whatsapp
The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.
27 votes -
Add name of Hostfully user who sent the message to messages in inbox
Customers with large teams of agents would find it useful to be able to know which Hostfully user/team member sent or replied to a specific message in the inbox, for visibility of who dealt with a certain query for follow ups internally. If this could be displayed in the current area underneath the message that would be great , image shared for clarity , current format just shows the agency name , an additional user name would go alongside this in our suggestion.
1 vote -
Improve guest receipts
Right now, the only option to send our guest's receipts is to create a template with the [$ORDER_STATEMENT$] variable but it doesn't populate crucial information like dates, guest's name, property name, transaction number, etc.
Would be nice to see an improvement here.
4 votes -
Ability to search messages sent to owners
The inbox tab lists all messages sent to guests, but also to service providers, agents and owners.
Illogically, we can only search and filter messages sent to guests !
If I need to see all messages sent to a specific owner, there's no tool to find that communication thread.
I can only find it by chance in the messages list if the last message sent was not too old.1 vote -
System notification when a guest has signed the rental agreement
Have the system send a quick confirmation to the host when a customer has signed their rental agreement "Guest XYZ due to check in on ABC Date has signed the rental agreement".
1 vote -
1 vote
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Individual Read/Unread Message Status for Team Members
Allow each team member to have their own read/unread status for guest messages. Currently, when one user opens a message, it is marked as read for everyone on the team. This makes it difficult for teams to identify new messages that still need attention.
Ideally, opening a message would only mark it as read for that specific user, so other team members can still see it as unread until they review it themselves.
1 vote -
Ability to communicate through different threads in the inbox with sub-bookings in a group booking
Be able to communicate through messages in the inbox to different threads per sub-booking in a group booking
4 votes -
support image attachmentz from email and text to hostfully
Be able to receive and view image from hostfully inbox from messages coming from email or sms or whatsapp
3 votes -
Send and receive images via SMS
Add functionality so that we can send/receive images via SMS. Direct booking guests especially are defaulting to SMS as communication, and this issue arises regularly.
1 vote -
Pin/Flag Inbox Messages for Follow-up
Add the ability to pin or flag specific inbox messages that require follow-up action or tasks. This would help property managers mark messages that need attention later, such as guest requests requiring action or messages needing follow-up responses.
Benefits:
- Better organization of inbox workflow
- Ensures important messages don't get overlooked
- Helps prioritize tasks and follow-ups
- Reduces risk of missing guest requests6 votes -
Support UK number sends SMS messages to US number
Currently, a strict US carrier compliance regulation where US networks block unregistered international business traffic.
So it would be great to support UK number sending SMS messages to US number
1 vote -
notification to host and guest when rental agreement has not been signed.
We need to have notifications sent to hosts when the guest has not signed the rental agreement. We have signature on the rental agreement as a requirement before check in details with the door code can be sent but there is no notification if it doesn't get signed. We want to eliminate the issue of a guest showing up to the property with no way to start their stay. This seems like a simple thing, if it isn't signed, there should be a warning message sent to the host 5 days prior to the stay so we can reach out…
5 votes -
Keep one-time fees in the first reporting period
Currently, using FRACTION_EARNED booking charges across reporting periods, including one-time fees such as cleaning fees.
It would be helpful to have an option to keep one-time fees (e.g., cleaning fees) in the first reporting period only, while continuing to prorate rent across the reservation dates.
1 vote -
Receive WhatsApp Guest Replies in WhatsApp
Allow Property Managers to receive guest replies directly in WhatsApp
1 vote
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